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"Quick and polite customer service. I was on the first floor by the pool. Really quite peaceful. Got some good sleep. Wish they had more amenities in the room but everything was perfect. "

"Nothing"

"I loved it! The staff were amazing and so friendly loved the ladies at worked at the front desk! Beds are a little hard but other than that the room was very clean and the building alone was gorgeous to walk through"

"Staff was friendly and nice. Easy and free parking. Hotel was in a good location and quiet. Some furniture in the room, like the bathroom vanity had worn wood from the years but everything was clean. Breakfast was good but, there were other guests picking up food like eggs and potatoes with their fingers instead of using the provided utensils. "

"The property was clean. The bed was comfortable. The staff was professional and kind. We wouldn't hesitate to stay again when we are in the area. "

"What a wonderful hotel! Super friendly staff, super clean and super comfy! Would definitely stay again! A+"

"The lobby was very fun and welcoming - my kid's favorite part of our entire vacation was the bubble hockey game. The room and bathroom where both very clean - and I am especially picky about bathrooms. The TV was a little difficult to navigate but it wasn't anything that should ruin anyone's trip. I would stay here again!"

"I can’t say enough great things about my stay at the Baymont Hotel West in Madison! From the moment I arrived, every staff member I encountered went above and beyond to make me feel welcome and taken care of. Their customer service is truly top-notch, friendly, professional, and always eager to help with a smile. Whether I had a question, needed a recommendation, or just a quick request, the team responded quickly and with genuine kindness. It’s clear they take pride in their work and care deeply about their guests' comfort and experience. The hotel itself was clean, comfortable, and conveniently located, but it’s the amazing staff that truly made my stay exceptional. Thank you for making my trip to Madison so enjoyable. I’ll definitely be returning and recommending Baymont Hotel West to friends and family!"

"The staff were very helpful and friendly. Clean rooms and common areas. Really good breakfast selection. Will stay there again."