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Pestana Collection Plaza Mayor

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Luxury
VIP Access
4.0 star property
9.6

Exceptional

Tranquil elegance in Madrid's heart

Right in Plaza Mayor, this beautifully designed property offers a tranquil retreat amidst Madrid's vibrant landmarks. Delight in delicious breakfast options and thoughtful surprises like Champagne and chocolate cake, making every stay unforgettable.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is Rp5.765.805
Rp6.342.385 total
includes taxes & fees
21 Jun - 22 Jun

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Rp4.495.089 total
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About this property

Pestana Collection Plaza Mayor

  • Upscale hotel near Plaza Mayor
  • Located close to Royal Palace of Madrid and Thyssen-Bornemisza National Museum, Pestana Collection Plaza Mayor provides a coffee shop/cafe, a library and dry cleaning/laundry services. Indulge in a Swedish massage, a body scrub and a body treatment at the on-site spa. The on-site restaurant, Terraza Plaza Mayor, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a fireplace in reception and a bar.
  • Other perks at this hotel include:
    • A seasonal outdoor pool and an indoor pool, along with sunloungers
    • Buffet breakfast (surcharge), an electric car charging station and a front desk safe
    • Multilingual staff, a 24-hour front desk and tour/ticket information
    • Smoke-free property, 1 meeting room and massage treatment rooms
    • Guest reviews say great things about the helpful staff, first-rate property condition and location
  • Room features
  • All 87 rooms have comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Designer toiletries and hairdryers
    • 49-inch Smart TVs with satellite channels
    • Electric kettles, heating and daily housekeeping

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UMusic Hotel Madrid
Madrid Centro
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.4 out of 10, Exceptional, 895 reviews
The price is Rp5.317.957
Rp5.849.773 total
includes taxes & fees
21 Jun - 22 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 October to 31 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to September
Pool access available from 11:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Pestana Collection Plaza Mayor have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 11:00 AM to 7:00 PM. One of the swimming pools is closed seasonally each year from October 6 until May 31.

How much does it cost to stay at Pestana Collection Plaza Mayor?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Pestana Collection Plaza Mayor on 21 Jun 2026 start from Rp5.765.805, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pestana Collection Plaza Mayor pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Pestana Collection Plaza Mayor?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Pestana Collection Plaza Mayor?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Pestana Collection Plaza Mayor located?

Located in Madrid Centro, this spa hotel is within a 10-minute walk of Plaza Mayor and Royal Palace of Madrid. Thyssen-Bornemisza National Museum and National Prado Museum are also within 1 mi (2 km). Tirso de Molina Station is only a 5-minute walk and Sol Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

10

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 829 out of 1001 reviews
Rating 8 - Good. 115 out of 1001 reviews
Rating 6 - Okay. 29 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 14 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent staff
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great location
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Lane

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff service, beautiful hotel in a unique historic location.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Natalja

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very helpful staff, comfortable bed and relaxing experience.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

alessandro

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with an excellent staff working there, the location is the best in the city too!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Edgar Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, location and food
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! The staff was fantastic and so helpful!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Cherie Ann

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff, amenities and location are A+
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Staff was outstanding! Great location and nice clean rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the hotel is very elegant and in a great dining location . Staff is very helpful. The water pressure is great and you can get nice hot showers in this hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Giovanna

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous hotel Ideal location Brilliant staff
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and beautiful rooms. I recommend a room overlooking the plaza.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and lovely hotel and staff.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff Fantastic location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff was very accomodating
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Great central location with clean room & attentive staff.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel. Staff could not have been better. Will absolutely stay here again. Thanks!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities
Amazing facility and staff! Beautiful spa, great location
View
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Everything, staff so lovely, helpful and welcoming. Very comfortable room, great beds and showers. Would definitely recommend and stay again. Faultless
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Historic site.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel , excellent breakfast buffet selection and close to all the buzz
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Used metro from airport and taxi on return. Both were very straightforward. Plaza Major is a delight, wonderful food market within a few minutes walk. Hotel staff were delightful and very helpful. Breakfast buffet was a joy too. I would be happy to recommend this hotel.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and welcoming
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Amazing hotel. Staff is amazing. Breakfast is excellent. Rooms are great and you must try the pool - very unique experience. The location is perfect
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, centrally located. Wonderful staff.
Stayed 2 nights in Oct 2025