Search Hotels Near Madurodam, The Hague

"I booked the hotel with Expedia from Apr. 26 to 28. When I drove with my family (kids 4, 9) to Hague at night Apr. 26, I never expected the city centre was locked, I can't drive inside the city because of the King's Day on Apr. 27. I drove around the city centre area and finally found a temporary street parking at 10pm, located about 1 mile away and walked to the hotel. There are two male persons in the front desk, one in his 20s and the other in 50s. The front desk persons told me no way to park the car nearby. All the garage in the city centre were closed. Then I requested to cancel my booking. Obviously it was impossible for me to take my wife and two sons walk more than 1 mile at night in an unfamiliar city, with luggages. The front desk persons showed their understanding and agreed to help me cancel the booking. But I need to call Expedia to cancel. There's no way they can do it. I called Expedia around 11pm, explained my situation, and asked to cancel the hotel. Two days later I got an email said my cancellation request had been declined. Because I can't give the name of the front desk persons on Apr. 26 night. The hotel did NOT notify me anything about the King's Day information, and did NOT send me even an email about the situation in the city. The hotel did NOT let me know the garage was scheduled to close on that day. ORAL AGGREMENTS ARE ALSO AGREEMENTS ! YOUR BEAUTIFUL COUNTRY IS ASHAMED OF YOU ! THIS HAPPENED IN KING'S DAY. YOUR KING IS ASHAMED OF YOU !"

"We picked the hotel because of its location and parking. There are museums, restaurants, and shopping center nearby. The front desk staff was very efficient and friendly for our check-in. Although the layout of the bathroom was a little odd, the room was spacious and the bed was comfortable. We also enjoyed the breakfast."

"Excellent selection for breakfast and very attentive staff throughout our stay."

"Stayed in room on the 6th floor close to elevator and maybe a custodial closet? Constant noise of doors opening and shutting. Shower was leaking but it worked. Water pressure could be better. Staff was amazing: Friendly and helpful!"

"House cleaning left dirty towels in the room for the entire stay we had to ask multiple times for new towels. Waves bar staff were incredibly rude however Marvin and the front desk said he would address these staff about the service we received."

"Very comfortable stay"

"Beautiful ocean views and good sized room with good amenities. Spent time at the pool on the 13th floor with ocean and beach views. Bathroom clean and spacious. Beds were a bit stuffy and quite bouncy but comfortable. Parking isn't great, nothing on site but can get discount 100m away in beach Q-Park. Friendly staff and although we didn't eat there restaurant looked good."

"A bit out of the way unless you have business with the international organizations near by but an excellent facility with really great staff. Breakfast could improve with fresh juice and more protein options. Comfy rooms with good amenities. "

"The room was clean, comfortable, and well-equipped with a full kitchen, as expected. However, our stay was heavily impacted by multiple issues and the lack of on-site support, which made things particularly stressful while traveling with a child. We ended up spending a lot of time communicating with NUMA support via WhatsApp. Although we received a 30% refund, we would not stay here again. The first issue occurred on arrival when the luggage storage system in the open area didn’t work, and support was unable to assist. The second was a failure of the heating system, making the room uncomfortably cold at night. Support could only arrange a check the next day, but the issue remained unresolved, and the portable heater provided was not sufficient. Finally, during rain, water leaked from the air ventilation system, dripping directly onto us, which was extremely unpleasant. Overall, while the room itself met expectations, the unresolved issues and lack of immediate support made this a frustrating and disappointing experience."