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Ulasan untuk Mövenpick Hotel & Residence Hajar Tower Makkah

5 out of 5
Mövenpick Hotel & Residence Hajar Tower Makkah
Abraj Al-Bait, Makkah

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 271 dari 687 ulasan" "
Penilaian 8 - Bagus. 234 dari 687 ulasan" "
Penilaian 6 - Cukup Baik. 97 dari 687 ulasan" "
Penilaian 4 - Buruk. 47 dari 687 ulasan" "
Penilaian 2 - Sangat Buruk. 38 dari 687 ulasan" "

8,2/10

Kebersihan

7,8/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi dekat dengan Masjid Al Haram
Lumayan enak tetapi menu untuk breakfast setiap hari selalu sama.
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Hassan

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
They should have updated led they still have plasma tv and should add more amenities and more cleaner
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Bara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
you will find all you need when you visit the haram.
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Nagima

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location near Haram
Great location walking distance from Masjid al-Haram in the clock tower. Entrance is within the clock tower towards the east side, look for the Movenpick signs by the elevators. Hotel itself is very comfortable and included multiple lounge areas for resting, and a great selection for the breakfast buffet. I really appreciated the blackout curtains as well!
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ali

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Welcome stay
It was amazing and welcoming. The service was phenomenal. I recommend
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Safdar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Good
Very Close to Haram.Very good Hotel to stay for Umrah or Haj
Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

Tanvir

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Staff is not worth the price
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Muhammad, Geneva

Menginap 2 malam pada bulan November 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 11 Des 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Shoaib

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 8 malam pada bulan Oktober 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 11 Des 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Was pleasant ,very nice cleaning guy he did his job well done
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 11 Des 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Mahmud Ahmed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan September 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 14 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Anser Mohammed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to the mosque Walkable distance
Menginap 3 malam pada bulan September 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 14 Okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

8/10 Bagus

Meshal, MANAMA

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel need renovation ASAP
Menginap 2 malam pada bulan September 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 14 Okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

2/10 Sangat Buruk

Momodou

Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 25 Agu 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 Sangat Buruk

Said

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Muhammad Tariq

Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

SAMIA, toronto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay at Movenpick. This is a lovely hotel, with friendly staff, and delicious food, clean rooms, and superb service overall. I had a problem with the wifi service during my stay and as soon as I informed reception, the manager Nawwaf immediately found us a new room, and we were transferred without any hassle. Moreover, even with sometimes belligerent guests, the staff is always calm and patient. I love this hotel and cant wait to stay there during my next trip to Mecca.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 25 Agu 2023
Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 Cukup Baik

Imad

Bepergian bersama keluarga
Disukai: Fasilitas
Took delivery of the room late. Over all beautiful location but for nothing over the top wow
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 25 Agu 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

osama

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Make my omrh easy
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 Buruk

Kashif Aijaz, Doha

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Very Very Lousy Check In Experiance
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr. Kashif AijazAs Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah.Sincerely, Hotel Management TeamAhmed Al Hasawi

10/10 Sangat Bagus

Saarah

Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

A N

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location, fantastic breakfast and excellent service. Only problem is lot of delay in getting your ride to come to the hotel due to their paperwork.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Hathem

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thank you
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.Hathem , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

hassane

Menginap 11 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Mohammed

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Very Good
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear MR.Mohammed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 Sangat Buruk

ABDUL HAFEEZ

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.ABDUL HAFEEZ, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Très bon hôtel
Chambre spacieuse, propre, bien équipée. Hôtel très bien placé. Personnel très serviable.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Mohamed Abdelnaby

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.Mohamed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Abdullah

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.Abdullah , Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Worst Mövenpick experience
Hotel room is too old, service was bad and slow.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Said AL

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was perfect. Room so comfortable excellent sound isolation even the AC sound is so low. Beds are comfortable . Location is amazing. Breakfast was nice but it should include more options
Menginap 1 malam pada bulan April 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.Said, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

AHMED

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Well organized
Omra visit
Menginap 3 malam pada bulan April 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.Ahmed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Hany

Menginap 3 malam pada bulan April 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 4 Jun 2023
Dear Mr.Hani, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 Buruk

Idris

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not 5 star at all
Breakfast was dreadful, it was more for the Asian people with cuisine suited to them.. no toaster or sliced bread. I paid £700 per night and thr overall room and breakfast was well below what was expected.
Menginap 7 malam pada bulan Maret 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

TAREQ

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

TAREQ

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great stay
Great stay, but the hotel needs update furniture and bathroom
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Ismail

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Zu teuer
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

jamal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
amazing frindly staff on check in and out
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Menginap 5 malam pada bulan Maret 2023
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Rula

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 20 Feb 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Shabbir

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel service was good
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 20 Feb 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 Sangat Buruk

abdullah

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I couldn’t believe it’s 5stars hotel
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 20 Feb 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 Cukup Baik

MUHAMMAD

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
I stayed 9 nights ,free breakfast Three restaurants save same old same old food everyday, the food basically suits Malaysian guest ( Rice and curry for breakfast) may be majority of the guests from that region, docent mean we also eat the same food , never had any choice, all fruits from old can fruits ( 5star hotel?) big disappointment
Menginap 9 malam pada bulan Januari 2023
Tanggapan dari Ahmed Alhasawi pada tanggal 31 Jan 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bagus

Manar

Tanggapan dari Ahmed Al Hasawi pada tanggal 8 Mar 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Hamidah

Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Murtada

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly & welcoming staff from the minute you arrive. The staff in the breakfast hall was very friendly. We were very fortunate to have a server by the name of Mujeeb who went above and beyond to meet our needs
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Ahmed Alhasawi pada tanggal 10 Jan 2023
Dear Murtada, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager

10/10 Sangat Bagus

dana

Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Okt 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 Buruk

Hamad

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
The room smelled and we found some cockroaches
Tanggapan dari Ahmed Alhasawi pada tanggal 5 Des 2022
Dear Mr.Hamad, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Sangat Bagus

Ibrahim

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2022
Tanggapan dari Ahmed Al Hasawi pada tanggal 28 Nov 2022
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah