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Ulasan untuk Holiday Inn Express Manchester Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Manchester Airport, an IHG Hotel
Runger Lane, Manchester Airport, Manchester, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 484 dari 1005 ulasan" "
Penilaian 8 - Bagus. 302 dari 1005 ulasan" "
Penilaian 6 - Cukup Baik. 125 dari 1005 ulasan" "
Penilaian 4 - Buruk. 53 dari 1005 ulasan" "
Penilaian 2 - Sangat Buruk. 41 dari 1005 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

7,6/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kyra

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great for a one night stay, good breakfast. No hair conditioner in the shower though.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Keith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at the reception where very helpful and pleasant.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Erica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I am disabled and have difficulty with access I found this hotel accessible for me and close enough to the airport so I didn’t have to rush in the morning as I experience paralysis nightly If possible next time do you have disabled room with electric beds and bigger bathroom areas so family can help me better We throughly enjoyed our stay and will be using you again Thankyou
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jill

Bepergian bersama teman
Great, comfortable bed, very quiet, good value
Menginap 1 malam pada bulan April 2024
Tanggapan dari Geoff pada tanggal 26 Apr 2024
Thank you for the positive review! We're delighted that you had a good experience during your stay. If you have any suggestions or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back again soon.Warm regards,Geoff WillisDeputy General Manager

8/10 Bagus

Adam

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 23 Apr 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

8/10 Bagus

Diane

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Arrived at wrong hotel at first. Didn’t realise there are two Holiday Inns at Manchester airport. As a result had to get a taxi there and back.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Geoff pada tanggal 16 Apr 2024
Thank you for sharing your experience, and I'm sorry to hear about the confusion regarding our locations. We understand how frustrating that can be, especially when traveling. For future visits, please be sure to check our official website for specific directions and details about each of our properties at Manchester Airport to ensure a smoother arrival. If there's anything more we can do to assist you in planning your next stay, please don't hesitate to reach out.Warm regards,Geoff WillisDeputy General Manager

8/10 Bagus

Emelyn

Bepergian bersama keluarga dan anak
Nice area, clean property. Welcoming staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 23 Apr 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient, well kept and great staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Geoff pada tanggal 15 Apr 2024
Thank you! We're thrilled to hear you had a 5/5 experience with us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Warm regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Nadia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great thanks
Menginap 1 malam pada bulan April 2024
Tanggapan dari Geoff pada tanggal 15 Apr 2024
Thank you! We're thrilled to hear you had a 5/5 experience with us. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Warm regards,Geoff WillisDeputy General Manager

8/10 Bagus

Christopher Antonio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Geoff pada tanggal 9 Apr 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

10/10 Sangat Bagus

Sophie

Menginap 1 malam pada bulan April 2024
Tanggapan dari Geoff pada tanggal 29 Apr 2024
Thank you for your positive review! We're thrilled to hear that you had a great experience at our hotel. If there's anything specific that stood out to you during your stay, or any suggestions you have for us, we'd love to hear more. We hope to welcome you back for another excellent stay in the future!Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Every thing was good, would definitely come again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 6 Apr 2024
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon.

2/10 Sangat Buruk

James

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bathroom water was leaking into the room. I complained but nobody came to have a look. Upon second complaint after 3hrs then someone came. The rooms were too hot at night there was no temperature control inside the rooms to lower the temperature.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 6 Apr 2024
Thank you for your review, I'm sorry we didn't meet your expectations, all your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

8/10 Bagus

Kevin

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Noodles meal could be improve not very tasty bland and just looked like a microwave meal
Menginap 1 malam pada bulan April 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 6 Apr 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

10/10 Sangat Bagus

Besa

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
bester Hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 6 Apr 2024
Thank you for your 5/5 review, I'm glad you enjoyed your stay with us I will pass your comments on to the team they will be pleased, we look forward to welcoming you back soon.

6/10 Cukup Baik

Melwin Jose

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
Not worth the money paid
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 6 Apr 2024
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

6/10 Cukup Baik

manjit

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 6 Apr 2024
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

10/10 Sangat Bagus

Les

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property had helpful staff and excellent breakfast nice size rooms. Lack of public transport. With a number of hotels in the area maybe worthwhile investing in transport facilities.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 25 Mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff helpful, enjoyed our excellent breakfast, and appreciated the size of our rooms.Your suggestion regarding public transport is noted, and we will certainly consider it for future improvements. While we do not have direct control over public transport, we will explore options to enhance accessibility for our guests.If you have any further suggestions or feedback, please feel free to share. We value your input and hope to welcome you back for another great stay in the future.Warm regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Lorraine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 25 Mar 2024
Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your experience or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Geoff WillisDeputy General Manager

8/10 Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ienjoyed the breakfast buffet, and my dinner the night before was good. I was also able to walk to Terminal two!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 24 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our breakfast buffet and that you had a satisfying dinner during your stay. It's great to know that our proximity to Terminal Two was convenient for you.Your comments are valuable to us, and we appreciate your feedback. If there's anything else we can do to further improve your experience, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Geoff WillisDeputy General Manager

8/10 Bagus

Kristina

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Really good quality room and bathroom spaces. Really pleased to have a walk in shower, iron and good quality hair dryer. Would have liked a small fridge for the room. Breakfast was basic - would have liked at least some alternatives (for example, other options of egg other than scrambled). Rushed by reception staff in all interactions. Having stayed for 3 nights at the hotel, every morning the reception team wished me to have a good holiday, which would have been lovely had I been going on holiday. While many customers may be stopping over on the way to the airport, not everyone is, so this is a missed aspect of appropriate customer care.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 22 Mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the room and bathroom spaces to be of good quality and that you appreciated the amenities provided. Your comments regarding the breakfast options and interactions with our reception staff have been duly noted, and we apologize for any inconvenience caused.We understand your point about the well wishes for a holiday, and we apologize for the oversight in our interactions. We'll take this into consideration to ensure that our customer care is appropriate for all guests, regardless of their travel plans.Your feedback is invaluable to us as we continuously strive to improve our services. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more seamless stay.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

phil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Breakfast and staff were excellent, as was bathroom/shower. Hallways are jaded, worn looking, as was the sofa in the lounge. We would use this property again, but might hesitate to recommend it to others.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 20 Mar 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

10/10 Sangat Bagus

june

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 18 Mar 2024
Thank you for the perfect score! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Politeness and Friendliness of staff
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 15 Mar 2024
Thank you for highlighting the politeness and friendliness of our staff during your stay. We strive to provide exceptional service to all our guests, and it's wonderful to hear that our team made a positive impression on you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding hospitality. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Melinda, Nashville

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable beds, everything was great. Nice staff, good breakfast. Bar available.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 14 Mar 2024
Thank you for your kind words! We're thrilled you found everything to your liking during your stay, from our comfortable beds to our friendly staff, delicious breakfast, and well-stocked bar. Providing a great experience for our guests is always our top priority, and it's wonderful to hear when we've succeeded. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,Geoff WillisDeputy General Manager

8/10 Bagus

Howard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Reasonably priced and convenient to the airport. Room is pretty standard. WiFi is slow and unsecured.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 14 Mar 2024
Thank you for choosing our hotel and sharing your feedback! We're pleased to hear that you found our location convenient and our pricing reasonable. Your satisfaction is important to us, and we're grateful for your input regarding the room and WiFi speed. We'll address the WiFi issue promptly to ensure a smoother experience for our guests. If there's anything else we can do to improve your stay or if you have any further suggestions, please let us know. We hope to welcome you back soon for an even better experience!Warm regards,Geoff WillisDeputy General Manager

6/10 Cukup Baik

Paul

Disukai: Staf & layanan
Had a very early Sunday flight to catch so airport access was not great for T3. Hotel in general was fine just too far away from Terminal
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 14 Mar 2024
Thank you for choosing our hotel and for your feedback! We're glad you found your overall experience satisfactory. Your comment regarding the proximity to Terminal 3 is duly noted, and we apologize for any inconvenience caused. We strive to make every aspect of our guests' stays as seamless as possible and will continue to explore ways to improve accessibility. Should your travels bring you back to the area, we hope to have the pleasure of welcoming you again for an even better experience.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

Muhammad

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good hotel with good price parking should be included
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Julie Maynard - Res Manager pada tanggal 9 Mar 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

8/10 Bagus

Frank

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy location, Clean and Comfortable. Helpful Staff.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Geoff pada tanggal 5 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our location convenient, and the cleanliness and comfort of our hotel met your expectations. It's wonderful to know that our staff was helpful during your stay.We appreciate your kind words and look forward to welcoming you back for another enjoyable experience in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Terence

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The airport was big but well signed and staff very helpful especialy as we were not used to flying and we felt very safe thankyou .
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 4 Mar 2024
Thank you for taking the time to review our hotel, I'm glad you enjoyed your stay with us, we look forward to welcoming you back in the future

8/10 Bagus

PHILIP

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 27 Feb 2024
I would like to thank you for your recent review regarding your stay with us. We hope to see you again!

8/10 Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Staff well trained and knowledgeable. The only thing I don’t like is that the breakfast staff clean up are noisy- Not relaxing
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 27 Feb 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team. Thank you for staying!

6/10 Cukup Baik

David

Disukai: Kebersihan, staf & layanan
No shuttle service extra £11.50 to get to terminal 3, tired decor in need of a revamp.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 27 Feb 2024
I would like to thank you for your recent review regarding your stay with us. All your comments will help the hotel to improve its services for our future guests. I will pass on your feedback to the staff and management team.

4/10 Buruk

David, Orlando

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 15 Feb 2024
Thank you for sharing your feedback, and we apologize for not meeting your expectations during your stay. We would like to understand more about your experience to address any concerns you may have had.If there are specific issues or areas you'd like to discuss, please feel free to provide more details. We value your input and aim to improve based on your feedback.We hope to have the opportunity to better serve you in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Ronnie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I didn't like the high cost of a taxi to & from the airport, in future I will readily pay more for my hotel if it were closer to the airport
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 15 Feb 2024
Thank you for your positive rating! We're pleased to hear that you had a 5-star experience during your stay. We appreciate your feedback regarding the taxi cost to and from the airport, and we understand the importance of convenient transportation.If there are specific aspects you particularly enjoyed or if there's anything we can do to make your next visit even better, please feel free to let us know. We look forward to the opportunity to welcome you back in the future.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

Vicky

Disukai: Kebersihan, staf & layanan
We usually pay more for our hotels but cannot see what we get extra—the room's simple bathrooms of a decent standard. The room came with coffee facilities, an iron and a hairdryer. The biggest issue was they had run out of most foods, but we did stay on children's holidays and a buffet breakfast was included. Convenient to the airport and motorways. We will return, value for money.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 12 Feb 2024
Thank you for taking the time to share your feedback. We're pleased to hear that you found value for money in your stay, and you appreciated the simple yet decent room, along with the standard bathroom and essential facilities provided.We apologize for any inconvenience caused by the limited food options during your stay, especially considering it was during children's holidays. Your understanding is appreciated, and we will take your feedback into consideration for future improvements.We look forward to welcoming you back on your return, and if there's anything specific you'd like to share or if there are areas where we can enhance your experience, please feel free to let us know.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Stephen, Shrewsbury

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 22 Mar 2024
Thank you for the excellent rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific that made your visit exceptional or if you have any suggestions for further improvements, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

Mohammed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 12 Feb 2024
Thank you for your feedback and rating of 4/5. We're glad to hear that your overall experience was positive. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

Viola Francesca

Disukai: Kebersihan
Convenient when you need to travel but standard not excellent just good
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 12 Feb 2024
Thank you for taking the time to share your feedback and for choosing our hotel. We appreciate your honest review and acknowledgment of the convenience for travel. If there are specific areas where we can improve to elevate your experience from good to excellent, please feel free to provide further details. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Richard

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Geoff pada tanggal 22 Mar 2024
Thank you for the excellent rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific that made your visit exceptional or if you have any suggestions for further improvements, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Angus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice hotel serves with brilliant breakfast!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 7 Feb 2024
Thank you for your fantastic 5/5 rating! We're delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to hosting you again for another great stay.Best regards,Geoff WillisDeputy General Manager

6/10 Cukup Baik

Theodora Maria

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Oud hotel, vloerbedekking met vlekken in kamer en gangen. Beddengoed niet fris. Goede bedden, schone badkamer. Ontbijt sober, en eten weinig keus. Eten van kartonnen borden en karton bestek. Personeel heel erg vriendelijk en behulpzaam, compliment. Voldoende voor prijs die ik betaald heb.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 7 Feb 2024
Thank you for sharing your feedback with us. We appreciate your compliments on our friendly and helpful staff. However, we apologize for any inconvenience caused by the stained carpet, less-than-fresh bedding, and limited food choices during breakfast. Your comments are valuable, and we will address these issues to enhance our guest experience. We're glad to hear that you found the beds comfortable and the bathroom clean. We hope to have the opportunity to improve and provide you with a more satisfactory stay in the future.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Tom

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice, easy access to airport.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 2 Feb 2024
Thank you for your perfect score! We are thrilled to have met your expectations. Your satisfaction is our top priority, and we look forward to the pleasure of hosting you again for another outstanding experience.Best regards,Geoff WillisDeputy General Manager

6/10 Cukup Baik

Lauren

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 2 Feb 2024
Thank you for providing your feedback, and I appreciate your honesty. We take your rating seriously and would love to understand more about your experience to improve. If you have specific suggestions or concerns, please feel free to share. We are committed to making your next stay better and earning a higher score.Best regards,Geoff WillisDeputy General Manager

2/10 Sangat Buruk

Linda

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Julie Maynard - Reservations Manager pada tanggal 20 Mar 2024
Thank you for your review, I'm sorry we didn't meet your expectations, I will pass your feedback on to the team

8/10 Bagus

Viola Francesca

Disukai: Kebersihan, staf & layanan
The TV and heating was not working
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 2 Feb 2024
Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with the TV and heating during your stay. We are actively addressing these issues to ensure they do not recur. Your input is invaluable, and we appreciate your understanding. We hope to welcome you back for an improved experience in the future.Best regards,Geoff WillisDeputy General Manager

6/10 Cukup Baik

John

Disukai: Kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 2 Feb 2024
Thank you for providing your feedback, and I appreciate your honesty. We take your rating seriously and would love to understand more about your experience to improve. If you have specific suggestions or concerns, please feel free to share. We are committed to making your next stay better and earning a higher score.Best regards,Geoff WillisDeputy General Manager

10/10 Sangat Bagus

Jacqueline

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 2 Feb 2024
Thank you for your perfect score! We are thrilled to have met your expectations. Your satisfaction is our top priority, and we look forward to the pleasure of hosting you again for another outstanding experience.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

Ásgeir

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 30 Jan 2024
Thank you for taking the time to provide your rating. We appreciate your feedback and would love to hear more about your stay. If there are areas where we can improve and enhance your experience, please feel free to share your insights. Your satisfaction is important to us, and we look forward to hosting you again in the future.Best regards,Geoff WillisDeputy General Manager

8/10 Bagus

Mohammed, East York

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Airport location
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Geoff pada tanggal 30 Jan 2024
Thank you for taking the time to provide your rating. We appreciate your feedback and would love to hear more about your stay. If there are areas where we can improve and enhance your experience, please feel free to share your insights. Your satisfaction is important to us, and we look forward to hosting you again in the future.Best regards,Geoff WillisDeputy General Manager