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Room 2004 needs update. The staff are pleasant and overall the building is clean.
Traveler terverifikasi
Menginap 1 malam pada bulan Desember 2018
6/10 Cukup Baik
Traveler terverifikasi
25 Des 2018
Tidak Disukai: Staf & layanan
Good studio for lower rate near makati malls
For a short stay, the room is ok and for a lower rate than other hotels nearby... It is clean, equipped with frigde, microwave, etc. Bed and wifi are ok. Only concerns are noise from outside, some mosquitos inside and hot water quantity very small... It is located very near from malls (5 minutes by foot).
Traveler terverifikasi
Menginap 1 malam pada bulan Desember 2018
8/10 Bagus
Yen-Chieh
23 Nov 2018
F/o staff were so nice compare to BSA suites. Espicqlly Ms. Korina was so helpful with positive attitude. Only problem is I found 2 roachs in the CR.
Yen-Chieh
Menginap 1 malam pada bulan November 2018
4/10 Buruk
Samuel
17 Okt 2018
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not satisfied
Ive made a reservation at BSA Mansion for a day as I needed to see some friends at Glorietta Mall yesterday. Here are some of the main issues that really bothered ne during my stay. 1. BSA Mansion room that Ive booked was not available.- Ive booked at BSA Mansion specifically thru Hotels.com since some friends are working nearby so I can visit them easily at their office. Since the room was not available due to airconditionibg issues, the receptionist of BSA Mansion ordered a cab for us going to Prince Plaza Hotel and I consider this one as a first strike of our inconvenience. 2. MOST IMPORTANT ISSUE: BED BUGS. At Prince Hotel II, we were first assigned at room 1720. Unpleasant smell as we entered the room though we thougt that maybe if the AC will be open for a couple of minutes, maybe the smell will be gone, but it won't. We started to have our snack then we lay in bed for some rest. After several minutes of laying in bed, we felt some itchiness and felt that there is something crawling in my arms.. I stood up and ipen all the lights and baaaaam!!!!.. we saw some BED BUGS crawling on our beds and pillows (several videos taken). We immediately call the attention of the reception and they sent their staff to our room. The staff investigated the bed and we saw a lot of bugs especially when the staff lift up the beds! The staff said sorry and given us a reason that it is maybe due to the room being vacant for a long period of time. So upsetting.
Samuel
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Pinky Rose Barba pada tanggal 26 Okt 2018
Dear Mr. Morallos,
I would like to express my sincere apologies for the inconvenience you have experienced during your recent stay with us. I understand how frustrating it can be to be given a room that is not satisfactory, or even worse, with bugs. I have discussed the matter to our Rooms Division Director for his immediate corrective action. I hope that you will give us another chance to redeem ourselves and be of service to you again in the future. I would be more than glad to assist you on your next booking to ensure a pleasant and enjoyable stay for you and your guests. Feel free to contact me through my mobile no.
Thank you and I look forward to welcoming you back in our hotel.
Sincerely yours,
Pinky Rose Barba
Operations Manager, St. Francis Hotels
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Big but dirty
Big have but I found stains on my 'clean' bed sheets
Kevin
Menginap 5 malam pada bulan September 2018
4/10 Buruk
Traveler terverifikasi
16 Sep 2018
I'd rather look elsewhere
very old feeling inside. sheets were stained (don't want to know what it was) the lobby is a bit confusing to find, nor does it smell very good when you go inside. the only nice thing is that the breakfast at the hotel is essentially room service; albeit the breakfast is subpar, but it's convenient.
Traveler terverifikasi
Menginap 5 malam pada bulan September 2018
6/10 Cukup Baik
Traveler terverifikasi
13 Sep 2018
Transferred us to their partner hotel because they were "fully booked", even if we already had a reservation booked weeks ago.
Very convenient to everything, like: SM, Landmark.
My stay was good, convenient to everything, the only thing annoyed me was the constructions sites on both ends, drilling and hammering up to middle of the night, I am hoping next time I come back all the construction sites will be completed. I highly recommend BSA mansion is a good value and convenient place to stay.
Aida
Menginap 21 malam pada bulan Juli 2018
6/10 Cukup Baik
hirotti, tokyo
11 Jun 2018
Tidak Disukai: Kebersihan, kondisi & fasilitas properti