2/10 Sangat Buruk
Bonnie
Bepergian bersama keluarga dan anak
20 Jul 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were rude to us for every interaction. We didn't ask for much in terms of accommodations - we asked for towels for the pool area, and we asked about their pet policy, and we bought beverages from the front desk because the vending machines were not stocked - and the staff were nothing but rude to us.
The pool area didn't have towels because the staff chose to use this is as way to gatekeep who was using the pool. The pool hours weren't being enforced, and guests were allowed to remain in the pool after the end time. When we asked for towels, we heard from the staff that only guests sleeping at the hotel were allowed to use the pool, after we had already been using it. There were no signs posted and no information that we could find about this policy. The reason for our visit is that we have family in town and they joined us for the evenings and went home to sleep. If we had known the policy in advance, we would've respected it. It seemed that this staff member disliked us and was especially rude.
The second morning at breakfast, one staff in particular, was very rude to our child while he was cleaning the buffet area. The staff member yelled at our child for trying to go around him to get breakfast. We do not tolerate adults yelling at any child, let alone our own. When we told him not to speak to our child that way, he proceeded to yell at us as well. We dumped our full plates of breakfast into the garbage and immediately went to our room to pack and leave.
Bonnie
Menginap 2 malam pada bulan Juli 2025
