Search Hotels Near Topaz Marina, Gardnerville

"Very dirty property. Staff was pleasant. Food is good. But overall other places are much better. "

"Yes"

"1st let me start with a front desk I originally talked to. She was so rude. I came here to celebrate my 50th birthday. I was given a room with zero view even though they were empty that day with room choices. The room never got warm, the water never got warm after snowboarding all day I just expected some hot water. I went down and complained and then when I returned that night the water was hot. Like the hot water was never turned on in my room. The bed was so uncomfortable I could hardly sleep. If was my 50th birthday and y’all never made it special. I ultimately got the resort fee taken off by a kind man at the front desk on my check out day. Thank you to him for making it up to me. "

"The location is fantastic, a very short walk to the gondola and still quiet as it's just above the village. The breakfast has a variety of options. There is a charger for electric vehicles in the parking lot. Very convenient! "

"Excellent staff at check in. Nice room and great location."

"No Amenities and ridiculous resort fee"

"The skier express was not working for the majority of our stay. We did not receive an invoice prior to leaving the property because the system was down. I still have not received an invoice despite two phone calls. We stayed in the Plaza building. There were times during our stay that only one elevator was working. Generally, staff were pleasant. There were problems with facility maintenance. "

"Everything was great. Super nice room, everything was clean, working and fresh. Check in was simple and fast. Very pleasent front desk person. "

"There are absolutely no ADA devices like hand rails next to any shower, tub or toilet as required by law. There are no non slip shower or tub floors (or stickers that accomplish the same thing), the toilets are so low that I honestly think you bought them on sale at a preschool closure. The hand rails into the spas were loose and swung around when you gripped them. There were broken and missing tiles surrounding the pool and spas that were a hazard. None of the piping hot water outlets into the pool or spas are marked or painted. They blend in totally as they’re the same color as the walls. We literally watched a three year old child receive second degree burns when he inadvertently waded by one of them. He screamed for twenty minutes and the staff were like “oh well, it’s a hot spring!” This was ridiculous! Dinner was excellent, but a 3 1/2 hour ordeal. The dining room was overbooked, there were only 2 servers working the floor, and we waited 20 minutes for every request: drink menu after we were seated…water refill…ordering…desert…waiting for our check…it was INTERMINABLE!! In addition, there was a very large party that was allowed to drunkenly sing throughout their dinner while staff did nothing to shut them up. Despite the cleanliness , the friendliness of staff and the gorgeous views, there is a definite sense of neglect and lack of consideration by management and/or owners for their customers safety and well being. I’ll NEVER stay here again. "