Dear EricaThank you very much for your positive review related to your experience with the Crowne Plaza MarlowWe are so glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back,Kind RegardsThe Hotel Management

Dear David Thank you so much for taking the time to leave your detailed review, it really means a lot to us! We are so pleased to read that you enjoyed your stay, spa and experience at our hotel. We can’t wait to welcome you back to Crowne Plaza Marlow again hopefully soon !Warm regards Hotel Management

Dear Valued Guest,Thank you for taking the time to leave a review - it means a lot to us to hear your thoughts. First of all, we'd like to extend our apologies that the stay was not as you would have expected due to the routine request for pre authorisation of 75 on arrival. Kindly note that IHG, along with most other major hotel companies, utilizes credit and debit card authorizations as a standard practice. It is assumed when you make a reservation for one of our hotels, the credit/debit card account number you provide has sufficient funds available to be used as a guarantee. An authorization hold amount, in some situations, may be up to the total amount of your room and tax charges for your entire stay, including incidentals. The issuing bank/credit card company governs the release of an authorization hold, and the release time varies according to each company’s individual policies. Some banks recommend against the use of a debit card for travel purposes, as this practice is common within the travel industry. If you would like further information regarding your bank’s individual policies, please contact them directly.Thank you again for being our guestBest wishesHotel Management

Dear YvonneThank you so much for your taking the time to leave this 5 star rating . We are delighted to learn that you had an exceptional experience with us and that you were happy with the service at the hotel. We look forwarding to welcoming you back to Crowne Plaza Marlow again very soon.Best wishesHotel Management

Dear Steven, Please accept our apologies that we were unable to accommodate you on 30th January as originally booked .As explained due to reservations error, . we were unable to accommodate numerous guests on this evening, all of which, except the offer of alternative accommodation .We notified you as soon as we became aware of the matter and offered for you to transfer to our sister Hotel, which is a four silver star 2 AA Rosette awarded property only 13 miles from Marlow and not one hour as you suggest We had also offered to upgrade you to an executive room at the new hotel and to provide you a complementary breakfast and transfers which you declined. We appreciate that you were very understanding when contacted, and thank you for making your own arrangements , We will make sure we take good care of you on your next stay at Crowne Plaza Marlow Regards Hotel Management

Dear Jason,Thank you so much for being our guest at Crowne Plaza Marlow and for sharing your five star rating. It really means a lot to us. We hope to have the pleasure of welcoming you back to Crowne Plaza Marlow very soon. Warm regards, Hotel Management

Dear SusanThank you very much for your positive review relating to your experience with the Crowne Plaza MarlowWe appreciate your loyalty to IHG and your opinion is valuable to us. We are glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back to Crowne Plaza Marlow in the near future Kind RegardsThe Hotel Management

Dear Grant Thank you so much for taking the time to leave your detailed review - it means a lot to us to hear your thoughts. First of all, we'd like to extend our apologies that the croissants and scrambled eggs were not as you would have expected on one of the mornings. We pride ourselves on our high quality food offering, service and atmosphere, so we take these observations very seriously, and we will be investigating internally with the team to make sure we make improvements.We are so pleased that every other aspect of your stay, from the exceptional comfort, cleanliness and tranquility of your spacious suite, exceeded both your expectations.Thank you again for being our guest We look forward to your next stay with us again soon Best wishesHotel Management

Dear Sharon,Thank you so much for choosing to stay with us at Crowne Plaza Marlow and for taking the time to leave your positive review. We apologise for the actions of a few inconsiderate guests. We do always try to ask Guests returning to their rooms later on in the evening to be respectful of other guests , and we do post notices, but unfortunately It’s not always possible to follow each guest to their room. Thank you very much for your positive review in every other respect and we hope to have the pleasure of welcoming you back to Crowne Plaza Marlow in the near future. Kind regards, Hotel Management

Dear Tony We really appreciate you taking the time to leave such a wonderful rating regarding your recent stay at the Crowne Plaza Marlow We are really pleased you enjoyed the friendly service delivered by our team members, the design and ambience of the entire hotel, the impeccable cleanliness and maintenance throughout and the excellent selection of modern British and authentic Indian menus we offer in our 1AA Glaze restaurant Once again, thank you for your custom. We look forward to your next stay at the Crowne Plaza Marlow Kind RegardsThe Hotel Management

Dear Harjinder, Thank you for being our guest at Crowne Plaza Marlow. We’re sorry to note that we did not meet to expectations with regard to every aspect of you stay and will do our best to make sure that everything is perfect for you if you choose to stay with us in the future. Unfortunately, despite maintaining a daily log of all Guest feedback, we are unable to establish what issues you had during your stay. We would recommend kindly in future if there is anything that does not meet your expectations, you convey this to a member of the team so that they can do their best to address this for you to ensure a pleasant day Regards Hotel Management

Dear Valued GuestThank you very much for choosing Crowne Plaza Marlow for your recent stay . We appreciate your taking the time to provide your positive review I am glad to see that you were happy with the hotel , the wellness & spa facilities , and the service provided by our staff We hope to have the pleasure of your next stay with us at Crowne Plaza Marlow in the near future Regards Hotel Management

Dear Gillian Thank you so much for your taking the time to leave this review of your stay at Crowne Plaza Marlow . We are delighted to learn that you had an exceptional Christmas experience with us and that you were happy with the service at the hotel. We will pass on your kind words to the team members and hope to welcome you again very soon.Best wishesHotel Management

dear Fraser Thank you for staying with us during the latter part of December. It’s unfortunate that you did not recognise the magic of our hotel, and in particular, the stunning landscape grounds set on a private lake. Our Night management team do indeed patrol the corridors once an hour to make sure that all guests are relaxing and enjoying a comfortable night sleep. This is what is normal in any well run branded Hotel We apologise if a breakfast tray appears not to have been collected as our food and beverage team do collect these from the bedroom corridors every three hoursWith our close proximity to Marlow High Street, the Thames walk and our extensive wellness and spa facilities, not to mention our one AA Rossette, awarded modern British and authentic Indian menu, offering, we are indeed a very popular destination for Leisure guests tooWe hope you will choose to stay with us again in the future to experience the real magic of Crowne Plaza MarlowRegards Hotel Management

Dear Sylvia Thank you for being our guest at Crowne Plaza Marlow and for your taking the time to leave this wonderful review. We are so pleased that you had an exceptional experience with us and that you were happy with the service at the hotel and the exceptional food and wellness facilities. We will pass on your kind words to the team members We hope to welcome you back to Crowne Plaza Marlow again very soon.Best wishesHotel Management

Dear MathewThank you for staying with us with your family on 8 December 2023. We are so sorry to note from the score you have provided, that we did not meet your expectations. Having checked the details relating to your booking, we note that you booked two Accessible rooms and that you were two guests in each room . Having checked with the Customer Services Manager who checked you out and the Duty Manager who checked you in, both have advised that you mentioned nothing at all about anything that was not to your satisfaction, or we would have been pleased to address this for you immediately at the time. We also maintain a daily tracker of all guest feedback and unfortunately nothing was mentioned during your stay.We hope to have the opportunity to welcome you back in the future.Regards Hotel Management

Dear Francesca Thank you so much for taking the time to leave your 5 star review, it really means a lot to us! We are so pleased to read that you enjoyed your stay, spa and experience at our hotel. We can’t wait to welcome you back to Crowne Plaza Marlow again hopefully soon !Warm regards Hotel Management

Dear AvaisWe very much appreciate you taking the time to write such a wonderful review regarding your recent stay at the Crowne Plaza Marlow It is with pleasure we read your lovely comments relating to the professional friendly service delivered each member of our team members . Your feedback has been shared with the team who sincerely appreciate your recognition of their efforts.Once again, thank you for your custom. We look forward to your next stay at the Crowne Plaza Marlow Kind RegardsThe Hotel Management

Dear Valued Guest,Thank you so much for being our Guest at Crowne Plaza Marlow and for taking the time to share your perfect experience - it really means a lot to us! We are so pleased you enjoyed your stay, spa and experience at our hotel. We look forward to your next stay with us soon at Crowne Plaza Marlow !Warm regards Hotel Management

Dear Jiten,Thank you so much for your taking the time to leave this review. We are delighted to learn that you had an exceptional experience with us and that you were happy with the service and cleanliness at the hotel as well as the great breakfast choice and picturesque landscaped setting with private lake. We hope to welcome you again very soon.Best wishesHotel Management

Dear Carolyn Thank you so much for your taking the time to leave this detailed review. We are delighted to learn that you had an exceptional experience with us and that you were happy with the friendly service at the hotel and the excellent meal in our 1AA Glaze Restaurant . We are so pleased you have discovered Crowne Plaza Marlow and that we are now your preferred hotel in the Marlow area.We look forward to your next stay with usBest wishesHotel Management