"I took my 12 year old son for a nice vacation to enjoy the Waterpark and lazy river. Upon arriving 2 employees were arguing and made check in awkward. Once in our room I figured out we were all the way on the opposite side of the indoor Waterpark. I went back to check in and asked if there were any closer rooms as I had knee surgery and they rudely said no you got what you got. I was shocked as I've been coming here for years and have never been spoken to so rude. I didn't want it to ruin our vacation so I put a smile on for my son and went to have some fun. The next morning I ran out 2 my car and when I go back to our room my bracelet wouldn't open the door. Thankfully my son was inside and opened the door for me. I then checked his bracelet and it did not work either! I hesitantly went back down to check in and thankfully there were different employees that day. I asked a lady why our bracelets were not working as we are booked for 4 more days. She checked and said she would just give us new ones so I wouldn't have any more issues with the old ones. The lady that helped me get new bracelets was so sweet and nice! I felt relieved and enjoyed our day! Until the morning of checkout I had the cleaning crew banging on the door at 8am asking if any1 was in the room??? I opened it and said checkout was at 11am! She rudely said well I was just checking! I have 2 text Out when i leave room. Thank goodness I just had to leave the bracelets in a box and not interact with anyone else!"
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