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"During our three-night stay at the hotel, we had a very disappointing experience. Despite being staying guests, we were repeatedly denied access to the cigar lounge, restaurants, and sky lounge. On multiple occasions, we were told that the restaurants were either exclusively booked or closed, which was surprising given that we were hotel guests. When we brought this matter to the attention of the managers, they were unable to assist us or provide any reasonable alternatives. Their lack of support was frustrating and left us feeling that guests staying at the hotel were not being prioritized. Throughout our entire stay, we were only able to sit in the sky lounge once. Additionally, the attitude and behavior of certain staff members—particularly the cigar lounge managers—were quite disrespectful and unprofessional, which further impacted our overall experience. Overall, the service fell far below the standards expected from a hotel of this level."