Massillon hotel guide. Accor Hotels hotel in Massillon, Ohio

"Normally we have a great stay. This time was not a good experience. The first night our door latch broke they moved us to another room and the man at the desk was great and said our new room would be available at 3 the next day a younger girl was working and chided me for asking for another room bc someone can sleep on the pullout couch we asked and paid for a 2 queen bed room no one should have to sleep on a couch. She was extremely rude. And she huffed and walked away mumbling something and refused to come back out until the phone rang and she had to answer it. The new room had no working ac. And the next night a large group of teens were running in halls jumping off their beds above us knocking on doors and running away. They knew the hotel staff and no one stopped them it went on from 8pm to just after midnight and they didn't leave the pool until after 11pm. Just overall not a pleasant experience."

"We were disappointed the bed was supposed to be a queen ended up with a full the exhaust fan didn't work door to the bathroom came off the hinges the one sink leaked both cold and hot and when it was fixed it was put on backwards "

"Very friendly staff"

"The only room offered to me were on third and fourth floors and the elevator was broken"

"The staff was super friendly and helpful, breakfast was tasty, dinner was great too. Loved the views of the river from the restaurant. It was surprisingly quiet for hosting a wedding that evening, and because of how busy it was for the Rubber Duck Festival! We didn't use them, but the pool and the exercise room both looked great. The location was walkable and fun for lots going on this weekend!"

"Clean rooms, warm pool, great breakfast & friendly staff!"

"Very clean and comfortable! Highly recommend!!"

"Great stay here! Bistro was a nice option. Helpful staff. Clean."

"Did not give us new towels , but they brought some up when we called. The staff was always cleaning and working on site though. Hot tub was closed off. The pool area needs some attention but they were working on it. Could really use more parking spots."