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"Amazing friendly staff rooms are comfortable and the location is so convenient "

"Great stay close to ABBA Voyage"

"Great for an overnight before early flight. "

"Clean room breakfast was lovely "

"Great for flights out of Stansted"

"As a regular visitor to Down Hall, it was another much enjoyed experience. "

"Easy check in, clean room, comfy bed and great options for a gluten free breakfast."

"After 7 years of staying in other London hotels I’m so relieved to find a hotel that has a decent bed, a fantastic breakfast and staff who help. Impressed and we will be back again "

"Third time for us at this hotel. First time was great, second time was worse and this time was also fairly poor. We won’t be back. Check in was fine. Nothing special, just adequate. In the room, I found it to be really quite warm. AC was set to 18 but it was far warmer than that in the room. The panel said “standby” which said to me it thought the room was cool enough and would only kick in if it warmed up. I’ve got AC at home and my 18degC feels a lot cooler than this room. On our way out the room, I mentioned it to reception. He said there was no point sorting it while we were out so to call on our return, which we did. Maintenance attended promptly, he tapped the screen a few times and said all was well but it was no different and we had a poor night’s sleep with the heat. The TV has an HDMI socket on the wall below. That didn’t work, so I connected directly to the TV which worked. There’s no “night light” for the bathroom so it’s very bright if one needs to pay a night-time visit. In addition, there are glass panels at the top of the bathroom wall which means when the lights are on in there, the whole room is illuminated. Not good for the other sleeping person. The shower was grotty. Yellow/orange grout. Mould in the corner of the enclosure. The toilet flush stuck so ran continuously. The shower head was caked in muck. There was a used cotton bud on a ledge on the wall. All in all, a bit rubbish."