"Normally we have a great stay. This time was not a good experience. The first night our door latch broke they moved us to another room and the man at the desk was great and said our new room would be available at 3 the next day a younger girl was working and chided me for asking for another room bc someone can sleep on the pullout couch we asked and paid for a 2 queen bed room no one should have to sleep on a couch. She was extremely rude. And she huffed and walked away mumbling something and refused to come back out until the phone rang and she had to answer it. The new room had no working ac. And the next night a large group of teens were running in halls jumping off their beds above us knocking on doors and running away. They knew the hotel staff and no one stopped them it went on from 8pm to just after midnight and they didn't leave the pool until after 11pm. Just overall not a pleasant experience."
"We were disappointed the bed was supposed to be a queen ended up with a full the exhaust fan didn't work door to the bathroom came off the hinges the one sink leaked both cold and hot and when it was fixed it was put on backwards "
Holiday Inn Express & Suites Kent - University Area by IHG
4/10 Poor
"The rooms were very small . If you are wanting to pay extra for a nicer room with a Jacuzzi don't do it. It's not worth it. . I've stayed in better hotels for half of the price and I've traveled from East Coast to the west coast."
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