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Ulasan untuk Turtle Beach by Elegant Hotels – All-Inclusive

4 out of 5
Turtle Beach by Elegant Hotels – All-Inclusive
Dover, St. Lawrence Gap, Maxwell, Christ Church

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 245 dari 618 ulasan" "
Penilaian 8 - Bagus. 221 dari 618 ulasan" "
Penilaian 6 - Cukup Baik. 91 dari 618 ulasan" "
Penilaian 4 - Buruk. 34 dari 618 ulasan" "
Penilaian 2 - Sangat Buruk. 27 dari 618 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

4/10 Buruk

Dennis

Bepergian bersama teman
Tidak Disukai: Staf & layanan
Good management staff....terrible staff for the most part. Rude, disinterested, unhelpful..except for one or two I'd fire them all and start all over again. They acted like they were doing the guests a favor by doing their jobs...poorly.
Menginap 5 malam pada bulan Mei 2024

10/10 Sangat Bagus

Danielle Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My kids and I enjoyed every minute at Turtle Beach Resort. The staff is so happy, friendly and accommodating. The food and beverages were endless and delicious. We were greeted with smiles and warm welcomes everywhere! From swimming with turtles to live entertainment while enjoying a delicious dinner everything exceeded our expectations! 10/10 recommend!
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Shodia pada tanggal 27 Mei 2024
Dear Danielle,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Ashwin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Shodia pada tanggal 27 Mei 2024
Dear Ashwin,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Natasha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was so friendly. Food was great. And beautiful beach and blue blue water!
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Shodia pada tanggal 25 Mei 2024
Dear Natasha,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 Cukup Baik

miguel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Los muebles han quedado vetustos deberian hacer un resitailing del mobiliario. La preparacion de los mozos deja mucho q desear.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Taylor

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful place to stay! Wish I stayed longer!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Shodia pada tanggal 22 Mei 2024
Dear Taylor,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Melissa Sulan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Room: The rooms are dated are require renovation, but we were aware of this prior to booking the trip. The rooms were clean, but we did have a leak in our bathroom which was fixed fairly quickly by the staff. Rooms have blackout curtains, but sunlight came through in the center and at the bottom making it difficult to sleep in. Food: The food was generally okay. I always appreciate an omelet bar and the bacon was good, so breakfast worked well for my needs. The lunch menus were hit and miss, with some meals being quite enjoyable; while others were not good at all. I appreciate that there was variety. We did not eat dinner at the resort often and chose to go to local restaurants, but there was some type of entertainment each day. Beach: On our first few days, the beach was absolutely beautiful. The beach was clean and the waves were tolerable if you are comfortable in the water. The water became very choppy and the waves were dangerous for the last half of our trip, and there was a lot of seaweed which was not cleared from the beach. However, the neighbouring hotel has a wall in place that reduces the amount of waves that is accessible by guests at Turtlebeach. Location: The location was great in relation to the airport and St. Lawrence Gap area. We walked over to the Gap a few times for dinner which was a nice change from hotel food.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 22 Mei 2024
Dear Melissa Sulan,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 Cukup Baik

Leanna Kelli

Disukai: Kebersihan, staf & layanan
Menginap 5 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 11 Mei 2024
Dear Leanna Kelli,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Ioanna

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was great. We visited with an 11 month old baby and it was very comfortable. The staff went above and beyond in making sure that we had everything we needed and that we enjoyed our stay. On our last day, we forgot some items in the hotel and the staff made sure that our items reached us at the airport before our international flight. Overall, the service and care we received was phenomenal
Menginap 8 malam pada bulan November 2023
Tanggapan dari Shodia pada tanggal 11 Mei 2024
Dear Ioanna,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

4/10 Buruk

eddie

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The resort ws pretty out dated old not enough activities on the property boring entertainment, Birds around the food area , food wasnt that good, beach was Nice and surrounding area was nothing to do..I think if they want more business entertainment is a Must
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Shodia pada tanggal 15 Mei 2024
Dear Eddie,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Ashley

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
LOVED our stay!! The nicest, happiest and most helpful staff I’ve ever encountered!! They truly made us feel welcome and at home right away and took amazing care of us the entire time.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Shodia pada tanggal 11 Mei 2024
Dear Ashley,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Beautiful resort. Nice beach. Hotel is old. Just a few outlets. Phones do not work. We could not call another room. We were in the 4th floor with broken elevator. We were moved to another wing with working elevator. The stuff was great. Good was good. I like. There were no activities at all which we liked. It was quiet and relaxing and nobody bothered us. You can take taxi to any place you like. It’s cheaper than pay for excursion with transportation. Take some bread and go to the riff at the next door hotel Sandals to feed fish. You can swim there too if waters are ruff. We had great time.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 7 Mei 2024
Dear Maria,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Amanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 7 Mei 2024
Dear Amanda,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Mark Christopher

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk greeting, concierge, lovely beach, and good. Snorkeling with turtles over shipwrecks, Jeep rise around the island, safe walk to numerous restaurants, nearby town has fish fry and entertainment not to be missed.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 7 Mei 2024
Dear Mark Christopher,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Super clean, amazing food with many options daily, great drinks, beautiful beach.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 2 Mei 2024
Dear Maria,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Shveta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 2 Mei 2024
Dear Shveta,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Sanjay

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good resort with amenities
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 7 Mei 2024
Dear Sanjay,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

4/10 Buruk

Richard

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property around the hotel needs significant repairs and refresh. Very old and dated too. Rooms were quite large though. Some staff were really great, most I encountered were not friendly or helpful at all. Water sports employees were amazing though. Hundreds of birds and their excrement everywhere throughout food service areas. Very unhygienic. Food was very average. Saw multiple staff regularly scrolling on social media. Overall was very disappointed with the hotel - would never stay there again.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 18 Mei 2024
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia Pickering Guest Services

8/10 Bagus

Nils Lauritz, Marcellus

Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 22 Mei 2024
Dear Nils Lauritz,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Edward

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is spacious however, much work is needed to enhance the quality of service
Menginap 6 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 7 Mei 2024
Dear Edward,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

savitri

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay. Thank you to everyone for the great accommodation ♡
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 27 Apr 2024
Dear Savitri,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 Cukup Baik

Shawnee

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Property needs serious updates. Food was not that good. Wonderful access to the beach, and helpful staff
Menginap 6 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 27 Apr 2024
Dear Shawnee,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Myra

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
This was my 4th stay at Turtle Beach. The staff, dining choices and location are excellent. The resort needs extensive renovations as each room I have stayed in shows a lot of wear and tear. However, the rooms are clean, the beds are comfortable and it is still my preferred hotel in the area.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 25 Apr 2024
Dear Myra,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Jean Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The food and drinks were good. Our room was clean, and the A/C worked great. The staff were all fantastic. And the beaches were amazing. The fire alarm rang 4 times throughout a 24 hour period which startled us as we were sleeping. We inquired about it the following day at the front desk, but were never told what the issue was. There are 3 restaurants on site, all of which are covered with a roof, but open on all sides (no walls or doors). This allows the birds access to your dining experience. My wife left her plate unattended for a minute to grab a drink, and had a bird land on her plate and pick at her food on two separate occasions. Other than that, it is a nice property, and we enjoyed our time there.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 25 Apr 2024
Dear Jean Mark,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.We also regret that your dining experience fell short of expectations due the challenges with birds. We are actively working on implementing measures to address the bird issue in the outdoor dining area.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Hydee

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 25 Apr 2024
Dear Hydee,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Patrick Paul

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place
Menginap 9 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 21 Apr 2024
Dear Patrick Paul,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Renata

Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 11 Mei 2024
Dear Renata,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Sharon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Food and friendly staff
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 21 Apr 2024
Dear Sharon,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

4/10 Buruk

Gidget

Tidak Disukai: Staf & layanan
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 21 Apr 2024
Dear Gidget,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Fabian

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 15 Apr 2024
Dear Fabian,n behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Suzanne, NOTTINGHAM

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at this hotel, can’t do enough for you. They are kind courteous and hard working! We can’t wait to come back! Barbados is absolutely spectacular
Menginap 7 malam pada bulan April 2024
Tanggapan dari Shodia pada tanggal 15 Apr 2024
Dear Suzanne,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Karl H

Disukai: Kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 15 Apr 2024
Dear Karl H,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 Cukup Baik

Eldon

Bepergian bersama keluarga dan anak
Dining staff & coffee shop staffs need more training in professional friendly customer service. The staff lacks good customer, an area that needs major improvement.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 15 Apr 2024
Dear Eldon,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our associates sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Manosij

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff of this property made the stay very comfortable and easy, starting with Christina the front desk person when we checked in and checked out and everybody in the dining and the property otherwise are excellent
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 1 Apr 2024
Dear Manosij,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates with a special mention to Christina as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Stephen

Disukai: Kebersihan, staf & layanan
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 19 Mar 2024
Dear Stephen,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 Cukup Baik

Sharon

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
the property was unique with great beaches. The rooms were tired and need up to date electronics.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 18 Mar 2024
Dear Sharon,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.

10/10 Sangat Bagus

Monicia

Bepergian bersama keluarga
Disukai: Staf & layanan
I like the openness of the hotel. I didn't like that the property being so outdated.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 14 Mar 2024
Dear Monicia,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

2/10 Sangat Buruk

Antonio, vancouver

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas
Old ,run down,dirty ,food horrible overpriced.definatly not a 4.1 star maybe 1.4 .
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Shodia pada tanggal 8 Mar 2024
Dear Antonio,Thank you for sharing your feedback about your recent stay at Turtle Beach. We appreciate your honesty, and we're genuinely sorry to hear that your experience did not meet your expectations.We are deeply sorry to hear about your dissatisfaction with the resort and food quality. Providing a clean, comfortable, and enjoyable experience for our guests is of the utmost importance to us, and it is disheartening to learn that we fell short in meeting your expectations.Your comments have been shared with the relevant departments, including housekeeping and kitchen, and we are conducting a thorough review to identify and address the issues you've raised. We take your feedback seriously and are committed to making the necessary improvements to enhance the overall guest experience.We understand the importance of maintaining the high standards that our guests expect from Turtle Beach, and we appreciate your feedback as it guides us in our ongoing efforts to enhance the guest experience.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our Family enjoyed our stay. The property was beautiful and very clean. Our meals were excellent and the staff was friendly and helpful. The room was clean but they could use some remodeling other than that we enjoyed our stay and would come back again.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Shodia pada tanggal 8 Mar 2024
Dear Richard,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Shawn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel. friendly beach equipment staff. Very helpful with surfing tips
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Shodia pada tanggal 3 Mar 2024
Dear Shawn,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Staff were excellent and surrounding area was safe and low key.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Shodia pada tanggal 1 Mar 2024
Dear Robert,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regardsShodia PickeringGuest Services

10/10 Sangat Bagus

Satyan

Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Shodia pada tanggal 24 Feb 2024
Dear Satyan,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Alphonza

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only issue was the bath tub shield leaked when taking a shower.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shodia pada tanggal 19 Feb 2024
Dear Alphonza,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.

4/10 Buruk

JAMES

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
OLD ROOMS-GREAT LOCATION
Location and property excellent. Rooms are in dire need of renovation. Old moldy showers. Loose handles. Toilets barely flush, poor layout, OLD furniture. AC was v good.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Shodia pada tanggal 19 Feb 2024
Dear James,Thank you for taking the time to provide feedback on your recent stay at our property. Your feedback is invaluable to us as we continuously strive to improve our guest experience.I regret to learn that you found the rooms to be in dire need of refurbishment. Please know that we take the upkeep of our property very seriously, and plans for renovations are underway to address these concerns.On a positive note, we are glad to hear that you appreciated the location of the resort, as we understand the importance of this aspect in contributing to the overall guest experience.Once again, I thank you for sharing your feedback.Your feedback is instrumental in our continuous efforts to improve, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Dhwani

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing stay, relaxing and therapeutic with the beach access. I would definitely recommend and visit with my family and friends ASAP.
Tanggapan dari Shodia pada tanggal 11 Feb 2024
Dear Dhwani,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff
Menginap 10 malam pada bulan April 2023
Tanggapan dari Shodia pada tanggal 5 Feb 2024
Dear Elizabeth,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 Sangat Bagus

Yolene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I went here with my sisters and a friend for a birthday celebration. This resort was amazing. No complaints at all.
Menginap 5 malam pada bulan Januari 2024

8/10 Bagus

Kris

Bepergian bersama keluarga
It was good. Did not standout as above or below.
Menginap 9 malam pada bulan Januari 2024
Tanggapan dari Shodia pada tanggal 5 Feb 2024
Dear Kris,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 Bagus

Gunnar

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Shodia pada tanggal 5 Feb 2024
Dear Gunnar,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 Cukup Baik

Jason

Being charged for room service wouldn’t be so bad if you could ever get them on the phone! Marriott is right next door. You’re better off paying the little bit extra.
Tanggapan dari Shodia pada tanggal 5 Feb 2024
Dear Jason,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback regarding our room service offering with the Service Delivery Manager and I can assure you that we will continue to use guests' feedback to make improvements where feasible.Once again, I thank you for sharing your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services