"I believe all rooms booked through Hotels.com are first floor only. Staff was excellent. We needed to change room because we had a very squeaky bed. Im not one of those who complains so i thought we could deal with it, but we had no sleep first night. Front desk was willing to change our room to another 1st floor room right next to one of the entrances to the parking lot. I thought it would be a nuisance but surprisingly it wasnt. Didnt seem like the hotel was very busy the weekend we were there. What i did not mention to the front desk was that our bathroom in the first room was dirty. Toothpaste in the sink hair on the floor and "those" hairs in the tub. I was just grateful to get a good nights sleep away from the squeaky bed. Breakfast was good, pool and sauna were a plus. But just be sure you inspect your room upon arrival for those booking through hotels.com"