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Ulasan untuk Courtyard by Marriott Memphis Germantown

3 out of 5
Courtyard by Marriott Memphis Germantown
7750 Wolf River Blvd, Germantown, TN

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 273 dari 698 ulasan" "
Penilaian 8 - Bagus. 220 dari 698 ulasan" "
Penilaian 6 - Cukup Baik. 111 dari 698 ulasan" "
Penilaian 4 - Buruk. 45 dari 698 ulasan" "
Penilaian 2 - Sangat Buruk. 49 dari 698 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

7,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Dora L

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All good!
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Jon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Ants in room
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Deborah

Bepergian bersama keluarga
Disukai: Kebersihan
Clean and friendly
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Operations Manager pada tanggal 15 Mei 2024
Deborah,Thank you so much for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad to have received a perfect score from you and are so glad to hear that our staff was friendly. We appreciate you staying with us and hope to welcome you back to the property whenever you are in the area again. Thank you again for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

4/10 Buruk

Farris

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Operations Manager pada tanggal 30 Apr 2024
Farris,Thank you for taking the time to leave us a review. We are saddened to see that you did not have a great time with us. We use feedback such as yours to continually improve our brand. Thank you for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Sangat Buruk

Greg

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They gave our room away and checked in others while we were standing there. Put us in a different hotel away from rest of team. Terrible experience
Menginap 1 malam pada bulan April 2024
Tanggapan dari Operations Manager pada tanggal 11 Apr 2024
Thank you for taking the time to leave us a review about your stay. We are saddened to hear that you did not have a great experience with us. We hope to see you again in the future.

10/10 Sangat Bagus

Kristin

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Operations Manager pada tanggal 4 Apr 2024
Kristin,Thank you so much for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad to see that you enjoyed your stay with us - we love receiving a perfect score! We hope to welcome you back to our hotel whenever you are in the area again. Once again, thank you for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

8/10 Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They were painting/upgrading the place and our room had a couple minor things unfinished. The woman at the front desk was very nice, helpful and friendly. This kind of pleasant professionalism makes a difference.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Operations Manager pada tanggal 25 Mar 2024
Thank you so much for taking the time to leave us a review about your recent stay at Courtyard Germantown. We are glad to hear that you enjoyed your stay, despite the minor upgrades that we are doing to the hotel. We hope to see you on a return trip to the area soon.

8/10 Bagus

Randy

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Operations Manager pada tanggal 31 Mar 2024
Randy,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are glad to see that you enjoyed your stay and hope to see you whenever you are in the area again. Thank you again for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 Cukup Baik

Ivy

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Even though I was the only guest at the front desk and had booked ahead, it took me more than 30 min to get my room. As a weary traveler, I book ahead to avoid staff scrambling to find a room. When I finally got the key card to my room, it did not work. The staff did not believe me and made me walk back with her again to check. I had to wait even more while she struggled to find a room. This is definitely not the Marriott experience.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Operations Manager pada tanggal 20 Feb 2024
Dear Ivy,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. I am so sorry to hear of your recent experience at our hotel. We strive to exceed expectations every day and I am sorry to see that we fell short. We do hope to be given another chance to better serve you in the near future. Thank you again for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

6/10 Cukup Baik

Donna

Bepergian bersama keluarga
Disukai: Staf & layanan
The hotel location worked well for our needs. The front desk staff was friendly and very welcoming and our first floor room was easy for my elderly mom and surprisingly quiet. The negative was we stayed for 2 days, 3 nights and our room was never cleaned and linens not replaced. I did get some towels from the front desk and was told the first day, that rooms get cleaned every other day. This surprised me. Also, requested an early wake up call, and I know it was kindly setup up, but no wake up call. I later found that our room telephone did not have a dial tone so we did mention this at check out. Overall, a good stay. Beds and pillows comfortable.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Operations Manager pada tanggal 17 Feb 2024
Donna,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad that the room met your needs while you were here with us. I am saddened to hear of your issues that you encountered during your stay. We do hope to be given another opportunity to serve you in the near future. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

Kelvin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No complimentary breakfast, just water!!! Other than that, excellent property.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Kelvin,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 Cukup Baik

Taylor

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
It was very dated and looked a bit beat up.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Taylor,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

Steven

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice staff
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Steven,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

Edith

Traveler bisnis
Construction was going on inside and out.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Edith,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

Edith

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Edith,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 Cukup Baik

Lori

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
The hotel is under interior renovations; I know it needs to be done some time but still. Indoor pool closed was closed. Coffee maker in the room didn’t work but was replaced the next day. Not their fault, but street construction was also taking place; barrels everywhere and difficult to see entrance. Staff was excellent and couldn’t have been more friendly. Bed was comfortable and room was very clean.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Lori,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

Milena

Bepergian bersama teman
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Milena,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

D'angelis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
D'angelis,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
David, Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Sangat Buruk

Hallie

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Hallie,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Sangat Buruk

Christopher

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christina S pada tanggal 11 Des 2023
Hello Christopher,I am so sorry to see that you did not enjoy your stay. Please give us a call or email to let us know more about the issues you experienced during your stay so that we can investigate further and address any concerns. Our guests are our number one priority and we apologize for failing to meet your expectations. We look forward to speaking with you!

10/10 Sangat Bagus

Sophronia

Menginap 6 malam pada bulan November 2023
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Sophronia,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Sangat Buruk

Jessica

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Operations Manager pada tanggal 12 Feb 2024
Dear Jessica,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Sangat Bagus

Ming, Brooklyn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front desk was nice and the room was very clean
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christina S pada tanggal 7 Des 2023
Dear Ming, Thank you for your review! We are so happy to hear you were pleased with your room and our staff. We hope to welcome you back again soon.

4/10 Buruk

Velvet

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were stuffy and if you have a sinus problem don't go there. Poor circulation. The shower had a really bad smell coming from the drain.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Velvet,I am sorry to hear you had issues with your stay. Your experience with your drain is below our standard and we will address this issue with our maintenance and housekeeping teams to ensure it does not happen again. We hope you choose to stay with us again so we can provide the excellent service we are known for.

8/10 Bagus

Laila

Disukai: Kebersihan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Laila,Thank you for taking the time to leave us a review. We hope you choose to stay with us again next time you are in Memphis!

10/10 Sangat Bagus

Lauren

Menginap 2 malam pada bulan November 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Hello Lauren!Thank you for your review, we are so glad to hear you enjoyed your stay. We hope you come back and see us again soon!

8/10 Bagus

Denise

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was to small for the size of the beds and furniture. Very little space to move around especially after you got your luggage in the room. AC had to be on or off. Thermostat didnot work properly. Refrigerator would not get cold enough and to small could not put very much in it. Mattresses were way to hard. No clocks in the room. Sofa bed had no sheets on it. Just a small blanket. The room was certainly not worth the amount charged for it. I have stayed in many Courtyard by Marriot hotels. They were always very nice. This one was terrible. Denise Larson
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Denise,I am so sorry to hear about these issues with your room. I have shared this feedback with our housekeeping and maintenance teams as well as our General Manager to ensure that this issues will not be repeated. We hope you come back and give us the opportunity to provide you with a better experience.

10/10 Sangat Bagus

R Mark

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Mr. Mark,Thank you for your review! We are glad to see you enjoyed your stay! We hope to welcome you back again soon.

2/10 Sangat Buruk

Anthem

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Anthem,I am sorry to see you did not enjoy your stay. We hope to welcome you back again and provide a better stay experience.

6/10 Cukup Baik

amanda

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Amanda, Thank you for your review. We are sorry to see your experience was less than excellent. We hope you come back and see us again so we can provide a better stay!

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place, but...
Customer service was very good, friendly staff, clean room and comfortable. The fridge did not keep anything cold, or cool for that matter. The A/C couldn't get down to 65 at night, and lost hot water the second and third night. Got in each night after work about 9 + pm, so no I didn't call about anything, just wanted to sleep. I did mention these things to the gal at the service desk, when I checked out, she said something about adding points somewhere, I don't know what that was all about
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Guest,We apologize for the issues you experienced during your stay. Marriott Bonvoy points are our guest rewards that will earn you free nights at Marriott Properties. I hope you come see us again so that we can provide an excellent experience.

10/10 Sangat Bagus

Jason, The Woodlands

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place. There were a few things wrong in our room. Door stuck and faucet was look and didn’t work right.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Jason,Thank you for your review- I am glad to see that you enjoyed your stay overall! I apologize for the issues with your door and faucet, I have shared your concerns with our maintenance team to ensure this issue will not repeat! We hope to welcome you back again soon!

10/10 Sangat Bagus

Jimmy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice facility. Loved the shower!!
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

paula

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wish they had a complimentary breakfast. Thanks for early check in:) very nice room!
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Latosha

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay was very pleasant. This was by far the cleanest hotel room we have stayed in, in a really long time. Staff was amazing and property was secure.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

clifton

Menginap 1 malam pada bulan September 2023
Tanggapan dari Christina S pada tanggal 4 Des 2023
Dear Clifton,Thank you for your review! I am glad to see you enjoyed your stay! I hope you come back and see us again soon.

8/10 Bagus

Eileen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

monica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
small elevator. I didn't realize that you had to request sheets to be changed on the beds. Next time I will know.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

DeAndrea

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here 7 years ago and it was just as nice then as it is now. They are renovating the hotel, but it was a great property.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Peaceful Location
Everyone was super pleasant and ready to assist when needed. The location was in a nice quiet area, which was a perfect stop for our travels.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Allen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The employee's were very pleasant and courteous
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Denise

Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Elizabeth

Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Debbie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location & friendly staff
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ren pada tanggal 14 Agu 2023
Thank you for your response. We are happy to hear our staff was able to provide you with a great experience at our hotel. We hope to have you back soon! Have a great day!

10/10 Sangat Bagus

Mohamed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ren pada tanggal 14 Agu 2023
Hello! Thank you for your response. We hope to have you back on property soon for an even better experience! Have a wonderful day!

10/10 Sangat Bagus

Melissa

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

David P

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
front desk staff is excellent, helpful and professional. Very efficient
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Courtyard Germantown Team pada tanggal 7 Agu 2023
Thank you so much for your kind words and feedback. I am so happy that you had a great time and that the team treated you well. We look forward to serving you again upon your next trip.Safe travels!

2/10 Sangat Buruk

Irene

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
SMELL OLD DIRTY AND DOOR TO ROOM HARLY WORKED
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Ren pada tanggal 1 Agu 2023
It is our mission to provide clean and comfortable rooms for our guests stay and we apologize for not meeting your standards. Thank you for taking the time to respond. Have a wonderful day!

8/10 Bagus

Cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent and very sweet young lady at the service desk, very nice but compact rooms, bed is so comfy, just need a microwave in the room
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Front Desk pada tanggal 1 Agu 2023
Dear Cynthia,We are so happy to hear that your stay was a positive one. We do apologize for the size of the room. Please know that we are working our hardest to make every stay a great one. We hope that you will visit in the near future.