Search Luxury Hotels in Memphis

"We had a horrible experience checking in. It was partly Expedia's fault, but the lack of communication by the property really irritated me. After 1.5 hours trying to check in with 4 kids, we were finally able to get into the room. The front area and lobby smelt like marijuana and my wife was harassed when trying to get from the self parking to the front door. Such a terrible experience we cut our trip short and went home after one night. Do not recommend for any families traveling to Memphis."

"I was significantly overcharged for my room and haven't yet had any success in getting this resolved."

"Room was clean and beds were comfortable. All staff were very nice. Breakfast was good"

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"The hotel was nothing like the pictures. It was dirty and there was weed smell everywhere . From the moment you arrive, down the halls, I had to out a rolled up towel by my door to keep the odor out. The carpet in our room looked like it hadn’t been vacuumed. The breakfast was minimal and dirty (due to kids being there without parents). Some of the staff was nice and others acted annoyed to be there. It was a noisy location due to the restaurant next door that seemed to function as a club as well. Would never stay here again. "

"We love to stay here beacause its so close to Beale St and all rhe other attractions."

"Everybody was very nice. The hotel was beautiful. The room was very comfortable."

"The staff is I think the most unfriendly I’ve had in a hotel. Check in was at 3:00 and we arrived at 3:45. I had a group of 15 minors with me. When I went to check in, they just told me my ribs weren’t ready. They didn’t say hello, they didn’t seem concerned that the rooms weren’t even ready after check-in. They didn’t even give an estimated time the rooms would be ready. It was almost like they were annoyed. I was even expecting for the rooms to be ready. They told me they would call me when they were ready and we had to find somewhere to kill time with our huge group. No one ended up calling me so an hour later I called them and again they sounded annoyed, and then they said I guess they’re ready. The service is pretty much continue to be just as rude and unfriendly. I was there all week and no one ever said hi to me, they were always annoyed if I even tried to talk to them. They don’t clean the rooms, unless you specifically ask them too. And even then they barely do. I don’t know what happened to this hotel because I’ve stayed there at least six times with a group, but we will not be staying there anymore."