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"The kindness of the ladies behind the counter!"

"Caitlyn came to our table last night and spent about 25 minutes with us, sharing her story about how she became a team member at The Ritz-Carlton. Even while taking the time to connect with us, she was still seamlessly managing the entire restaurant; truly impressive to watch. I don’t know where you found her, but you need about seven more like her across your properties. She’s far beyond first class; she’s in a league of her own. She truly elevated our evening and made our visit unforgettable. We will absolutely be back because of her. Kimberly is an absolute standout; truly extraordinary. Her smile and laugh are so infectious that if you’re having a bad day, she’ll instantly turn it around. Whoever had the insight to place her at the front of the house is a genius, because her caring and loving nature shines through in every interaction. Her personal touch has a way of soothing even the most stressed guest and makes everyone feel genuinely welcome. "