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Hacienda Santa Cruz

Property class: 4

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You can look forward to a poolside bar, a terrace and shopping on-site at Hacienda Santa Cruz. Indulge in a Swedish massage, reflexology and a detox wrap at the on-site spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare and al fresco dining. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Presidential Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds

A bedroom with a bed, a bedside table, a lamp, a chair, and a door.

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, down duvets, minibar, in-room safe

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, down duvets, minibar, in-room safe

Family Room, Multiple Beds

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

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About the area

Located in Mérida, Hacienda Santa Cruz is in a rural area and near the airport. Museum of the City of Merida and Hacienda Yaxcopoil are cultural highlights, and some of the area's notable landmarks include Plaza Grande and Municipal Palace of Merida. Don't miss out on a visit to Animaya Zoological Park. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like ecotours and hiking/biking trails nearby. Visit our Mérida travel guide
Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • A historic building with a clock tower, a street with light trails from moving vehicles, and a red building with a sign.
    Mérida Cathedral
    20 min drive - 11.6 km
  • A park with benches, trees, and a large sign spelling "MÉRIDA".
    Plaza Grande
    20 min drive - 11.6 km
  • Grutas de Tzabnah
    13 min drive - 11.5 km
  • Estadio de Beisbol Kukulkan
    14 min drive - 11.9 km
  • Kukulcan Stadium
    14 min drive - 11.9 km

Getting around

  • Teya-Merida Station
    26 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    15 min drive

Restaurants

  • Date El Gusto
    9 min drive
  • Los Chanchitos Express
    13 min drive
  • Taqueria El Mejor Del Mundo
    10 min drive
  • Super Pizza
    9 min drive
  • El Principe Tutul-Xiu
    9 min drive

About this property

Hacienda Santa Cruz

  • Upscale hotel near Mérida Cathedral
  • Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace and shopping on-site. Indulge in a Swedish massage, reflexology and a detox wrap at the on-site spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
  • You'll also enjoy the following perks during your stay:
    • 2 outdoor pools, along with pool umbrellas
    • Free self-parking
    • Cooked-to-order breakfast (surcharge), tour/ticket information and wedding services
    • Massage treatment rooms, luggage storage and 1 meeting room
  • Room features
  • All guest rooms at Hacienda Santa Cruz have comforts, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and hairdryers
    • 42-inch plasma TVs with satellite channels
    • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • "Valentina"

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No lift
  • Wheelchair accessibility

More

  • 1 floor
  • Banquet hall
  • Built in 1640
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 24 March 2026 to 22 March 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults and MXN 107 to 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hacienda Santa Cruz have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

Is Hacienda Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Santa Cruz?

Self-parking is free at this property.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Hacienda Santa Cruz?

Checkout is at noon.

Where is Hacienda Santa Cruz located?

Situated near the airport, this spa hotel is within 9 mi (15 km) of Museum of the City of Merida, Mérida Cathedral and Plaza Grande. Municipal Palace of Merida and Hacienda Yaxcopoil are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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