Mermaid Waters hotel guide. Mantra hotel in Mermaid Waters, Gold Coast

"Great place, love that parking is limited access and enclosed, all the amenities I need in one place, will stay here again."

"We had a great stay the staff that served us at buffer dinner was very good. He looked after us very well. Service was highly recommended. Great job . Was there for a wedding for our niece really enjoyed our stay function was also held at Sheraton"

"Still a Little dated"

"Main thing was just a little upset to turn up and hear about the temp closure of the pool. After travelling from interstate and being so excited abou using the pool area we were terribly upset when told on check in it would be closed for our whole stay, as we would have booked elsewhere had we have known this was the case."

"Lovely views and convenient location "

"Very nice and helpful staff, room nice and clean.. could do with a deep clean of the bathroom. "

"Club lounge is really good. Great staff and a good range of food and drinks"

"Rooms were filthy (floors, shower/bath, used condoms and tissues under the bed. Shower wouldn’t convert to one or the other only both at the same time so there was no water pressure. Coffee cups were not cleaned and replaced and milk was also not replace for the next day. Bed light wasn’t working. Tv wouldn’t work properly and remote was not working. Drain in the bathroom floor was sharp and dangerous and my partner sliced his toe open on it twice. Bath mat not replaced so had no bath mat. Aircon wouldn’t work properly and the toilet cistern wouldn’t stop flushing/running. We had complained however they said the manager wasn’t there and to go online and fill out complaint form. We request a full refund please and if possible a few nights covered by the hotel to replace the horrible experience we had this weekend with our stay and bare essentials let alone in a hotel we paid good money for and as compensation for my partners injuries to his foot/toes, removing the opportunity to take this complaint further. Upon departing we spoke to other guests that said a few people have had similar issues and would not recommend your hotel and were going to give the hotel a bad review. We do not wish to do that however we will if we cannot be compensated as requested above please."

"My first time experience, simple online booking, super helpful, professional & friendly service from the front desk on arrival. Drop box checkout. ‘Partial beach view’ was better than expected! Clean room. Delicious but limited late night Room Service menu. Quiet hallways. Tap your payment card to gain first entry into parking garage. Looking forward to my next visit!"