2/10 Sangat Buruk
Robert
Bepergian bersama teman
26 Jan 2026
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Our trip got off to a rough start as the hotel was under renovation, which meant a lot of construction noise and dust as well as the terrace, where breakfast was to be served (which was a factor in choosing the hotel) being closed. The hotel offered to bring breakfast to the room, but there was no comfortable place to enjoy it. Such things happen, but there was worse to come.
There was no hot water in the sink, which made shaving a bracing experience, and there was no phone in the room - the phone jack was in the wall at the head of the bed. All the furniture was wobbly and uneven, and the lighting was dim and inadequate.
Upon checking out, the woman at the desk requested that we wait while she inspected the room. She came back down with a dirty hand towel marked with lipstick and insisted we pay 200 pesos for the stained cloth. My wife does not wear lipstick (nor do I), and it was obvious we were simply being scammed. As we were on our way to the airport, we had no choice but to pay the fee. I have never had this happen at any property we have rented through Expedia (or anywhere else), and this is outrageous and unacceptable. My advice is to steer clear of this hotel. We talked with another guest, who had stayed at Maria Condesa before, and he said it was clear something was going on with management as the place was nowhere as nice as it once was. Travelers should stay away, andExpedia should review the current four-star rating as the hotel in no way merits such a status.
Robert
Menginap 9 malam pada bulan Januari 2026
