2/10 Sangat Buruk
Ciani
26 Jan 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I am ending my stay at the Crest Hotel Suites, and I can confidently say this has been the worst hotel experience of my entire life.
From the moment we arrived, everything went wrong. There was no air conditioning in the hotel due to a broken system, making the stay unbearable. When this was brought to the front desk’s attention, the staff member flatly stated there was “nothing she could do,” offering no solution, no apology, and no concern.
Our hotel key cards did not work for the entire stay, forcing us to repeatedly search for staff just to access our room—an unacceptable inconvenience and a major security concern. The television did not work, and once again, the front desk provided zero assistance or effort to resolve the issue.
To make matters worse, the room itself was filthy. The floors were covered in excessive dust and sand, clearly indicating the room had not been properly cleaned prior to our arrival. The overall condition of the room was disgusting and far below even the most basic hotel standards.
This entire stay was a complete disaster from start to finish. Poor maintenance, non-functioning amenities, dirty rooms, and unhelpful staff created what can only be described as a hotel from hell. This establishment should be ashamed to operate under the name of a hotel.
I will never return and will be warning others to avoid this place at all costs.
Ciani
Menginap 1 malam pada bulan Januari 2026
