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Ulasan untuk Comfort Inn & Suites St. Paul Northeast

2.5 out of 5
Comfort Inn & Suites St. Paul Northeast
3505 Vadnais Center Dr., White Bear Lake, MN

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 444 dari 1001 ulasan" "
Penilaian 8 - Bagus. 319 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 116 dari 1001 ulasan" "
Penilaian 4 - Buruk. 69 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 53 dari 1001 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Brian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff nice pool hot tub and treadmill
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Steve, Mankato

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Property Manager pada tanggal 21 Mei 2024
Thank you for your feedback.

8/10 Bagus

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel - much better than I expected.clean room,friendly staff, pool area was nice also.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Property Manager pada tanggal 21 Mei 2024
Thank you for sharing feedback about your experience. We hope to see you again soon!

6/10 Cukup Baik

Steve

Disukai: Staf & layanan
Rip
Menginap 2 malam pada bulan April 2024
Tanggapan dari Property Manager pada tanggal 27 Apr 2024
Thank you for your feedback.

10/10 Sangat Bagus

Tommy, Howard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was super friendly and I appreciate the late checkout. Apologies again for the last notice. Thank you again for the understanding.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Property Manager pada tanggal 15 Apr 2024
Thank you for sharing your experience about your stay. We hope to see you again soon.

6/10 Cukup Baik

Amy

Bepergian bersama keluarga
Hotel was ok. Breakfast was ok. Didn’t have time to use pool. Found ants and stink bugs in hotel and room. Hallway carpet had big bleach spots beds were very firm, same with pillows. So didn’t sleep well.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Property Manager pada tanggal 15 Apr 2024
Thankyou for sharing feedback about your stay. We appreciate your Choice in staying with us. We hope that you will return and stay with us again in the future.

10/10 Sangat Bagus

Paulette

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The only problem was children running around in the room above our room on the 4th floor when we were trying to sleep
Menginap 3 malam pada bulan April 2024
Tanggapan dari Property Manager pada tanggal 14 Apr 2024
Thank you for the feedback! We gope to see you again soon.

8/10 Bagus

Nou

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for your feedback.

4/10 Buruk

Liadzoua

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for your feedback. We are sorry we were not able to meet your expectations.

8/10 Bagus

JONATHAN MICHAEL

Disukai: Kebersihan, kondisi & fasilitas properti
My flight was delayed by over 3 hours. I tried to check in with my 8 year old son at 4:30am, & Makayla Walce. Informed me that because I didn't call to say my flight was delayed that she couldn't honor my reservation. She called a manager who told her to honor the reservation, but to come down at 11am to formally check in again. She then told me that if I don't come down before 11am to check in, that they will call the Police to have us removed. She was an abominable damper on the start of our stay at Comfort Inn, but was redeemed in part by the other friendly staff who apologized for our treatment at check in.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
I am sorry that your experience started off poorly. I have shared your feedback with the appropriate staff members to ensure this occurance is a one time issue. I am happy to hear that you were able to enjoy the remainder of the stay.

8/10 Bagus

Ronda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
While the carpeting in the halls definitely needs some updating, the rest of the property seems to be in good shape. I wish the hours of the waterslide in the pool area were longer (we weren't able to use it). The front desk had to check to see if our room was ready which made check in take a little longer, but they were very friendly and did this as efficiently as possible. Overall, a good experience.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for sharing your experience with us. We will pass your comments along to the staff at the hotel.

4/10 Buruk

Mai Kia

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Booked my two rooms a month out so they could be next to each other, called day before trip to make sure they were close and not on differnt floors. Was told they couldn't due to rooms and one was gonna be on the third and one on second. I want to be close tp family thats why I booked the 2 rooms together. Staffing was not the greatest. Rooms are very old hard to scan our cards. Instead of pulling handle down and pushing in to room we had to lift up handle and pushing in. Keys would work one minute then not the next. Room are old rips on chair and sofa. Floor in rooms are very nasty and dirty. As i was barefoot and noticed my feet was nasty as i got into the shower. Its in a safe place but will definitely not recommend as staff and services were not the best.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
I am sorry to hear that you had a less than ideal experience. Your feedback has been shared with the appropriate staff members to address your concerns. We hope you will stay with us again in the future.

8/10 Bagus

Andrea

Disukai: Kebersihan, staf & layanan, fasilitas
The hot tub got shut down on Saturday night. It was pretty nice otherwise.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for your feedback. We are sorry about the hot tub, but we did close it for the health and safety of all guests at that time. We hope that you will return in the future and we can earn a better score!!

10/10 Sangat Bagus

Cassandra, Cambridge

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the staff and the convince.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Property Admin pada tanggal 17 Mar 2024
Thank you for the compliment about the staff. Your feedback is greatly appreciated.

8/10 Bagus

Steve

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for your feedback.

10/10 Sangat Bagus

Kyle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very comfortable and a very affordable price for a suite. Very close to the venue and a very quiet neighborhood
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Property Admin pada tanggal 17 Mar 2024
Thank you for sharing your experience about staying with us. We appreciate you staying with us and hope to see you again soon :)

10/10 Sangat Bagus

Firdavs

Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Property Admin pada tanggal 17 Mar 2024
Thank you for your feedback! We hope to see you again soon :)

10/10 Sangat Bagus

Pa Nyia

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for your feedback!

4/10 Buruk

Robert

Bepergian bersama hewan peliharaan
Tidak Disukai: Staf & layanan
I did not know that they were non. Pet friendly establishment and showed no compassion for my dog followed by a no refund Resident
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Property Admin pada tanggal 29 Feb 2024
Hello Robert, I am sorry to hear you did not enjoy your experience while staying with us. Unfortunately hotel is not pet friendly. I am sorry for any misunderstanding due to this policy.

10/10 Sangat Bagus

Miracle

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay was 7 days and I was pleasantly surprised there was hot breakfast offered (not just waffles but eggs and sausage) the hot tub felt amazing and everything was clean and quiet. Definitely would stay again.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Property Admin pada tanggal 29 Feb 2024
Thank you for the kind words! We will share your experience with the rest of the team here. We hope to see you again soon!!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 5 Apr 2024
Thank you for sharing your experience!

10/10 Sangat Bagus

Debbie

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 1 Apr 2024
Thank you for your feedback.

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 5 Apr 2024
Thank you for sharing your experience!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
BED BUGS!!!!
Bed bugs!!! Room had bed bugs, I took a picture and brought it down to management they told me the room I was in shouldn’t even be in service due to “bed bug treatment” then told me actually sorry that’s another room. So they knowingly have a bed bug infestation and are still placing people and families in the rooms!!! He then told me they were booked for the night and that they couldn’t accommodate my stay. Terrible terrible Terrible! My family and I will never stay here again!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 14 Apr 2024
Thank you for taking the time to share feedback with us. We have passed your comments along to the appropriate members of the hotel staff to be addressed.

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We visited this hotel for a weekend and enjoyed our stay. The check-in and check-out were a breeze. Staff very friendly and helpful. We do wish the breakfast offerings were a little more varied, but they were typical of what we find in most places. We recommend this hotel.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 5 Apr 2024
Thank you for sharing your experience!

10/10 Sangat Bagus

Kelly

Traveler bisnis
Disukai: Fasilitas
Staff was extremely hospitable. Makes all the difference.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 5 Apr 2024
Thank you for sharing your experience!

8/10 Bagus

Theresa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I liked the flexibility they gave me with my little kids.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Property Manager pada tanggal 5 Apr 2024
Thank you for sharing your experience!

4/10 Buruk

Brian

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Rented a 2-bed suite for a family of 5, most expensive available. Many stains/burn marks in the carpet. No phone to call front desk. Beds were shorted pillows, the ones that were there were about 12-15" wide, not enough for an adult. Asked the front desk for more pillows, they advised they had NO EXTRAS. One adult & one child had to sleep on a couch cushion for a pillow. Upon checking in, multiple people waiting in line to get pool towels, they were advised that they only have so many and they were in the dryer, the pool had only been open for 3 hours at this point, what is going on? Front desk staff is responsible for wash/drying towels?? We ended up having to use bath towels from our room, then go back down again afterwards to replace the ones we used. The icing on the cake was finding a ton of boxelder bugs in our room at night, crawling up the wall and under the bed. We took pictures, but there's no way to attach them here. The stuffed animal "claw" machine in the pool area was also infested with these boxelder bugs, realized it as we had to open the gate to retrieve the stuffed animals our kids won. It seemed like there was only 2 people on staff on a Saturday evening, and that they were overwhelmed between guests checking in and phone calls reporting incorrect reservations. The only reason this isn't a 1-Star review is that the pool area was fun for our young kids, and that they had fresh hot/cold beverages in the lobby in the morning. Call me for more info.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Property Manager pada tanggal 5 Apr 2024
Thank you for sharing your experience!

10/10 Sangat Bagus

Jessica

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Kirk

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Reasonable price
Menginap 5 malam pada bulan Januari 2024

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Rebecca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Would recommend
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Beth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Josh

Bepergian bersama keluarga
Rooms
Our room was booked out to another party so we were given a new room with different bed situation and didn’t hold enough guests. They gave us a second room at no cost, heat didn’t work on that room which we didn’t find out for hours. They gave us another room to transfer to. At the end they tried to bill us for the additional rooms. Also, the only reason we booked this room is so we could access the waterslide which they closed and couldn’t open for us. Website says open on weekends and we checked in Sunday and wasn’t available.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Raul

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Necesita mantenimiento y mayor limpieza en las habitaciones
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

ROBERT

Menginap 4 malam pada bulan Desember 2023

4/10 Buruk

Brian

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not impressed.
We had 4 rooms. One room was not cleaned at 5:00 and we could not use until 7:30. One room smelled like smoke. One room did not have hot water for the shower. Carpets were in poor shape and one room had a large spot.
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

MICHAEL, Ft Myers

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
In need of upgrades. Toilet hard to flush. Faucet leaked. Breakfast just OK. Safe, easy access to freeway.
Menginap 5 malam pada bulan Desember 2023

10/10 Sangat Bagus

Cathy

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Loved the pillows
Loved the pillows!! Room was kind of small. hardly had room for our suitcases. We were there for Christmas so didn't spend much time in the room.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kenyatta

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was nice and rooms where clean and well maintained
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Lena

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Business stay Dec
Worked a long day and was expecting room to be cleaned and fresh towels when I returned! I didn’t know had to request to get clean towels not how I wanted to end my long day having to go down to get towels otherwise was a great hotel
Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

Brianna

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The air filter was beyond caked up and dirty. 2 of our kids got sick and the air flow wasn’t good. The room was dirty, was cleaned appropriately and when we brought our concerns to the manager he acted as if he didn’t care but worried about how we saw the air filter. Our kids have history of asthma and they should have been more concerned about the well Being of our stay.

8/10 Bagus

Maryann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Wang

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Ron

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

David

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
An employee was very kind and came out of nowhere when my daughter sneezed and made a mess while we were standing in line for breakfast. It’s amazing how just a few napkins, hand sanitizer, and a kind heart can impact someone’s day. I’ll hold a positive note for this place just because of that!
Menginap 1 malam pada bulan Desember 2023