Lobi

Ulasan untuk Red Roof Inn & Suites Mobile SW – I-10

2 out of 5
Red Roof Inn & Suites Mobile SW – I-10
5635 Tillmans Corner Pkwy, Mobile, AL

Ulasan

6,2
Penilaian 10 - Sangat Bagus. 137 dari 726 ulasan" "
Penilaian 8 - Bagus. 176 dari 726 ulasan" "
Penilaian 6 - Cukup Baik. 139 dari 726 ulasan" "
Penilaian 4 - Buruk. 117 dari 726 ulasan" "
Penilaian 2 - Sangat Buruk. 157 dari 726 ulasan" "

6,4/10

Kebersihan

7,0/10

Staf & layanan

5,6/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cesar

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Guest Relation Management pada tanggal 14 Mei 2024
Hi Cesar,Thank you for your feedback! We're glad to hear that you found your accommodations clean during your stay. Your satisfaction is important to us, and we strive to maintain a high standard of cleanliness for all our guests. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Bagus

Evangelos

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We have never been in a motel in this bad a shape before. The elevator needs a new floor because the tiles are in loose fragments. The corridors of the non-smoking rooms smell like marijuana. We asked and received a new set of bed sheets because the first set had cigarette burn holes. The bathroom corners have years of accumulated dirt.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 2 Apr 2024
Hello Evangelos, We appreciate your feedback and apologize for the inconveniences you faced during your stay. We will address the concerns raised regarding the condition of the elevator, corridors, bed sheets, and bathroom cleanliness with our team for improvements. Our aim is to provide a comfortable stay for all our guests.

2/10 Sangat Buruk

Carmen, League city

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dirty room, bed sheets and restroom. Female hair in sink, restroom floor. The bed sheets had dog hair. Smelled like cigarettes even through we were told it was nonsmoking.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 18 Mar 2024
Hello Carmen, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out directly to management with any concerns during their stay for immediate assistance.

4/10 Buruk

James

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
One night stay - dirty stained towels and bedding were the bulk of the issue.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relation Management pada tanggal 22 Feb 2024
Hi James,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is invaluable to us, and I assure you that we will address this issue with our housekeeping team to ensure that proper measures are taken to maintain the cleanliness and quality of our linens. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Bagus

Triple Threat

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Relation Management pada tanggal 21 Mar 2024
Hi Triple Threat,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Sangat Buruk

Garnette

Tidak Disukai: Kondisi & fasilitas properti
Nasty
The room had a jacuzzi and it was so nasty we didn't use it, they only provided a small bar soap. They only had coffee up front not in the room and they only offered powder cream and real sugar, no sugar substitute. There was no Bible in the room. I have stayed in a red roof inn before,but this one gave them a bad name. Will not stay in another red roof inn.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Oshane RediResponse Specialist pada tanggal 18 Feb 2024
Dear Garnette, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MOBILE SW - I-10. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Red Roof Management

10/10 Sangat Bagus

Larry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Guest Relation Management pada tanggal 19 Jan 2024
Hi Larry,We are truly honored and grateful for the fantastic 5-star rating you gave us! Thank you for choosing our hotel and taking the time to share your positive experience. Your satisfaction is our utmost priority, and it's rewarding to know that we met or exceeded your expectations during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 Bagus

Shelley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sashauna RediResponse Specialist pada tanggal 25 Des 2023
Hello Shelley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Mobile SW – I-10 and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Bagus

Carlton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pleasant place to sleep
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 29 Nov 2023
Hello Carlton,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property to be a pleasant place to sleep. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Cukup Baik

Rosalyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The deadbolt was broken made us feel unsafe, no blanket on the bed only a top sheet with a hole in it and a decorative sheet. We were cold all night. Room had spackle on the walls and someone smeared glitter on walls. Very dumpy, halls felt dirty and tile in elevator broken.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Relation Management pada tanggal 16 Nov 2023
Hi Rosalyn,Thank you for your feedback regarding your recent stay at our hotel. The broken deadbolt, lack of a proper blanket, spackle on the walls, glitter, and the overall condition of the room are all issues that should not have occurred. I want to assure you that we will thoroughly investigate each of these concerns and take immediate action to address and rectify them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Sangat Bagus

Aref

Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Relation Management pada tanggal 26 Okt 2023
Hi Aref,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

2/10 Sangat Buruk

KELLY

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Sashauna Red Roof Management pada tanggal 27 Sep 2023
Hello Kelly,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Mobile SW – I-10. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

santana

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I couldnt stay 5 mins in this place its disgusting
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Relation Management pada tanggal 20 Sep 2023
Hi Santana, Your feedback is deeply concerning, and I want to assure you that we take it very seriously. We will be conducting an immediate review of our cleaning and maintenance procedures to prevent such issues from occurring in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.

4/10 Buruk

Eliana

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Well…. It’s nice for a last minute out of town stay very itchy floors were nasty and just poor staff
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Relation Management pada tanggal 11 Sep 2023
Hi Eliana,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. It's concerning to hear that you found the floors uncomfortable and itchy, and that you had a negative impression of our staff. Please know that this is not indicative of the level of service and cleanliness we aim to provide. I will immediately address your concerns with our housekeeping and guest services teams to ensure that any cleanliness and staff-related issues are rectified and improved upon. We hope that you will give us another opportunity to provide you with a better experience on a future visit.

8/10 Bagus

Jeremy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Guest Relation Management pada tanggal 6 Sep 2023
Hi Jeremy,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Sangat Bagus

Jeffery

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Guest Relation Management pada tanggal 14 Agu 2023
Hi Jeffery,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

10/10 Sangat Bagus

Lisa

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great job
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Guest Relation Management pada tanggal 9 Agu 2023
Hi Lisa,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a great stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay everything was working the staff was very nice and I had an easy quick check in
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Guest Relation Management pada tanggal 9 Agu 2023
Hi Lisa,Thank you for sharing your positive experience about your recent stay at our hotel. We're thrilled to hear that you had a great stay and that everything was in working order. Your feedback is highly appreciated, and we're delighted that you found our staff to be very nice and your check-in process to be easy and quick. Providing a seamless and enjoyable experience for our guests is our top priority, and your comments motivate us to continue delivering excellent service. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Restless
Staff wise she was nice but when i was trying to sleep i kept getting bit by something and ended up with welts on my body and found someone else's hair on the sheet when lifted the pillow up and the room wasn't completely wiped down it wouldn't let me upload the photos of proof of the bites but their on my phone
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Nishaye Red Roof Management pada tanggal 31 Jul 2023
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Mobile SW - I-10. I am glad to read that you loved our nice staff. However I was a bit saddened to read that your stay fell short of your expectations due to the insects you reported and the possible uncleanliness of the sheets. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 Cukup Baik

Seemal

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 19 Agu 2023
Hello Seemal,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Sangat Buruk

Olivia

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Guest Relation Management pada tanggal 17 Agu 2023
Hi Olivia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Sangat Bagus

Jamarcus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 28 Jul 2023
Hello Jamarcus,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Sangat Buruk

Jenny

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The facility had blood on the sheets, fleas in rooms, windows leaked water into rooms, staff rude about the flea concern and my wheelchair bound son being covered in bites. No refund for our stay and having to talk with corporate.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Guest Relation Management pada tanggal 26 Jul 2023
Hi Jenny,Thank you for your feedback regarding your recent stay at our hotel. The issues you mentioned are unacceptable, and we take them very seriously. This is not the standard we uphold, and we will be conducting a thorough investigation to identify the root causes and implement immediate corrective measures. We are equally disturbed to hear that our staff was rude when you raised concerns about the fleas and the well-being of your wheelchair-bound son. Providing compassionate and helpful service is our commitment, and we are disappointed that we fell short in this aspect. Rest assured, we will be conducting additional training to ensure our staff responds with empathy and understanding to our guests' needs. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in us.

4/10 Buruk

Melanie

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stains on sheets. No hair dryer. No extra pillows when asked. No extra towels when asked. No food for breakfast. Burning in sense in the hallway smelled terrible. Key cards wouldn’t work and had to get them rekeyed twice.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 22 Jul 2023
Hello Melanie, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 Bagus

Paul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Guest Relation Management pada tanggal 20 Jul 2023
Hi Paul,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Guest Relation Management pada tanggal 19 Jul 2023
Hello Guest,Thank you so much for your perfect rating! We are absolutely thrilled and deeply grateful for your generous feedback. We strive to provide our guests with the best possible experience, and we are delighted that we were able to meet and exceed your expectations during your stay. We look forward to the pleasure of welcoming you back for another excellent stay in the future.

2/10 Sangat Buruk

Rafael

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Nuestra experiencia fue muy mala, olores raros como a sahumerio en loa pasillos, ruidos en el Piso de arriba, niños corriendo a las 1 de la madrugada, arrastrando muebles, nos quejamos y nos cambiaron de habitación pero los ruidos continuaban, eran las 2 am y no podíamos dormir, decidimos abandonar el hotel y pedimos la devolución del dinero pero la persona que estaba en el mostrador no sabía cómo procesar la devolución, y hasta la fecha no nos fue devuelto. Un desastre!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 15 Jul 2023
Hello Rafael,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Cukup Baik

Ramón Espinoza

la puerta no tiene seguro
Tanggapan dari Guest Relation Management pada tanggal 13 Jul 2023
Hi Ramon,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will address this issue immediately. Our maintenance team will inspect the door and install the necessary lock to ensure the security and peace of mind of our guests. We appreciate you bringing this matter to our attention, as it allows us to take prompt action to rectify the situation. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Sangat Buruk

Edward

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
GROSS
this place is gross - dirty floors, bathrooms, incense burning in the lobby and no A/C in the hallways of the third floor. I would skip it worst stay I've had in a long time. lastly I would recommend that the staff shouldn't smoke a the front door of the hotel. It's was gross to have that blown on you when coming in. the room floor was visibly dirty, paint was peeling off walls in bathroom and there was a hole in wall.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Guest Relation Management pada tanggal 26 Jun 2023
Hi Edward,Thank you for bringing these issues to our attention. We understand that it is important for our guests to have a clean and smoke-free environment, and we will address this matter with our staff to ensure they adhere to our policies and find a more appropriate designated smoking area. We also take pride in maintaining clean and well-maintained accommodations, and we will investigate these issues and take immediate action to rectify them. We value your patronage and hope to have the opportunity to provide you with a more pleasant and comfortable experience in the future.

4/10 Buruk

Ramón Espinoza

Traveler bisnis
Tidak Disukai: Staf & layanan
nobody clean my room on 3 days
Menginap 7 malam pada bulan Juni 2023
Tanggapan dari Guest Relation Management pada tanggal 20 Jun 2023
Hi Ramon,We take cleanliness and guest satisfaction seriously, and we will investigate this matter to understand why your room was not serviced for three consecutive days. Please rest assured that we will address this issue with our housekeeping staff to ensure such oversights do not occur in the future. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

10/10 Sangat Bagus

Kendra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Guest Relation Management pada tanggal 13 Jun 2023
Hi Kendra,We greatly appreciate your perfect rating. Thank you for your visit, and we hope to have you again soon for another wonderful stay!

2/10 Sangat Buruk

OFELIA

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
lobby smelled like cigar smoke place looked dirty and run down overall i even wasted my expedia points for these two rooms
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Sashauna Red Roof Management pada tanggal 4 Jun 2023
Dear Ofelia,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Mobile SW - I-10. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the smoke odor you encountered, the condition of the hotel not to your liking and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Cukup Baik

Christian

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sashauna Red Roof Management pada tanggal 4 Jun 2023
Hello Christian,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Mobile SW - I-10 and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Sangat Buruk

rachelle

Tidak Disukai: Kebersihan
Not clean the carpet smells terrible
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Chevanese RediResponse Specialist pada tanggal 2 Jun 2023
Dear Rachelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Mobile SW - I-10. We sincerely appreciate your comments and we’re very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness and unpleasant odor of the carpet. We will take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.Sincerely, Chevanese RediResponse Specialist

10/10 Sangat Bagus

Robert E

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Guest Relation Management pada tanggal 30 Mei 2023
Hi Robert,Thank you so much for the 10/10 rating, and we are so glad you had a wonderful stay with us. We look forward to welcoming you again soon!

10/10 Sangat Bagus

Tonya

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The property is under renovation so dont let the outside looks sway you away. The rooms are beautiful and updated. I have appointments in that area twice a week so I'm there often. But it's the staff that I have enjoyed. They are friendly and attentive every time I have stayed.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 26 Mei 2023
Dear Tonya,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MOBILE SW - I-10. It's great to hear that you found our staff to be friendly and attentive in addition to our rooms being clean and beautiful. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Jacoby

Menginap 1 malam pada bulan April 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 3 Mei 2023
Hello Jacob,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Mobile SW - I-10 are disappointed to see that you had a less than satisfactory experience prompting your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Tianna RediResponse Specialist

10/10 Sangat Bagus

Tonya

Disukai: Kebersihan, staf & layanan
Property under renovations. But the rooms and staff are great.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Sashauna Red Roof Management pada tanggal 2 Mei 2023
Dear Tonya,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn & Suites Mobile SW - I-10. I'm so glad we earned your 5/5 score. I was thrilled to see you found our rooms and staff to be great. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Buruk

Randy

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 30 Apr 2023
Hello Randy,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Mobile SW - I-10 are disappointed to see that you had a less than satisfactory experience prompting your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Tianna RediResponse Specialist

2/10 Sangat Buruk

Justin

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Guest Relation Management pada tanggal 17 Apr 2023
Hi Justin,Thank you for sharing your rating. It saddens us to learn that your recent experience with us fell short of your expectations. We appreciate your business and hope you'll give us another chance to show you the improvements we've made to our hotel.

10/10 Sangat Bagus

Jon

Nice stay
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 26 Mar 2023
Hello Jon,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Sangat Bagus

Ramón Espinoza

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
very nice place
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 22 Mar 2023
Hello Ramón Espinoza,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Sangat Bagus

Luis

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
El hotel tiene instalaciones limpias y remodeladas. Me gustó y quisiera volver.
Tanggapan dari Guest Relation Management pada tanggal 21 Mar 2023
Hi Luis,We greatly appreciate your five-star rating and positive review. We are delighted to learn that you enjoyed your stay with us and appreciated our hotel's cleanliness and remodeled facilities. Thank you for your kind words, and we look forward to welcoming you back soon!

8/10 Bagus

Banetria

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Guest Relation Management pada tanggal 19 Mar 2023
Hi Banetria,Thank you for taking the time to share your rating for your recent stay with us. We are pleased that you enjoyed your stay with us, and we hope to have you again soon!

6/10 Cukup Baik

Alaina

Traveler bisnis, Bepergian bersama keluarga dan anak
Front desk wouldn't give a receipt, no breakfast was served, the remote volume didn't work, stained cover, the mirror had finger prints all over also a big bag full of trash and a 2nd one half full outside in the hallway, not good shower pressure ,but what i did like was that it was quiet, and everything close by for shopping, or getting something to eat
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 13 Mar 2023
Hello Alaina,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Cukup Baik

SANDRA

Bepergian bersama keluarga
We had a suite… no coffee pot, no hair dryer, no breakfast!
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 13 Mar 2023
Hello SANDRA, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 Buruk

Joanne

Traveler bisnis
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The pool was not usable and in deplorable condition.
Menginap 5 malam pada bulan Februari 2023
Tanggapan dari Manager pada tanggal 5 Mar 2023
Hello Joanne,Thank you for being a valued guest and for providing us the feedback regarding our pool. We appreciate you taking the time to share your experience.

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay!
Quick one night stay. Everything was clean and comfortable.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Guest Relation Management pada tanggal 2 Mar 2023
Hi Linda,We greatly appreciate your perfect rating and review. We're delighted to hear that everything was clean and comfortable during your quick one-night stay. Our team strives to provide our guests with a convenient and enjoyable experience, and we're pleased to hear that we've met your expectations. Thank you for staying and we look forward to having you again soon!

8/10 Bagus

Cushee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Guest Relation Management pada tanggal 24 Feb 2023
Hi Cushee,Thank you for taking the time to rate your experience with us. We are glad you had a pleasant stay, and we hope to welcome you again soon.

10/10 Sangat Bagus

robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Guest Relation Management pada tanggal 23 Feb 2023
Hi Robert,We greatly appreciate the perfect rating you provided. We are so glad you had a wonderful stay with us, and we hope to have you again soon for another memorable experience!