Dear Kara,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Serena Beach Hotel. We look forward to welcoming you back in the future for another serene and beautiful experience!

Dear Mazaher,Thank you for taking a moment to share your feed back.We are glad to hear that you enjoyed your stay. Please allow me to express my apologies regarding the cupboard door which needed some taping and rest assured that all will be in order next time you stay with us. It is our hope that you will give us the opportunity to better serve you in the near future

Dear Songhai,Thank you for sharing your feedback. We appreciate your perspective on the value of our meal packages. We strive to provide a balance between quality and pricing, and your input is valuable for continuous improvement. If there are specific aspects of the offerings that you feel could be enhanced or if you have any suggestions on how we can better align with your expectations, please feel free to share. We aim to ensure that our guests have a satisfying experience, and your insights contribute to that goal.

Dear Salimah,Thank you for taking a moment to share your feedback. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

Dear Kendra,Thank you for taking a moment to share your kind feedback. We are so happy to hear that you had a wonderful stay with us . We look forward to seeing you again soon

Dear Alberto, Thank you for taking time to share your feedback which is much appreaciated. We are happy to know that you enjoyed the Resorts ambiance and views. We are sorry that you didnt enjoy much the food at the main restaurant. we shall ensure to take correct measures to improve on that. We hope you will give us another opportunity to better our services. Looking forward to welcoming you in the not too distant future.

Dear Michael, Thank you for taking time to share your feedback which is much appreaciated. We are happy to know that you enjoyed the Resorts ambiance and beach restaurant food. We are sorry that about the noisy disco from the next door hotel. we shall ensure to talk to them to reduce their volume and improve on your experience next time.Looking forward to welcoming you in the not too distant future.

Dear Smantha,Greeting from Serena Beach Resort & Spa,Thank you for your feed back much apreciated.Hoping to welcoming you to the Resort in the not too distannt fuiture. Thank you

Dear Angela,Thank you for your feed back. we are happy to know that you had a nice stay with us. We look forward to seeing you again soon.

Dear Vikas,Thank you for taking a moment to share your experience. We are so glad to hear that you enjoyed your stay with us. We hope to host you again in the not too distant future.Thank you.

Dear Sir/Madam,Thank you for taking your time to share your experience during your recent stay. We are glad that you enjoyed the ambiance of the Resort however did not like the food options we offered. our chef is usually very flexible and would have customised something for you We have noted with concern on this area and will ensure to have more options next time you choose to stay with us. we hope you will give us another opportunity to better serve you in future.Thank you

Dear Jason,Thank you for taking a moment to rate us. We are happy that you enjoyed your stay. We look forward to seeing you again soon. Thank you.

Dear Dianah,Thank you for taking a moment to share your experience. We are so glad to hear that you enjoyed your stay with us. Thank you for apreciating our staff as well.We look forward to seeing you again soon.

Dear Peter,Thank you for taking time to share this great feed back. We are happy that you had an enjoyable stay with us. We hope to host you again in the not too distant future.Best Regards

Dear Dawood,Thank you for this great feedback. we are glad to hear that you enjoyed your stay with us.We look forward to seeing you again soon.

Samie,Thank you for taking a moment to share your experience we are glad to hear that you enjoyed your stay. We look forward to welcoming you soon to the Resort.Thank you - Priscilla

Dear Mwaya,Thank you for staying with us.Regards - Priscilla

Dear Diane,Thank you for your fantastic feedback.We are glad that you enjoyed your stay with us and we look forward to hosting you in the not too distant future.Kind Regards

Dear Dale,Thank you for your fantastic feedback.We are happy to note that Wilson and his staff took good care of you. Thank you for planning to visit us again soon, we will look forward to welcoming you back to the Resort.Kind Regards

Dear Michael,Thank you for your fantastic feed back really appreciated.We are glad that you enjoyed your stay with us. We will look forward to welcoming you back.Kind Regards,

Dear Akbarali,Thank you for staying with us.We look forward to welcoming you back soon.Kind Regards,Anastasia

Dear Amina,Thank you for the positive feedback.We are glad that you enjoyed your stay.Looking forward to welcoming you back soon.Kind Regards

Dear Mark,thank you for your great feedback. We are pleased to note that you thoroughly enjoyed your stay with us and the special mentions have been relayed to the staffs accordingly.We do look forward to welcoming you back in the not too distant future.Kind Regards

Dear Rachel,Thank you staying with us.We look forward to welcoming you again.Kind Regards

Dear Sabina,Thank you for staying with usWe look forward to welcoming you back to the Resort.Kind Regards

Dear Christian,Thank you so much for the great feedback, much appreciated.We are glad that you were extremely happy with your stay with us.We look forward to welcoming you back to the Resort.Kind Regards,Anastasia

Dear Rupin,Thank you for your positive feedback.We are glad that you enjoyed your stay with us. Your excellent feedback on Eric and David will be shared with them.Looking forward to welcoming you back soon

Dear Martin,Thank you for your positive feedback.We are glad that you enjoyed your stay with us.Looking forward to welcoming you back soon

Dear NdegwaThank you for your great feedback on excellent food and good facility. We have noted on the waiting staff and have taken measures to ensure no delays.We look forward to welcoming you back to the Resort.Kind Regards,

Dear Castro,Thank you for your feedback., much appreciated.The Resort is in the process of installing CCTV , we highly regret this incidence. Thank you again for the good feedback on the property, staff and service..We do hope to host you in the not too distant future.Kind Regards,

Thank you for feedback , We regret that we did not deliver our usual standard of service. it is our hope that you will give us another opportunity to better serve you in future.sincerely -Serena Beach Resort Team

Dear Karl,Thank you for your feedback. We note of the harassment at the beach and have addressed it accordingly. Will ensure that this does not happen again. The hotel has a little explorers club for children that takes care of them from 10am to 8pm. Apart from swimming the children have opportunities to feed the fish, treasure hunts, painting, sand games among others. Given another opportunity we will be able to engage them.Thank you for the opportunity to host you and we do loo forward to welcome you and the family back to the Resort in the not too distant future.Kind Regards,Anastasia

Dear Michael,Thank you for your great feedback.we are happy that you enjoyed your stay with us and will look forward to welcoming you back to the Resort.Kind RegardsAnastasia

Dear Dee Ann,thank you for your great feedback. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Resort.Kind Regards

Thank you very much, we look forward to welcoming you again in the not too distant future.

Thank you for the positive feedback. We look forward to hosting you in the not too distant future

Dear Jama Thanks for the rating. We are happy if you could share your experience and how you feel we can make it better. My email is alphaxad.chege@serenahotels.com WIth kind regards Alphaxad Chege General Manager

Dear Nahla We are pleased to learn that you had a great stay at the Resort and you enjoyed the food, service and the spa services. We look forward to hosting you again. Meanwhile we will share your feedback with our staff to keep them doing the great job they are doing. With kind regards Alphaxad Chege General Manager

Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future. Kind Regards, Kennedy.

Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future. Kind Regards, Kennedy.

Dear Fredrick, Thank you for choosing to stay with us and for taking your time to send your review. We look forward to welcoming you again in the not too distant future. Kind Regards, Anastasia

Thank You and looking forward to welcoming you again.

Thank You and looking forward to welcoming you again.

Thank You and looking forward to welcoming you again.

Dear Helen We are delighted to note that you had a great stay with us and enjoyed the scenery and ambiance. We are glad that the staff promptly attended the the issues in the room. We look forward to hosting you again soon. With Kind regards Aphaxad Chege

Thank You and looking forward to welcoming you again.

Dear Mr. Mohamed We sincerely apologize for the bad experiences at the hotel. We value all our guests and have taken steps to ensure the same do not re occur. We remain committed to always offer our guests services beyond their expectations. We hope you will give us another chance to correct this. With kind regards Alphaxad Chege General Manager

Dear Mr. Mohamed We regret the situation that was caused by a technical failure of one access points that took time to resolve. The same was however resolved Our sincere apologies. With kind regards Alphaxad Chege