"This was our third time staying at this location. The first two stays were very comfortable and the rooms were clean. During the third stay after checking in, our room smelled heavily of cigarettes, especially the bathroom. The pillows had hair on them underneath the pillow cases, and there was hair on the toilet seat and around the interior of the bowl. To my understanding the property interior is smoke free. The front desk also said they are smoke free and that there should not be any smoke smell. They moved us to another room one floor down. This room was fine and did not smell. It did however have a broken desk lamp that flickered nonstop just by being plugged in. It’s worth noting that about 5 rooms down the hall there was heavy cigarette smell, clearly coming from another guest room, and they also had a dog with them. The cleaning staff wasn’t thorough and did not air out a smoked in room. They are not strict on the no smoking inside rooms or pet policy. Most likely will look elsewhere moving forward, we want to stay at a hotel where we feel clean and know it’s well taken care of between each guest."
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