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"The view was great. Parking was great as well. Room was clean, bed was comfortable. They need an update on painting, a lot of chipped paint through out. You want to be careful where you are walking or will be bringing chicken poop up to the room with you. The restaurant was nice, great views and we had Paul most days and he was a hoot. The smell of pot was everywhere we went around the property couldn't really get away from it. Our room was right above where they rent the jet ski and was worse there. On cruise days the beach is pretty crowded. If you are using this place as base camp and pretty much just sleeping there it is a great price. Close to airport. Close to down town. Taxis are in and out all day, so if you didn't rent a car I think you would get a ride pretty easy. All in all enjoyed our stay here."

"The beach 5 stars,"

"Idk where to start.. but first they advertise being kid friendly and it's not. They have nothing for kids to do so if you don't rent a car do not bring your kids here.. they will be bored. The staff is rude, you'll run into one or two employees that are attentive but other then that they're all rude and have no sense of urgency. The front never answers the phone if there's an emergency. And if you walk to the front late at night the doors are wide open with no security and no one at the front desk. Cats everywhere and walking around where you're eating and they try to climb tables. The rooms are kind of old. And for stuff they sell it's super over priced. "

"My stay was great ,I would have given 5 stars except the cook didn't show up 1 morning , 1 of the waitress was kinda rude because I sent burnt food back , I was told I didn't have to pay for it because I sent it back and didn't want it anymore ,I was brought out a new plate , long story short I payed for it and the property just needs an good investor to open back up the game room, spa etc.... some updates ,But otherwise I wood stay again ."

"My husband and I loved Bolongo Bay! Perfect stay "

"Great food! Great service!"

"The restaurant where I had the fried snapper was the best best best. Staff was nice and things were easily to assess. "

"Everything here was excellent, including the staff, the facilities, the room, the view from the room, the food in the restaurants, the pool, the available water toys (kayak, hobbies, ) and the very attention to details that convey that sense of luxury (ie the shampoo, the towel, the soap, the amazing bedding, etc). They are trying to keep the sargassum away with a barrier and partially succeeding at keeping it under control. The beach is relatively small and facing east."

"My stay at this property was ultimately disappointing, especially considering the high price. While the grounds were well kept and clearly cared for, many other aspects of the experience fell short. Service The staff were consistently rather rude, which set a negative tone from the start. Interactions felt dismissive instead of welcoming. Food & Dining The food was mediocre at best, and the menu was extremely limited. Breakfast was only served 2 out of the 5 days that we were on property. This was frustrating and inconvenient. Facilities The pool clearly needed cleaning and updating. It didn’t feel inviting or well maintained a separate children’s area would be a great upgrade. Rooms & Property Condition The property itself shows its age. While the rooms have been somewhat updated, the overall feel is still dated and doesn’t match the price point. Value For what we received, the stay felt very expensive. The quality simply didn’t align with the cost. Positive Note The one standout was the well‑kept grounds, which were pleasant and nicely maintained. "