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Ulasan untuk Holiday Inn Express & Suites Montrose - Black Canyon Area, an IHG Hotel

2.5 out of 5

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 479 dari 1004 ulasan" "
Penilaian 8 - Bagus. 337 dari 1004 ulasan" "
Penilaian 6 - Cukup Baik. 116 dari 1004 ulasan" "
Penilaian 4 - Buruk. 44 dari 1004 ulasan" "
Penilaian 2 - Sangat Buruk. 28 dari 1004 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Jes

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The room smelled like smoke and didn’t seem worth the $250 a night:( it was close to the hospital for my procedure. The staff member Whitney was amazing!!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Alfonso

Good
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Brandy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Kevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cheerful and professional at all levels
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 13 Mei 2024
Dear Kevin, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Marcie Giles, GM

2/10 Sangat Buruk

Carmen

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 8 Mei 2024
Dear Carmen, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Marcie Giles, GM

10/10 Sangat Bagus

Ronda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was very friendly and the facility was clean. We loved the breakfast.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari GM pada tanggal 8 Mei 2024
Dear Ronda, Thank you for sharing your review and recommendation. We're pleased that our clean hotel, friendly staff, and ourtstanding breakfast buffet made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Marcie Giles, GM

10/10 Sangat Bagus

Reginald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024

2/10 Sangat Buruk

Kevin

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Amy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were very pleased with our stay. The hotel was nice and staff was very friendly and accommodating.
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 29 Apr 2024
Dear Amy, Glad to hear it! Thank you for taking time out of your busy day to let us know that you found our staff accommodating and enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Marcie Giles, GM

10/10 Sangat Bagus

Eugenie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 21 Apr 2024
Dear Eugenie, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and you found our hotel clean. We appreciate your compliments and humbly request a return visit. Best, Marcie Giles, GM

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front desk person that checked me in was very helpful and nice. Made a huge difference in what had been a very stressful day!
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 17 Apr 2024
Dear Julie, It is fantastic to know that our friendly and efficient service contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Marcie Giles, GM

10/10 Sangat Bagus

Geraldine

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A much safer place to stay
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 16 Apr 2024
Dear Geraldine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and felt safe with us. We appreciate your choosing Holiday Inn Express & Suites and hope to host you again. Best, Marcie Giles, GM

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Awesome
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 14 Apr 2024
Dear Laura, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Marcie Giles, GM

8/10 Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 15 Apr 2024
Dear Wendy, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Marcie Giles, GM

10/10 Sangat Bagus

Frances

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and pleasant stay
Menginap 2 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 14 Apr 2024
Dear Frances, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Marcie Giles, GM

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent place to stay for the week! Very clean and professional staff. Parking lot is a little bit odd and sort of small, but we were always able to park.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 1 Apr 2024
Dear David, Offering clean accommodations and professional service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Marcie Giles, GM

6/10 Cukup Baik

Kevin

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk staff was veery slow to greet and get checked in - more engaged with their personal conversations. Upon checking in, had issues and someone had already checked me in through the system, and then later had another guest at hotel assigned to my room that tried to enter while I was in the room. Very disappointing experience.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 27 Mar 2024
Dear Kevin, Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize for letting you down. Your feedback is important to us as it demonstrates how a simple mistake on our part can tarnish a guest’s opinion of our hotel. I will share your reflections with our team, and we hope you will consider a return trip in the future. Sincerely, Marcie Giles, GM

10/10 Sangat Bagus

david

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
very good
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari GM pada tanggal 16 Mar 2024
Dear david, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Marcie Giles, GM

10/10 Sangat Bagus

Shawn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 26 Feb 2024
Dear Shawn, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Marcie Giles GM

2/10 Sangat Buruk

Kathleen

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Dear Kathleen, I'm sorry that you felt compelled to rate us so poorly. We strive to provide every guest with an exceptional stay, but unfortunately, we have let you down. Thank you for being our valued guest, and we hope to serve you better on a return visit. Sincerely, Marcie Giles, GM

8/10 Bagus

Don Geriko

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Good hotel without breaking the bank
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 16 Feb 2024
Dear Don Geriko, Thank you for choosing our hotel and for taking the time to write a review! We are so glad you enjoyed our accommodations and excellent overall value. Our hotel aims to provide a great experience. We look forward to welcoming you back to our hotel in the future. Best, Marcie Giles, GM

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Jaime

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sweet Dreams
Had the best night sleep ever after enjoying the hot tub. Great hotel!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 13 Feb 2024
Dear Jaime, Wow, thank you for the kind review and recommendation! I’m thrilled you experienced the best night’s sleep after relaxing in our hot tub! Your feedback is encouraging, and I will surely share it with our associates, who work hard to provide comfortable accommodations. I appreciate you letting us know that you had a pleasant stay. We look forward to seeing you on a return trip. Best, Marcie Giles, GM

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Arrived at the Montrose airport, called the hotel, and was picked up within 15 minutes. Uber to a restaurant was $20+ one way, the hotel offered to drive me.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 13 Feb 2024
Dear John, We are happy to hear from you and value your kind review. It is encouraging to know your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Marcie Giles, GM

8/10 Bagus

Joseph

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Gary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Claudia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 9 Feb 2024
Dear Claudia, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Marcie Giles, GM

8/10 Bagus

Justin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari GM pada tanggal 8 Feb 2024
Dear Justin, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Marcie Giles, GM

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The staff were very helpful and friendly. I needed to do some remote work until after check-out time the following day and they were happy to accommodate my request. The free breakfast was good, lots of options and everything was hot and tasty. The room was spacious and clean.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 31 Jan 2024
Dear Robert, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Marcie Giles, GM

6/10 Cukup Baik

CHRISTOPHERTIMOTHY

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 21 Mar 2024
Dear CHRISTOPHERTIMOTHY, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Marcie Giles, GM

10/10 Sangat Bagus

Tasha

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wendy is a great example of a team player that makes this hotel work consistently.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
Dear Tasha, Thank you for taking the time to write such a wonderful review. Our team is always committed to ensuring that our guests have an exceptional experience, and we're delighted to hear that Wendy went above and beyond to make your stay memorable. We will definitely pass on your compliments to her and share your feedback with the rest of our team. We look forward to welcoming you back soon! Best, Marcie Giles, GM

8/10 Bagus

Lloyd

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

RICHARD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place, would stay again
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 21 Jan 2024
Dear RICHARD,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Marcie GilesGeneral Manager

10/10 Sangat Bagus

Tim

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 29 Jan 2024
Dear Tim, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Marcie Giles General Manager

10/10 Sangat Bagus

Kimberly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Delighted
Great room, comfortable bed and nice linens. Hot tub was very clean. Service was excellent.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 19 Jan 2024
Dear Kimberly, Your flattering review is music to our ears! Thank you so much for choosing Hotel Inn Express & Suites Montrose - Black Canyon Area and letting other travelers know what an exceptional stay you had. Hosting you was our pleasure, and we hope to welcome you back again soon. Best, Marcie Giles, GM

10/10 Sangat Bagus

Amy

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Maria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 16 Jan 2024
Dear Maria, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Marcie Giles, GM

10/10 Sangat Bagus

Manfred

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely stay. The breakfast was the best since we've been in the USA. Special thanks to Jamie for extra attention to detail and great service.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 11 Jan 2024
Dear Manfred, We are thrilled to hear that you had a first-rate experience at the Holiday Inn Express & Suites Montrose - Black Canyon Area. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Marcie Giles, GM

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 11 Jan 2024
Dear James, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Marcie Giles, GM

8/10 Bagus

Monica

Nice stay, kind of wished there was a fruit bowl for breakfast and more gluten free options.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM pada tanggal 9 Jan 2024
Dear Monica,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip.Best,Marcie GilesGeneral Manager

8/10 Bagus

Greg, Reno

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

traxcy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My only negative comment would be that when we checked in there was nobody at the desk, waited ( thinking she was taking a cigarette break) and then later we needed another key and she wan not at desk again. Other then that the room was great, bed was comfortable and your breakfast was one of the best breakfast I’ve had at a hotel:)))) the attendant was great, area was clean, fresh food and coffee. We will definitely be back:)
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 9 Jan 2024
Dear traxcy,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Sincerely,Marcie GilesGeneral Manager

10/10 Sangat Bagus

Mallie

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Diana

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 19 Jan 2024
Dear Diana, Thank you for the positive review. It was our pleasure to host you, and we hope to do so again soon. Best, Marcie Giles, GM

10/10 Sangat Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed here while visiting family. The staff were very polite and helpful. They have a very nice lobby/ sitting area. Hotel was quiet which was perfect for us. We enjoyed our stay and will plan to stay here again for our next visit.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 8 Feb 2024
Dear Angela, I can't tell you how much we value your review and recommendation of our Holiday Inn Express and Suites. Thank you for choosing our hotel while visiting Montrose and letting other guests know how much you enjoyed the property. Please find a reason to come back again soon! Best, Marcie Giles, GM

4/10 Buruk

Robert, Crested Butte

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Hair on the towels and in the shower.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 28 Des 2023
Dear Robert, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Marcie Giles, GM

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Albert

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
room smelled a bit smoky
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 24 Des 2023
Dear Albert,Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that an odor of smoke was detected. We hope this will become the first of many visits.Best,Marcie GilesGeneral Manager

6/10 Cukup Baik

Kennedy

Tidak Disukai: Staf & layanan
$200 Period Fee
The rooms are normally a great value for the price you pay, the staff are friendly for the most part, and the complimentary breakfast is really good. However, Upon checking out, we were told that we couldnt have final receipt because their system was down and then we got a surprise charge of $200.00. When we called to inquire about the fee, the receptionist on the phone told us it was a cleaning fee but couldnt tell us what the fee was for and that the manager would call us back to tell us what the fee was for. Before we heard back from the manager, I asked the receptionist what a typical reason/situation a customer gets charged a cleaning fee and she said that it is in cases where there is torn items or in one incident a guest punched a TV. The manager called me back and left a voice message to let us know that the $200 cleaning fee was charged because I got my period in the middle of the night and bled on the sheets and some towels. I would never imagine a bodily function would be penalized the same way as a person punching a TV. I will pay more money to not stay at this hotel again.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 30 Des 2023
Dear Kennedy,Thank you for staying with us. We appreciate your feedback and have been in contact with you regarding your stay.Sincerely,Marcie GilesGeneral Manager

6/10 Cukup Baik

Lee

Not much to say, cleanliness is what a person should expect
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari GM pada tanggal 16 Des 2023
Dear Lee,We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us.Sincerely,Marcie GilesGeneral Manager