Search Hotels Near Morro do Elefante, Rio de Janeiro

"Amazing location, rooms, staff, service."

"Let me start by saying the hotel is beautiful, I booked a Junior suite & it was stunning. Unfortunately, our experience at Nacional was disappointing. We arrived for a 5 night stay on Easter Sunday Apr 5th & on arrival the front desk told us we didn't have a reservation even though we'd fully prepaid for our room through Expedia. I showed them copies of the confirmation on the app, the printed email showing it was paid & the message the hotel sent us through the Expedia app the day before providing us with check-in details. After about 30 minutes they found our reservation but in their system it was for the 6th not 5th & they told me to contact Expedia, because it was an Expedia problem, not theirs. I contacted Expedia who confirmed we clearly had a reservation from the 5th-10th, but since it was Easter Sunday the hotel said the only way they can let us check in was if we paid for the night of the 5th & they'd sort it out the next day. So we paid & it turned out the hotel charged it to us as a cash advance instead of a credit card charge, the next day they cancelled the charge, but due to how they processed it we lost out on the exchange & were charged a cash advance fee, When I asked them to fix it they told me to take my issue up with Expedia & my bank. Unfortunately, it didn't get better, they treated us like 2nd class guests during our stay. Housekeeping decided to skip our room on day 1 even though we reminded them twice & we had to ask for towels daily. SO DISAPPOINTING"

"Hotel was ok, breakfast was average, staff don’t speak English and a bit unhelpful. Room is tiny. Best part of this hotel is location next to shopping centre. "

"Breakfast was great"

" This hotel had many wonderful reviews, which is why my boyfriend and I decided to stay here. Unfortunately, our experience was not what we expected. When we first entered the room, we immediately noticed several issues. The air conditioner was leaking water onto the floor, the restroom had no fan, and there were no small towels for bathing. The room itself was also very small. Another inconvenience was that there was no iron in the room—the iron and ironing board are located on the 10th floor, and you must request a special key from the front desk because your room key does not allow access. The shower also did not appear very clean. Housekeeping was another problem. We requested that our room be cleaned, but it was not cleaned for several days after the request. We also asked for additional towels and were told they would be placed in our room, but we never received them. During our trip I unfortunately missed my flight, so my boyfriend extended our stay. However, the extension was never updated in the hotel’s system. Our room key suddenly stopped working, and when I went to the front desk they said they had no record of us staying there. Even after showing receipts and booking confirmations, they couldn’t locate it. After about 45 minutes they finally fixed the issue and gave me a new key. Later that night, while I was alone in the room, I heard repeated knocking around 11 PM. When I asked who it was, there was no response. The knocking continued until after midnight."

"The Saionara is close to two metro stations and the main bus station. There are eateries and a market very close by. The hotel is very clean and the rooms are spacious. The shower is excellent. Breakfast is good with all the usual choices. For some reason I was not able to use the internet. I could log on but there was no service which made things a little difficult. "

"The owner is really nice and helpful. Bed was comfortable. I stayed in the private room and it is nice and spacious for 1 or 2 people. Train, stores and pharmacy are all nearby. Great place to stay during carnaval as it is away from all the party, so you can rest well for the next day. "

"Staff was great and attentive "

"Bem localizada. Poderiam colocar uma TV no quarto e uma mesinha. Os meninos da recepção são educados e simpáticos. Gostei sim e ficaria novamente hospedada nela. "