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Ulasan untuk Holiday Inn Express Hotel & Suites Muncie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Muncie, an IHG Hotel
4201 W Bethel Ave, Muncie, IN

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 205 dari 492 ulasan" "
Penilaian 8 - Bagus. 159 dari 492 ulasan" "
Penilaian 6 - Cukup Baik. 63 dari 492 ulasan" "
Penilaian 4 - Buruk. 34 dari 492 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 492 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Gloria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It has been snowing and parking lot was slippery
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was clean and friendly staff. Only negative was we didn't know pool was down for maintenance. But staff was nice and gave us some snacks, free of charge. Will stay again.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Jessica

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pool is closed for maintenance. Elevator is old and slow. Property overall is dated and not clean looking. The front desk person did the job, but thats about it. Disappointed after a long day.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Brooke

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The pool was closed and it wasn’t mentioned at all, when they knew we were checking in with child.
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Jason, Fishers

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Needs updated. You can tell this hotel is in a college town. Place is beat-up & rough around the edges… definitely showing its age. Also on busy mornings hot water was sketchy
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms are clean and chairs/bed comfortable. The staff are super friendly and helpful (front desk, housekeeping and breakfast staff). The hotel was completely full and parking was tight. We would stay there again.
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Kent

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
Just average. Not worth the price
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Alan

Nice staff & room.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Daniel, Clarksville

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great except one thing: it was winter time, and the air conditioning was on in the indoor pool area. It felt like 55 degrees, making it very cold, which is upsetting since this was one of the only pools in my last dozen hotel stays that was actually warm! Even with this, would definitely recommend, and will probably stay there again.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Koby

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Heather

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
First thing, smelled like Cannabis…got to our room and they gave us a room that was already occupied by a guest and we walked in on someone getting out of the shower! I was absolutely embarrassed for us both!! Shame on them! This should NEVER HAPPEN TO A GUEST!!
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Harold

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan November 2023

10/10 Sangat Bagus

Thomas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Penny

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very friendly and helpful.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

DAVID, Elkhart

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
The room was just dirty and the toilet leaked I told the staff the first night and it still leaked when we left. We only stayed two of the three nights. Probably will not use Expedia again. You can’t get ahold of any one.
Menginap 3 malam pada bulan Oktober 2023

6/10 Cukup Baik

Stacy

Disukai: Staf & layanan
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Keith

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Brandy

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Wonderful Stay
The front desk staff where kind, professional & helpful. The housekeeping staff does a wonderful job cleaning. The breakfast crew did a great job providing hot, fresh and tasty food. Along with keeping everything clean and tidy. Our bed was comfty, water pressure was wonderful, heard min. to no noise outside & plenty of places around to eat if needed. The only negative, the rooms and hotel could use a face lift. A few minor cosmetic touches are needed in the rooms. This did not effect our stay in any way.
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Eric

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
convenient
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Jacob

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Lonnie

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Enjoyable stay
Room was very clean, staff was extremely nice, polite and helpful, very enjoyable stay. Will definitely stay again.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023

4/10 Buruk

Dale

Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very close to Ball State
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

ARTHUR F

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overpriced for stay
The cost of the stay did not equate to the quality of what I received.
Menginap 2 malam pada bulan Juli 2023

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Do Not recommend
Most of front staff were not friendly. Very dated. The room and floor smelled really bad. Would not stay again.
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Jennifer

Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Theresa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The front desk person was fantastic. There was a mix up with our reservation and he fixed it immediately and gave us rewards points. The room was clean and the bed was super comfortable.
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Raina

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was fantastic
Menginap 2 malam pada bulan Juni 2023

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice hotel, everything is what you would expect. Friendly staff, clean, comfortable bed, breakfast met expectations. The elevator was out of service which was well communicated by the staff at check in. My only issue was the price. At the rates charged, I would expect better than average accommodations.
Menginap 1 malam pada bulan Mei 2023

4/10 Buruk

Edward

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Had to cut my stay short and neither the hotel or Expedia would permit me to cancel one night. Had to absorb the cost of that last night. Will never use Expedia again.
Menginap 4 malam pada bulan Mei 2023

10/10 Sangat Bagus

elmedina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice place to stay,Clean and friendly staff
Menginap 1 malam pada bulan Mei 2023

4/10 Buruk

Claudia

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The elevator was not working, no notice on the 3rd floor to advise guests. The overall look of the interior wasn't up to par to the name "holiday inn express". Pricing was increased drastically due to Ball State University graduation. The price did not match the feel nor the state of the hotel. Left feeling ripped off.
Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

Gina

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Accommodations are good for a night.
Menginap 1 malam pada bulan Mei 2023

10/10 Sangat Bagus

Julie

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Kelly

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was clean and front desk staff Felicia was nice. The breakfast was good but needed more to go fruit. Overall, I will stay here again when I return to drop my son off at Ball State. Mrs. Hayes
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Paula

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Paolo

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 14 malam pada bulan Februari 2023

10/10 Sangat Bagus

Ashley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Decent price for family. Swimming pool to entertain the kids. Friendly staff. Wide variety of quick breakfast options.
Menginap 1 malam pada bulan Februari 2023

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Staff was nice, hotel is not very clean but options are very limited in Muncie!
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Rose

Menginap 1 malam pada bulan Januari 2023

2/10 Sangat Buruk

Stephen

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
We didn’t stay at the property because they’d given our room away. We were forced to find a new hotel.
Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

kevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy check in, good breakfast.
Menginap 1 malam pada bulan Januari 2023

4/10 Buruk

Craig

Bepergian bersama keluarga
Pre-paid reservation for 2 queens. Arrived and they gave our room away and only had 1 king sofa for all 4 of us. We took it cause its all rhey had. No sheets, no comforter, no extra towels. Had to come back to desk to request. Hassle.

2/10 Sangat Buruk

Chris, Rockford

Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

ROBYN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was excellent!!!!

2/10 Sangat Buruk

Rebecca

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I was confirmed to stay until Dec 15, upon returning to the hotel on the evening of the 14th after working all day I found my room was booked with another customer. All my belongings were tossed in my suitcase and backpack. My work involves patient and physician personal information which was laying out in piles with a ton of research - this is most certainly a HIPAA violation for your staff to enter and have access to my patient information! I was not called and when I required why not call I was rudely told they tried. I have my phone on me 24/7 and I had no missed calls- It is not my fault nor my responsibility that your staff called the wrong number when the phone number listed was correct. I have tried numerous times to contact customer relations and have yet to be compensated for the intrusion and forcing me to have to stay at another hotel for my last night! (they did not charge me for the other hotel), When your staff tossed everything in my suitcase and backpack my computer mouse and also my ipad pencil were misplaced. They need to replace ASAP!!! It is nearing almost a month since my stay and I have no official agreement for my personal items to be replaced. I WANT a call back for the status of my complaint. I do not have the complaint confirm # with me but I am sure you can figure that out. Rebecca Burks 509-435-8317

8/10 Bagus

John

Menginap 1 malam pada bulan Desember 2022