Hotel Independent di Na Mouei

"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"Outside appearances can be deceptive, The Ngan Nga Bac Ha Hotel is welcoming and friendly. There is no lift, but staff carry your heavy luggage and walking a couple of flights of stairs is good for your health. Take time to sit outside and have a drink and watch the beauty of Vietnam unfold before you, chat to the friendly staff, they may struggle with some English, but super nice people. The manager is very helpful, assisting with problems that are not hotel related. Food was excellent."