6/10 Cukup Baik
Raymond Michael
Bepergian bersama teman
19 Des 2025
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Disappointing stay due to construction, room issues & poor service
Unfortunately, our stay at Sofitel Fiji fell well short of expectations.
There were significant construction works taking place directly next door, with no prior consultation, warning, or apology from the hotel. I strongly recommend requesting not to be placed near Block 1, as this is where the disruption was most severe. A previous Accor property in Australia offered perks as a compensation for the disruption.
My sister and I were reunited on this trip (she’s live in UK) and had requested to be placed in rooms near each other. While her room (329) was very nice, this request was not honoured and I was placed in Room 202, directly beside the construction site. This room had a strong mouldy smell and damp flooring, which we initially thought was from cleaning. However, when we returned later that evening, moisture had spread to the furniture, bed, and even our suitcases.
When I reported this, a maid came to mop the room and suggested it was due to our use of the air conditioning, despite the unit clearly displaying a fault warning and we had not been in all day. The following morning, I raised the issue again along with the construction noise and was moved only five doors down, still in Block 1 and still not near my sister.
The new room (207) had its own issue: the main room lighting popped and sparked, which I reported as a potential electrical safety hazard.
My sister arrived very early at 4am, yet staf
Raymond Michael
Menginap 5 malam pada bulan Desember 2025
