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Reviews of UMA Hotel and Residences

3.5 out of 5
UMA Hotel and Residences
Magsaysay Ave, Naga, Camarines Sur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 16 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Dianne Dee

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024
Response from -UMA Hotel & Residences on 27 May 2024
Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel, and the staffs are amazing, foods are delicious too. Reasonably priced. Beds are comfortable, rooms are clean, I'm a clean freak so I enjoyed my stay in this hotel. Hope they will maintain it well. Will go back for sure.
Stayed 1 night in May 2024
Response from UMA Hotel & Residences on 23 May 2024
Dear Jennifer,Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again. Thank you.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with my wife and I really enjoyed my stay here. I even booked another extra room for my mother-in-law. Beds are comfy, rooms are clean and smell good. The staff are great and there was one bell boy who didn’t accept a tip and he said it’s his job to be of service. I asked for another tube of shampoo because they come in small tube and I was given at once, no problem at all. Staff are great. There’s a manager there too (we supposed) who helped us secure another day booking even though they are already full. She was friendly and always all-smile! Will recommend this property to my families and friends. Great job Uma!
Stayed 1 night in Mar 2024
Response from UMA Hotel & Residences on 13 May 2024
Dear Mr. Kevin,Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

8/10 Good

Napoleon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a relatively new hotel. Staff are friendly, but are very limited in what they can do for guests. We asked to change 500 pesos for smaller 100 pesos to tip for our bell man and we were not granted this simple request. The reason: we only do this service for customers. I assumed that when we booked a room at the hotel that we were customers. Oh well, we ‘ll let that go. The shower amenities like shampoo and conditioner were in tiny tubes most appropriately suited one use only and by one person. We asked for more but were denied because it would exceed the daily allowance. Simply unsatisfactory. In our many years of travel and staying at various hotels, we have never been denied such basic services. Maybe, Uma Hotel is new and has to go through some growing pains to become better. But for now, I can’t fully recommend this hotel until it reviews its’ policies and become more responsive to its’ customers basic requests.
Stayed 1 night in May 2024
Response from UMA Hotel & Residences on 10 May 2024
Greetings from UMA Hotel & Residences!Thank you for taking the time to give your feedback. Please allow me to extend my sincerest apologies for the experience that you have encountered during your stay. Rest assured that we are taking the necessary steps to upgrade our facilities and improve quality service.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is the best!!! They are all friendly, respectful and accommodating. The property is very clean and the restaurant offers delicious food, buffet breakfast is also appetizing. Will stay here again the next time we go back to Naga City. Two-thumbs up to the people working here! Keep it up!
Stayed 5 nights in Mar 2024
Response from UMA Hotel & Residences on 5 May 2024
Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again. Thank you.

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and accommodating. Place is new and very clean. Comfy beds nice spacious room. Highly recommended.
Stayed 1 night in Feb 2024
Response from UMA Hotel & Residences on 27 Apr 2024
Dear Eloisa,Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

Czarina

Liked: Amenities, property conditions & facilities
We enjoyed our stay here! Highly recommended!
Stayed 1 night in Feb 2024
Response from UMA Hotel & Residences on 15 Apr 2024
Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

Stephen Junell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from -UMA Hotel & Residences on 1 Apr 2024
Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024
Response from UMA Hotel & Residences on 12 Apr 2024
Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again. Thank you.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from UMA Hotel & Residences on 20 Mar 2024
Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Hi quality facility
Stayed 4 nights in Feb 2024
Response from -UMA Hotel & Residences on 26 Feb 2024
Dear Mr. Gerald,Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern design. Staff were courteous and respectful. Facial tissue is not provided in the room unlike other hotels. The room is not sound proof from adjacent rooms as conversations can be overheard.
Stayed 5 nights in Feb 2024
Response from -UMA Hotel & Residences on 22 Feb 2024
Dear Mr. DavidGreetings from UMA Hotel & Residences!Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas where we can improve to give an outstanding guest experience. We apologize for our shortcomings you have experienced but rest assured that we will strive more to provide quality service.

10/10 Excellent

Jay Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from UMA Hotel & Residences on 20 Jan 2024
Dear Mr. Jay Vincent,Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In soft start up mode, not not fair to judge. Things to improve, but they will get there.
Stayed 1 night in Dec 2023
Response from UMA Hotel & Residences on 20 Jan 2024
Dear Valued Guest,Greetings from UMA Hotel & Residences! Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas where we can improve to give an outstanding guest experience. We apologize for our shortcomings you have experienced but rest assured that we will strive more to provide quality service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and value
The hotel was beautiful, the staff was extremely friendly, helpful, and accommodating. The room and bed were comfortable and the AC was perfect. We had the honor of visiting during their soft opening so it was understandable that there were a few kinks. The wifi in the room was great but not in the lobby during breakfast. The breakfast was not buffet since there weren’t enough guests but when the hotel fully opens, it will be. My family booked 2 rooms but they were on separate floors. Our key cards did not let us visit them which I understand is for security purposes but was not convenient as this was a family trip. The staff accommodated by giving us cards for their floor. On our second night, we were able to switch rooms so we were on the same floor. Overall, I would stay here again and highly recommend them as I can’t compliment the wonderful staff enough plus the hotel itself was exceptional.
Stayed 1 night in Nov 2023
Response from -UMA Hotel & Residences on 13 Dec 2023
Dear Valued Guest,Greetings from UMA Hotel & Residences!Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas where we can improve to give an outstanding guest experience. We apologize for our shortcomings you have experienced but rest assured that we will strive more to provide quality service.

10/10 Excellent

Scott

Travelled with partner
Liked: Amenities
Very clean and extremely helpful staff.
Stayed 1 night in Nov 2023
Response from -UMA Hotel & Residences on 13 Dec 2023
Dear Mr. Scott,Greetings from UMA Hotel & Residences!Our apologies for responding to your feedback late. We truly appreciate your positive review with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Nov 2023
Response from -UMA Hotel & Residences on 13 Dec 2023
Dear Valued Guest,Greetings from UMA Hotel & Residences!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.