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Ulasan untuk Duomo Hermes Relais

Duomo Hermes Relais
305 Via Duomo, Naples

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 73 dari 115 ulasan" "
Penilaian 8 - Bagus. 28 dari 115 ulasan" "
Penilaian 6 - Cukup Baik. 7 dari 115 ulasan" "
Penilaian 4 - Buruk. 5 dari 115 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 115 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Saki

Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Jean-Francois

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nous avons eu une chambre sur cour,calme,bien dormis.surpris par le calme.ca fait du bien.Indications pour entrer dans le logement ont été claires ,la personne nous accueillant a été facilement joignable et réactive.bien situé ,vers le centre et en même temps éloigné du bruit du centre.Je recommande.
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

s

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
perfect
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

?

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A staff is very helpful, kind. The room is perfect,stylish.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Gisella

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
La mejor experiencia
Excelente experiencia, muy buena atención! Los mejores anfitriones Lola y su hermano desde el primer minuto ayudándonos a resolver dudas! Realmente se pasaron, muy recomendado! Buena ubicación para moverse a todos los lugares interesantes de la ciudad.
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Kyu

4/10 Buruk

Annika

Disukai: Fasilitas
Tidak Disukai: Staf & layanan
Zimmer groß und einfach, aber kein Personal vor Ort, kein Zimmerservice, kein Frühstück. Lage sehr zentral, gleich bei der Metro und nettes Frühstückscafé gegenüber. Trotz Aufzug nicht barrierefrei.
Menginap 2 malam pada bulan Oktober 2022

6/10 Cukup Baik

Rod

Tidak Disukai: Staf & layanan
Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor. Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up. A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip
Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Naples
We were pleased with our accommodation. Close to the historic city, tube & train station and cafes.
Menginap 6 malam pada bulan September 2022

10/10 Sangat Bagus

Laurie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Emplacement parfait ,très propre ,je suis assez exigeante car nous avons l habitude des hôtels ⭐️,vraiment pas déçu .L accueil a été très chaleureux.
Menginap 3 malam pada bulan Mei 2022

10/10 Sangat Bagus

Ane

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.
Menginap 4 malam pada bulan April 2022

8/10 Bagus

ERIC

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Très bien situé
Menginap 5 malam pada bulan Oktober 2021

8/10 Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2021

8/10 Bagus

Jean jacques

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tres bon sejour
Tres bien accueillis à notre arrivee et bien conseillés sur les alentours.. Le studio etait tres bien situé près du Duomo et tres pratique
Menginap 3 malam pada bulan Februari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
- Location is great - Security is great - Front staff are not mindful of their volumes so, noises come into the room of videos playing etc. - Room is studio size so, quite small
Menginap 3 malam pada bulan Januari 2020

8/10 Bagus

Gustavo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Instalaciones 10. Cuesta encontrarlo.
Algo complicado encontrarlo, incluso al taxista le costó encontrarlo. El check in fue un caos. Pese haber confirmado antes de ir la reserva por email, al llegar intentaron cobrarnos más. Finalmente solo nos cobraron lo que debían, las tasas. Las instalaciones están fenomenal y el personal de mantenimiento un 10.
Menginap 4 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Etablissement dans un ancien palazzio, grande chambre, très bonne literie, calme ! la situation est idéale, proche de tous les quartiers à visiter et tout à pied !! Merci a Simone pour son accueil et ses petites attentions.
Menginap 3 malam pada bulan Oktober 2019

6/10 Cukup Baik

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Le personnel de la réception et son excellent travail.
Menginap 3 malam pada bulan Oktober 2019

4/10 Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Roland

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent séjour dans une ville inoubliable, Naples la sublime captivante...Location très bien située, proche du port, du centre historique néanmoins très calme et confortable. Excellente literie mini-bar produits d hygiène et boissons de courtoisie ( seul bémol : non renouvelée).
Menginap 5 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan September 2019

6/10 Cukup Baik

Jean

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Too Many Supplemental Fees - Stay at a Hotel
We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
très bien situé pour visiter Naples, personnel charmant et efficace. couchage excellent.
Menginap 6 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy buena ubicación, bonita habitación, personal muy amable.
Menginap 1 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Buena ubicación, buena atención del personal, muy limpio y ordenado
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Staff Hermes Inn Apartments Napoli pada tanggal 27 Agu 2019
Le agradecemos mucho por Su comentario de viaje. Su opiniòn es muy importante para nosotros. Un saludo cordial.

8/10 Bagus

sabah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Posizione ottima, staff super gentile e disponibile
Menginap 3 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I liked that it was quiet. Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.
Menginap 3 malam pada bulan Juli 2019

10/10 Sangat Bagus

Francis

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Excellent apartment in convenient location. Can be a little difficult liaising with reception.
Menginap 2 malam pada bulan Juli 2019

2/10 Sangat Buruk

Tai

Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Service is very bad. Expect to be yelled
Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.
Menginap 4 malam pada bulan Juni 2019
Tanggapan dari vito pada tanggal 28 Jun 2019
As you said, and as you can read on other reviewers, Hermes inn apartments Naples is in a great location, our staff is friendly and available for any request. We really don't understand why your opinion is so severe. When checking in the apartment was in order and clean, you probably left your luggage on the bed, maybe you didn't notice and you said the blanket was dirty. In any case, we have promptly changed the blanket. Our housekeeping manager, during his control work, I discovered that by breaking house rules and common sense, you used mattress nets as a coat hanger, you improperly opened a sofa bed and damaged it and moved several things from their own place Clearly, she asked you not to use the items in the room carelessly and without authorization and to pay for the damage caused. The most serious thing about your review is your hateful words about Naples, you should be ashamed and we prefer not to comment on racism. we suggest a more civil behavior when you travel and do not use words like "hate" for dirty sheets or to avoid paying damages.

10/10 Sangat Bagus

TAKAYUKI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic!
Very kind people, Good location - close to the historical center, and Renovated rooms (including new air-condition). The difficulty might be arriving at the late time when no one is on duty, so it’s important to communicate with staff beforehand about your arrival time. But, kind staff sent you e-mails for the confirmation, so it would not be a big issue. Even though it would be located in a convenient place, the access from the airport would be not very good (though this can be said for other hotels), so I suggest to use taxi to get there. If you pre-order the taxi to the hotel (round trip from airport to the hotel and from the hotel to the airport), it would be EUR50 according to the website. If you take a taxi by negotiating with the driver in person, it would be a painstaking. As the staff in hotel is very trustable and kind, I strongly recommend to communicate with them about the access in advance. The price would be relatively cheap and the room is very clean, so I strongly recommend to stay here.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 1 Jul 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards The staff of Hermes In Apartments

8/10 Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
A brief stay in Napoli
Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari The staff pada tanggal 1 Jul 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 Sangat Bagus

Jeremy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2019

8/10 Bagus

stefan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice experience
Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Staff Hermes Inn Apartments Napoli pada tanggal 23 Jun 2019
Dear Stefan, all of us really thank you for your travel review. Our kindest regards.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Staff Hermes Inn Apartments Napoli pada tanggal 20 Jun 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 Sangat Bagus

Sergio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juni 2019
Tanggapan dari Lo staff di Hermes In Apartments pada tanggal 17 Jun 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

8/10 Bagus

Cristian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good but could be better !
The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 12 Jun 2019
Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 8 Jun 2019
Dear Guest, Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 Sangat Bagus

Davide

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Very nice hotel in a good location. Room was cleaned. Highly recommend it
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 7 Jun 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

10/10 Sangat Bagus

Elisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Mei 2019
Tanggapan dari Lo staff di Hermes In Apartments pada tanggal 9 Jun 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful Staff, Clean, Modern Unit
Hermes Inn’s wonderful, friendly staff, Simone, greeted us upon arrival at this modern, clean apartment hotel. He helped w/ luggage and was fast & efficient checking us in, making sure we are well informed about policies. Simone was very helpful with navigating the city, arranging for taxi/transport, and exceptionally cheerful and kind. The unit we stayed in was very roomy, exceptionally clean, temperature regulated according to personal choice with efficient split systems in every room, nice windows for letting in light. Safe, gated, convenient to walk to food, waterfront, city, and shops. I enjoyed my one night stay at Hermès Inn. I would stay again, for more days. The best part is if you’re traveling in a group or family, you can escape them. It was wonderful to shut the door on my grouchy travel companions and not hear or see them at all because they have their own wing on the other side of the unit with a private bathroom. My king bed was comfortable & zen. Very grateful for a night of cozy peace and privacy at Hermès. Improvements/feedback: -The city construction taking place outside the master bedroom was rather loud/annoying. -Make a free, later check out time for guests. 10:30 is really bad. Especially since construction noise is a nuisance. -Toilet in the 2nd bathroom needs a seat cover. -Toilet paper holders should be installed near each toilet, currently no holders, no place to put a roll, except on floor or bidet, which is unpleasant.
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 22 Mei 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan April 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 24 Apr 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari The staff of Hermes In Apartments pada tanggal 24 Apr 2019
We are pleased that your experience has been positive and we hope to be able to welcome you again.

10/10 Sangat Bagus

Kazakov

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Maret 2019
Tanggapan dari Staff di Hermes Inn Apartmets pada tanggal 14 Mar 2019
Уважаемый гость,   Спасибо за желание поделиться с нами и сообществом положительными впечатлениями о том, что прошлое оставило вас. Сотрудники Hermes Inn Apartments

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Januari 2019
Tanggapan dari Lo staff di Hermes In Apartments pada tanggal 24 Jan 2019
Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Situato in un condominio molto elegante nei pressi di piazza Amore. Posizione molto comoda per lo shopping e per raggiungere a piedi i principali punti di interesse della città. Viene offerto il comodo servizio di deposito bagagli nel giorno del check out del quale abbiamo usufruito con piacere. Molto consigliato!
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari Lo staff di Hermes In Apartments pada tanggal 24 Jan 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ottima esperienza, sotto tutti i punti di vista (accoglienza, disponibilità, comodità).
Menginap 4 malam pada bulan Desember 2018
Tanggapan dari Lo staff di Hermes In Apartments pada tanggal 24 Jan 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

10/10 Sangat Bagus

Andrea

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing Hotel
Amazing from the moment we checked in up until Our check out. The room is very spacious and very clean. Conveniently located to access the port and nearby downtown district.
Menginap 3 malam pada bulan November 2018
Tanggapan dari Lo staff di Hermes In Apartments pada tanggal 22 Jan 2019
Dear Guest,   Thank you for your comment on your experience at our facility. We hope to welcome you again. Kind regards