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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property
Travelers start their day with a generous buffet breakfast before catching up on work or relaxing beside the welcoming indoor pool at this Nashville hotel

Choose dates to view prices

Located in the business district, Embassy Suites by Hilton Nashville South Cool Springs offers practicality and comfort. Guests enjoy daily breakfast buffets, evening manager's receptions, an indoor pool, and an on-site cafe. Laundry services and luggage storage add convenience.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.969.574
Rp2.319.173 total
includes taxes & fees
7 Jan - 8 Jan

Room options

Available filters for rooms
Showing 45 of 45 rooms

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | 1 bedroom, premium bedding, in-room safe, desk

Presidential Suite, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.0 out of 10
Wonderful
(84 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Mobility Accessible One Bedroom King Suite with Tub

  • Sleeps 4

View all photos for Hearing Accessible Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Hearing Accessible Premium King Suite

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom King Suite with Roll in Shower

1 bedroom, premium bedding, in-room safe, desk

Mobility Accessible One Bedroom King Suite with Roll in Shower

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

1 bedroom, premium bedding, in-room safe, desk

Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

  • Sleeps 6

Mobility Accessible One Bedroom Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible Premium Two Double Suite with Roll in Shower

  • Sleeps 6

View all photos for Hearing Accessible King Suite

1 bedroom, premium bedding, in-room safe, desk

Hearing Accessible King Suite

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

Minibar

Premium Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite Two Double and One Sofa Bed Corner

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 55 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(81 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Two Room Corner Premium Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Premium Two Double Suite

  • Sleeps 6

Two Room Pure Wellness Corner Two Double Suite

  • Sleeps 6

View all photos for Two Room Pure Wellness Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Pure Wellness Two Double Suite

  • Sleeps 6

Two Room Pure Wellness King Suite

  • Sleeps 4

View all photos for Two Room Corner King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner King Suite

  • Sleeps 4

View all photos for Two Room Corner Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Two Double Suite

  • Sleeps 6

View all photos for Two Room Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Premium King Suite

  • Sleeps 4

View all photos for Two Room Premium Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Premium Two Double Suite

  • Sleeps 6

View all photos for Two Room Presidential Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Presidential Suite

  • Sleeps 2

Two Room Two Double Suite

  • Sleeps 6

View all photos for Two Room Corner Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Premium King Suite

  • Sleeps 4

Three-Room Hospitality Suite With 1 King Bed-Non-Smoking

  • Sleeps 4

View all photos for 2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

1 bedroom, premium bedding, in-room safe, desk

2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

  • Sleeps 4

View all photos for Two-Room Premium King Suite-Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

2 Queens Beds 2 Room Premium Suite

  • Sleeps 4

2 Room Corner Premium Suite With 2 Queen Beds-Non Smoking

  • Sleeps 4

View all photos for 2 Qn 2 Rm Premium Ste Mobility Access Ri Shwr

1 bedroom, premium bedding, in-room safe, desk

2 Qn 2 Rm Premium Ste Mobility Access Ri Shwr

  • Sleeps 4

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Exterior

Candlewood Suites Nashville - Franklin by IHG

Franklin
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
8.8 out of 10, Excellent, 524 reviews
The price is Rp1.451.160
Rp1.708.740 total
includes taxes & fees
3 Jan - 4 Jan
Candlewood Suites Nashville - Franklin by IHG
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About the area

Map
820 Crescent Centre Dr, Franklin, TN, 37067

What's nearby

  • CoolSprings Galleria - 1 min drive - 1.4 km
  • Aspen Grove Park - 1 min drive - 1.4 km
  • Music City Center - 17 min drive - 32.4 km
  • Vanderbilt University - 17 min drive - 31.0 km
  • Broadway - 18 min drive - 32.4 km

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Chuy's - ‬3 min drive
  • ‪Jason's Deli - ‬3 min drive
  • ‪Panda Express - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Hotel near CoolSprings Galleria
Take advantage of a free breakfast buffet, a corner/local shop and a free daily manager's reception at Embassy Suites by Hilton Franklin Cool Springs. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool, along with sunloungers
  • Self-parking (surcharge), an electric car charging station and express check-out
  • Express check-in, a computer station and a gift shop
  • A lift, a TV in reception and a ballroom
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 250 rooms have comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, sofa beds and free cots/infant beds
  • Bathrooms with designer toiletries and baths or showers
  • 37-inch HDTVs with premium channels
  • Separate sitting areas, recycling and fridges

Similar properties

Lobby
Hyatt House Nashville/Franklin/Cool Springs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
9.4 out of 10, Exceptional, 1,003 reviews
The price is Rp1.901.520
Rp2.239.039 total
includes taxes & fees
7 Jan - 8 Jan
Hyatt House Nashville/Franklin/Cool Springs

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 13 December 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75, per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Secured self-parking fee: USD 12 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

Does Embassy Suites by Hilton Franklin Cool Springs have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of 1 Jan 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on 7 Jan 2026 start from Rp1.969.574, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Embassy Suites by Hilton Franklin Cool Springs pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a deposit of USD 75.00 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Embassy Suites by Hilton Franklin Cool Springs?

Self-parking is available for USD 12 per day.

What time is check-in at Embassy Suites by Hilton Franklin Cool Springs?

Check-in begins at 4 PM.

What time is check-out at Embassy Suites by Hilton Franklin Cool Springs?

Checkout is at 11 AM. Late checkout is available for USD 50.00 (subject to availability).

Where is Embassy Suites by Hilton Franklin Cool Springs located?

Situated in the business district, this hotel is within 3 miles (5 km) of Aspen Grove Park, CoolSprings Galleria and Saint Thomas Medical Partners. Iasis Health Care is 2.8 mi (4.5 km) away.

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Reviews

Embassy Suites by Hilton Franklin Cool Springs Reviews

8.2

Very good

8.2

Cleanliness

10

Location

8.8

Staff & service

8.2

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 542 out of 1008 reviews
Rating 8 - Good. 203 out of 1008 reviews
Rating 6 - Okay. 113 out of 1008 reviews
Rating 4 - Poor. 84 out of 1008 reviews
Rating 2 - Terrible. 66 out of 1008 reviews

Reviews

8/10 Good

Nick

The room was great!! It was very clean!! We were a little caught off guard by the construction,
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Shawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2025

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in Aug 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a little put off with the construction going on. They started first thing in the morning. Was an inconvenience with sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Leidierys

The room was nice, recently renovated. Staff members were very polite and friendly. Shou
Stayed 2 nights in Nov 2025

10/10 Excellent

Betty

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near mall and restaurants
Stayed 1 night in Oct 2025

2/10 Terrible

Edward

Disliked: Amenities, property conditions & facilities
The staff was excellent. The issues were that the room did not seem to be up to the Hilton quality that I expect. The bedroom 2nd bed was against the wall so there was only one way to get into bed. There was no working exhaust fan in the bathroom. The water pressure was not great. Also, at the open bar there was only one bartender resulting in long waits to get a drink.
Stayed 1 night in Dec 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Jul 2025

6/10 Okay

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
Poor selection at the Managers reception and Hilton limits you to two drinks now. The hotel is undergoing major renovations and we were not told this until we received our check in notice the day of! The breakfast has been cut back to basic breakfast. I blame this hotel for that there is plenty of room to continue the big breakfast Embassy was known for in the past. Embassy is not a deal anymore the prices have gone through the roof but the quality has fallen drastically.
Stayed 1 night in Dec 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was amazing!
Stayed 1 night in Jul 2025

8/10 Good

Adriane

Liked: Cleanliness, amenities
Old decor. They are in the middle of a remodel.
Stayed 1 night in Nov 2025

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the accommodations were nice. It did seem somewhat greedy to be charged a $12 parking fee in a large suburban parking lot.
Stayed 1 night in Oct 2025

10/10 Excellent

Janine R Lid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast area and quiet room.
Stayed 1 night in Jun 2025

2/10 Terrible

Lindsay

Disliked: Cleanliness, property conditions & facilities
The hotel was old. The shower curtain wasnt long enough to not create a pool on the floor, beds were hard and uncomfortable, room wasnt very clean, microwave was gross, silverwear at breakfast was dirty, breakfast was mediocre at best, internest was crap, lots of construction noise due to them remodeling, very few workers spoke English making it hard to ask questions, pillows could hardly be considered pillows and thats to just name a few things. Its not wonder they give you free alcohol. They want you to forget all the issues.
Stayed 2 nights in Nov 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downer was the renovation that was taking place. There was a lot of noise during the day time. Other than that the room we had was quiet during the night, clean and comfortable, andbreakfast was very good.
Stayed 1 night in Oct 2025

6/10 Okay

Hui Chen

Disliked: Amenities
The hot water was not hot at all. There’s hair on the bathroom floor. Also, the pillows were like half size of regular pillows. We booked a suite. There were two TVs but only with one remote. Most likely we will not stay here if we come back to Franklin next time.
Stayed 1 night in Nov 2025

8/10 Good

Bradley

Liked: Cleanliness, amenities
Great location and very accessible from I-65.
Stayed 2 nights in Jul 2025

8/10 Good

Callie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Staff was friendly. Breakfast was ok
Stayed 1 night in Aug 2025

6/10 Okay

robert

Liked: Amenities
Disliked: Property conditions & facilities
They were remodeling, it was loud. We were with out water for a while
Stayed 2 nights in Oct 2025

2/10 Terrible

Crissy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses were uncomfortable and worn out. The room smelt like mildew. The free breakfast was cold by the time I got to sit down to eat.
Stayed 1 night in Nov 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, room comfort
Room was clean, however construction played a huge roll.
Stayed 4 nights in Sep 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Dirty, smelly and unsafe.
Stayed 2 nights in Oct 2025

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2025