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Ulasan untuk Franklin Marriott Cool Springs

3.5 out of 5
Franklin Marriott Cool Springs
700 Cool Springs Blvd, Franklin, TN

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 232 dari 411 ulasan" "
Penilaian 8 - Bagus. 97 dari 411 ulasan" "
Penilaian 6 - Cukup Baik. 49 dari 411 ulasan" "
Penilaian 4 - Buruk. 21 dari 411 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 411 ulasan" "

9,2/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Shalahn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Matthew Lahiff pada tanggal 13 Mei 2024
Thanks for the great rating!

10/10 Sangat Bagus

Alisa, Murfreesboro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would stay again, pricey though, even after military, senior or corporate discounts.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Matthew Lahiff pada tanggal 15 Apr 2024
Thank you for the comments Alisa. We are happy to see that you had a great stay.

6/10 Cukup Baik

Veronica

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Matthew Lahiff pada tanggal 8 Apr 2024
Thank you for taking the time to review our hotel. We sure would like to know how we could earn 5 stars. Feel free to reach out to us to let us know.

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Matthew Lahiff pada tanggal 1 Apr 2024
Thank you for your comments on your recent stay. We are happy to know that you had excellent interactions with our team members.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Matthew Lahiff pada tanggal 12 Mar 2024
It is great to see you enjoyed your time with us. We hope to see you on future visits to the area.

10/10 Sangat Bagus

Cristina, Santa Barbara

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk staff went above and beyond. Great customer service.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Matthew Lahiff pada tanggal 22 Feb 2024
Thank you for recognizing our front desk team. We are fortunate to have such great customer representatives.

6/10 Cukup Baik

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location Not enough amenities for the money such internet, breakfast
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Matthew Lahiff pada tanggal 22 Feb 2024
Thank you for the feedback Charles. We would love for you to sign up for a Marriott Bonvoy Rewards at no cost to you. One of the great perks is free internet. We hope to have the chance to sign you up next time.

10/10 Sangat Bagus

Blake

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Matthew Lahiff pada tanggal 16 Feb 2024
It looks like you had a great stay Blake. We hope to see you again should your travels bring you back to our area.

10/10 Sangat Bagus

DAVID

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Matthew Lahiff pada tanggal 22 Feb 2024
Thank you for letting us know you had a great stay. We truly appreciate the feedback.

8/10 Bagus

Paul

Ok.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Matthew Lahiff pada tanggal 22 Jan 2024
Thanks for taking the time to rate your stay. We are glad you had a good one.

10/10 Sangat Bagus

charlotte

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Matthew Lahiff pada tanggal 22 Jan 2024
Thank you Charlotte. We are happy to see you enjoyed your stay.

10/10 Sangat Bagus

Paul, Risgecrest

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Matthew Lahiff pada tanggal 22 Jan 2024
Thanks for the 5 star review! We appreciate it.

6/10 Cukup Baik

Yoonsang

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
아쉬운 점 한가지
물을 제공하지 않아 불편
Menginap 2 malam pada bulan November 2023
Tanggapan dari Matthew Lahiff pada tanggal 20 Nov 2023
Thank you for your comments. We will look into this for future stays,

10/10 Sangat Bagus

Shahed

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place. The restaurant is fine. Staff are friendly.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Matthew Lahiff pada tanggal 2 Nov 2023
We are very happy to see that you had a great stay. We hope to see you again for future visits to the area.

10/10 Sangat Bagus

Bahareh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Brittany pada tanggal 20 Okt 2023
Thank you for your review! We are happy to hear your stay was great. We hope you come back to see us next time you are in town.

6/10 Cukup Baik

Cheryl

Disukai: Staf & layanan
It was okay but Marriott can do better
Room gets warm even when air is turned down low. It was clean but could use some updating. You can hear people pretty easily and doors slamming shut.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Matthew Lahiff pada tanggal 17 Okt 2023
Thank you for the constructive comments. We will definitely review these to see how we can continue to improve.

2/10 Sangat Buruk

Cynthia

Menginap 4 malam pada bulan September 2023
Tanggapan dari Matthew Lahiff pada tanggal 29 Sep 2023
We are sorry to see that your stay was not great. If you would contact the hotel directly and give us more detail we would appreciate it. We will definitely use your information to improve.

8/10 Bagus

Dung, Macungie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel. I wish it includes breakfast
Menginap 3 malam pada bulan September 2023
Tanggapan dari Matthew Lahiff pada tanggal 26 Sep 2023
We are happy to see that you enjoyed the hotel. I am sorry that breakfast is not included. We do offer a package that includes breakfast at a discounted price. The next time you stay, hopefully that will be a great option for you.

10/10 Sangat Bagus

crdk

Menginap 3 malam pada bulan September 2023
Tanggapan dari Matthew Lahiff pada tanggal 17 Okt 2023
Thank you for taking the time to give us a great rating. We appreciate it and we are happy to see you had a great stay.

6/10 Cukup Baik

Jimmy

Disukai: Kebersihan, kenyamanan kamar
Not Excellent, but Good.
The stay is what I would say was "Good". The issues are that, the toilet flapper valve needed replacing. It kept filling up after leaking. Which, we would press the flapper down to stop it from leaking. We had to do this three times. We didn't bother with it, when leaving hoping the maid service would notice it, and report it to maintenance. We didn't know if the breakfast was free or there was a charge, therefore, we didn't partake in it. You should put it somewhere more noticeable if it was free or not. Overall, the room was very clean. And the bar was an excellent. It was not excellent, but "Good"
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Matthew Lahiff pada tanggal 21 Agu 2023
Thank you for letting us know about the issue you encountered with your bathroom. We will definitely look into it. We are pleased to know you enjoyed the rest of your stay.

8/10 Bagus

Lisa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay!
The room was amazing. Shower and room comfort great. Pillows were little flattened when used not firm enough for my comfort. Would have loved to have microwave to reheat food. Safety is big to me and I felt very safe.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Matthew Lahiff pada tanggal 2 Agu 2023
We are very happy to know that you had a great and safe stay. We truly appreciate you taking the time to share your experience with others.

10/10 Sangat Bagus

Melody

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful!
Tanggapan dari Matthew Lahiff pada tanggal 31 Jul 2023
MelodyWe are so glad to hear that you had a great stay! We appreciate you taking the time to let us know. Hopefully we will see you in the future.

2/10 Sangat Buruk

Scott

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Matthew Lahiff pada tanggal 21 Agu 2023
We are sorry to see you did not have a great stay. If you would like to share more detail, please reach out to the hotel directly. We would like to hear from you.

6/10 Cukup Baik

Crystal

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Staff was friendly just due to technical issues check in was lengthy
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Matthew Lahiff pada tanggal 31 Jul 2023
We do want to extend our apologies for the technical issues we experienced during your arrival period. We are happy to hear that our staff was friendly throughout.

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Matthew Lahiff pada tanggal 17 Agu 2023
Thank you for taking the time to give us such a great rating! We truly appreciate it.

10/10 Sangat Bagus

Tania

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I would stay again
Comfortable, clean hotel with friendly staff.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Matthew Lahiff pada tanggal 20 Jul 2023
TaniaThank you for the 10 out of 10 rating and we would definitely love to have you stay with us again.

10/10 Sangat Bagus

Brittany

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wonderful hotel. Very close to shopping and restaurants!
Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Matthew Lahiff pada tanggal 20 Jul 2023
BrittanyWe appreciate the time you took to give us a great rating!

10/10 Sangat Bagus

Coronda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was good. I just didn't like the fact that we had to pay for breakfast (it was good) after paying that much for the room. My fault for assuming
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Matthew Lahiff pada tanggal 22 Jun 2023
We are glad you enjoyed your stay with us.

6/10 Cukup Baik

Morgan

Traveler bisnis
Disukai: Kebersihan
Clean property, but the staff was not very attentive or friendly. The room was fine, but half the outlets did not work, the toilet was extremely loud when flushed, and there was a constant ticking noise in the bathroom that became very annoying. Expected more at this property. 3/5
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Matthew Lahiff pada tanggal 5 Jun 2023
Thank you for your constructive comments. While it is disappointing to know that your stay was not perfect, it is helpful for us so we can continue to improve on our services and product. We hope that you will try us again in the future.

6/10 Cukup Baik

Ben

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice
Menginap 2 malam pada bulan April 2023
Tanggapan dari Matthew Lahiff pada tanggal 4 Mei 2023
BenThank you for the comments. We hope yo make your next stay excellent!

10/10 Sangat Bagus

Cathy

Traveler bisnis
Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Matthew Lahiff pada tanggal 29 Mar 2023
CathyThank you for the 10! We appreciate that and we are very happy you had a great stay at the Franklin Marriott Cool Springs.

10/10 Sangat Bagus

Terrica L

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spacious room
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Matthew Lahiff pada tanggal 27 Mar 2023
It looks like you had a great stay Terrica. Thank you for the score and we hope to see you again.

6/10 Cukup Baik

Arceli

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
clean and beds were good.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Matthew Lahiff pada tanggal 22 Mar 2023
Thank you for the comments. We love to hear you enjoyed the Marriott Bed.

4/10 Buruk

Corey D

Menginap 3 malam pada bulan Januari 2023

10/10 Sangat Bagus

tamara

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Our friends picked this hotel because they have good luck with Merriotts.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Matthew Lahiff pada tanggal 20 Nov 2023
Thank you for the great rating. We are glad you enjoyed your stay.

10/10 Sangat Bagus

Pamela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Matthew Lahiff pada tanggal 12 Des 2022
PamelaWe are so glad you enjoyed your stay with us. We truly appreciate you rating us 10 out of 10! We hope to see you in the future.

10/10 Sangat Bagus

Debbie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2022

4/10 Buruk

Reese

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
not good
there was no hot water in shower and the water pressure was aweful
Menginap 2 malam pada bulan September 2022
Tanggapan dari Brandon Pulici- Front Office Manager pada tanggal 29 Sep 2022
Thank you for your comments. Can you please provide the room number you stayed in with us? We want to ensure that room does have hot water for future guests and your next stay with us.

10/10 Sangat Bagus

Raymond

Menginap 2 malam pada bulan September 2022

2/10 Sangat Buruk

Hawbash

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed one night at this property,the pipes in the room were making a lot of noise and we called front desk,they said we will send someone to look at it but it got to 10 pm no one showed up then we went to sleep,also the sink was clogged and water was not going down,when I checked out the manager there could careless and don’t even care what experience we had,DONT GO TO THIS HOTEL, you are wasting money,will never ever go back to any Marriot just because the staff was so rude
Menginap 1 malam pada bulan September 2022
Tanggapan dari Matthew Lahiff pada tanggal 6 Sep 2022
Dear Hawbash, We are very disappointed to hear that you did not have an enjoyable stay. The experience you encountered is certainly not the norm for our hotel. We will definitely use your comments to better our service for future guests.

10/10 Sangat Bagus

Chuck

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Matthew Lahiff pada tanggal 6 Sep 2022
Chuck, thank you for the perfect 10! We are happy to see you had a great stay.

10/10 Sangat Bagus

Christopher

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Friendly check in staff. Very clean and safe hotel.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Matthew Lahiff pada tanggal 1 Agu 2022
Thank you for the excellent rating and the great comments about our team at the Franklin Marriott Cool Springs. We appreciate it.

8/10 Bagus

Danielle

Disukai: Kebersihan
Menginap 2 malam pada bulan Juli 2022

10/10 Sangat Bagus

GRACE

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a beautiful hotel.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Matthew Lahiff pada tanggal 27 Jun 2022
Grace We are happy you enjoyed the hotel. We look forward to seeing you for future visits to the area.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Some portions of the room were a little worn. The carpet transition was frayed and looked awful. The standing lamp did not work.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Matthew Lahiff pada tanggal 27 Jun 2022
Thank you for bringing these items to our attention. It looks like you enjoyed the rest of your stay. We appreciate the 10 out of 10 rating.

6/10 Cukup Baik

Mike

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I was very disappointed that the thermostat controlled only the fan. Nashville was experiencing record heat and the room never got below 72, and that was at 3AM. VERY uncomfrtable
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Matthew Lahiff pada tanggal 20 Jun 2022
Mike I am sorry that there were issues with the AC in your room during your stay. We have looked into the problem and have made the necessary fix for future guests. We hope that you will give us another try.

8/10 Bagus

Angie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good choice
Nothing fancy, but a solid hotel @ a fair price for the area, in a good location
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Matthew Lahiff pada tanggal 20 Jun 2022
Angie, Thank you for the review. We are happy you had a good stay with us.

8/10 Bagus

Paige

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2022
Tanggapan dari Brandon pada tanggal 30 Apr 2022
Thank you for staying with us Paige! We hope to see you again in the future.

10/10 Sangat Bagus

Mark

Menginap 2 malam pada bulan April 2022

10/10 Sangat Bagus

Stacey, Knoxville

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2022