6/10 Cukup Baik
Marina
Bepergian bersama keluarga
25 Okt 2025
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
As a former hotel manager, I found the team genuinely kind. Yasmin in breakfast was superb—attentive and upbeat during the morning rush.
Our room faced the tracks; trains were audible at night. Light sleepers should request the opposite side. The hotel should improve window seals, add sound-dampening drapes, or provide white-noise machines.
Breakfast: fabric seats are heavily soiled. Replace with wipeable chairs/benches and expand fruit beyond bananas and oranges (apples, berries, seasonal choices).
Sustainability: the volume of disposables at breakfast creates waste and costs. Reusable plates/cups/flatware would cut trash and, after a modest buy-in, lower annual spend through warewashing and reduced reordering.
Housekeeping fell short. The carpet felt sticky (hard flooring like LVT would be more hygienic), and one sheet was torn. It’s inconsistent to promote “germ killer” in the lobby while guest-room carpets feel unclean.
Bottom line: warm staff and convenient location, but targeted fixes—noise mitigation, cleaner/replaceable breakfast seating, broader fruit options, reusable serviceware, hard floors, and stricter linen QC—would quickly elevate the stay.
Marina
Menginap 5 malam pada bulan Oktober 2025