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Ulasan untuk Home2Suites by Hilton Nashville Franklin Cool Springs

3 out of 5
Home2Suites by Hilton Nashville Franklin Cool Springs
107 International Drive, Franklin, TN

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 423 dari 638 ulasan" "
Penilaian 8 - Bagus. 122 dari 638 ulasan" "
Penilaian 6 - Cukup Baik. 41 dari 638 ulasan" "
Penilaian 4 - Buruk. 29 dari 638 ulasan" "
Penilaian 2 - Sangat Buruk. 23 dari 638 ulasan" "

8,8/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kimberlee

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Home 2 Home offers so many nice touches and a kitchen is always a bonus. I loved there roomy rooms and indoor pool. They serve cookies in the afternoon and popcorn in the evenings!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Christopher Moody GM pada tanggal 25 Mar 2024
Kimberlee,Thank you for your comments about our hotel. We are happy to hear that you enjoyed your stay. We hope you will stay with us again when your travels bring you back to the Franklin area!

6/10 Cukup Baik

Courtney

.
Menginap 20 malam pada bulan Februari 2024
Tanggapan dari Christopher Moody - GM pada tanggal 28 Feb 2024
Courtney,Sorry to hear your stay was not up to par. We hope to have the opportunity to better serve you when you return to the area.

10/10 Sangat Bagus

Jackie

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christopher Moody - GM pada tanggal 28 Feb 2024
Jackie,Thank you for your response. We are happy to hear you enjoyed your stay and hope you will return. Have a great week!

10/10 Sangat Bagus

Tom

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christopher Moody GM pada tanggal 31 Jan 2024
Tom,We are happy to hear that you enjoyed your stay with us! Thank you for your review!

10/10 Sangat Bagus

Gordon

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christopher Moody GM pada tanggal 31 Jan 2024
Gordon,Thank you for your review! We are happy to hear that you enjoyed your stay with us!

10/10 Sangat Bagus

Mary

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christopher Moody GM pada tanggal 31 Jan 2024
Mary,We are happy to hear that you enjoyed your stay with us! Thank you for your review!

10/10 Sangat Bagus

Bruce

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing service. Clean, quiet and convenient. Recommend to anyone going to that area!
Menginap 9 malam pada bulan November 2023
Tanggapan dari Christopher Moody GM pada tanggal 5 Des 2023
Bruce,Thank you for your comments. We will be sure to share these with our team!

8/10 Bagus

James

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice overall
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Erik

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Staff were ok. The room seemed old or not well maintained. The location is hard to get to or not convenient
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mary Ann

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overnight stay
My husband and I stopped on our way home from Florida. We chose this hotel because it was a little lower priced than the other hotels around the same area. The hotel was very clean. Breakfast was hot and with wide range of choices. Area was very nice with lots of restaurants close by and staff was very nice. We will stay again!
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Spencer Jordan

Menginap 1 malam pada bulan September 2023

4/10 Buruk

Isaiah

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
S
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Renda

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Jeff, Sparta

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and convenient
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Eric

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very friendly and helpful. Laundry facility could use some maintenance. But overall, l had a very enjoyable 2 week stay.
Menginap 7 malam pada bulan September 2023

10/10 Sangat Bagus

Eric

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Agustus 2023

8/10 Bagus

Salena

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The 1st room given to me , Dog hair everywhere. The young lady at the front desk was nice and gave me another room.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

April

Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Tracy L

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Jeffrey

Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

Randall, West Sacramento

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Door was off the shower, screws were on vanity shower parts were on bathroom floor, lip stick was present on coffee cups. I called front desk but attendant offered no solutions.
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Jodie

Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Pamela

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
spacious room
This hotel was very nice, Room was big and spacious.
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari General Manager pada tanggal 24 Mei 2023
Thank you so much for taking a moment to provide feedback on your most recent stay with us. It is our hope that we always meet your expectations during your stay. We are happy to see you enjoyed your experience with us and hope to see you again in the near future. Thank you for your business. Tiffany - General Manager

8/10 Bagus

Alyssa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari GM pada tanggal 24 Mei 2023
Thank you for your review. We greatly appreciate your feedback, and will be sure to provide this feedback with the appropriate departments to ensure any issues you may have experienced during your stay are addressed. Thank you for your business, we hope to see you again in the future. Tiffany - General Manager

10/10 Sangat Bagus

Reginald

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was amazing
Menginap 1 malam pada bulan April 2023
Tanggapan dari GM pada tanggal 24 Mei 2023
Thank you so much for your kind words in regard to our staff. We greatly appreciate your business and hope to see you again on your next trip to the Franklin TN area. Thank youTiffany - General Manager

2/10 Sangat Buruk

Steven

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I prepaid through Expedia and when I got to the hotel my credit card was charged again for the full price I had already paid on Expedia, and when we questioned it to the person working the front desk I was told that I picked the pay later option. (Which I had not.) All of this was after we had to stand at the front desk for quite a while just waiting to be helped. Workers were around and looking at us but nobody came over for quite a while. Rude staff who are completely incompetent. To make it better Expedia has been zero help in fixing the issue of us being charged twice. I’ll never stay at this hotel again.
Tanggapan dari GM pada tanggal 24 Mei 2023
Thank you for taking a moment to provide a review of your most recent stay with us. I apologize for you having to experience any billing hardships while staying with us. I am happy we were able to resolve this issue for you. It is our goal to ensure you have an enjoyable stay. We hope that your most recent experience does not deter you from staying with us again in the future. Thank you for your business, we hope to serve you again soon.Tiffany - General Manager

6/10 Cukup Baik

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
When
Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Kellie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice property--room was spacious, bed was comfy--and the AC worked great! It was a great stay for a quick weekend getaway.
Menginap 1 malam pada bulan Maret 2023

2/10 Sangat Buruk

Matthew, Bartlett

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The room was clean, and the bed was very comfortable. The breakfast had a good variety of foods.
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Safe and clean
I felt very safe traveling alone and staying here. My only complaint is that the room doors close loudly, so my neighbors coming and going disturbed me in the evenings/night.
Menginap 2 malam pada bulan Februari 2023

10/10 Sangat Bagus

Gerard

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful
Wonderful hotel- perfect location, clean, polite staff!
Menginap 1 malam pada bulan Januari 2023

6/10 Cukup Baik

Briana

Traveler bisnis
The hotel was okay. The check in was odd because the gentleman was kind and pleasant when checking in but then after that he wasn’t very friendly of communicative and he had his girlfriend there with him the entire time which was odd. Check out was nice and the girl working was very kind and courteous. She has colored hair I believe I think purple. We thought she was great. The towels in the room were semi dirty with yellow stains on it. Bathroom had patches of paint missing and the AC made a loud sound when running during the night.
Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Yessenia

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Enjoyed my room, Spacious, & mini kitchen area. Clean and Quiet .

8/10 Bagus

Keyon

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was nice and helpful

10/10 Sangat Bagus

Douglas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well run, comfortable, clean, everything we were expecting and more. A big plus is the 6 free Tesla Destination Chargers and 2 J1772 chargers for non-Teslas.
Menginap 9 malam pada bulan November 2022

10/10 Sangat Bagus

David A

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My favorite was the amazing kind sweet employees. You can tell a good business by how happy the employees are. We recieved excellent service.
Menginap 9 malam pada bulan Oktober 2022

8/10 Bagus

Lisa

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 7 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan Oktober 2022

8/10 Bagus

Rebecca, Marietta

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was located near shops, restaurants and etc. They had several ev charging stations on the property, which was a huge plus!
Menginap 2 malam pada bulan September 2022
Tanggapan dari Karen King pada tanggal 2 Okt 2022
Thank you for staying with us! We hope to see you again very soon.

10/10 Sangat Bagus

deketha

Menginap 2 malam pada bulan Agustus 2022

8/10 Bagus

Dariusz

Traveler bisnis
Disukai: Kebersihan
Business near Franklin
Most probably if I was staying for 1-2 days would be perfect but staying for 12 days with the rooms cleaned every 5th day and breakfast exactly the same (poor) every day was definitely less then expected.
Menginap 12 malam pada bulan Juli 2022