Hotel Best Western di New Albany

"Unfortunately, I did not catch breakfast either morning that I was there so I can't tell you about that. But I can't say that the staff was very friendly and nice and helpful. The rooms are clean and the beds are soft and it was pretty quiet. I never heard another guest the whole time. The area is nice and I felt comfortable in the area."

"Same as usual. Love it a lot and I appreciate the staff per usual. They’ll definitely see me again for sure."

"Room was clean, staff was very friendly and helpful, breakfast was delicious and jacuzzi was nice. Came for a concert and got sick and ended up staying in the room and ordering food."

"Booked this hotel as it was advertised as having a pool. The pool was closed for maintenance when we checked in. I had worked 9 hours and drove 4 hours to get there. It was almost 9pm. I was not switching hotels. I think I should have been alerted prior to check in day so I had a choice to book elsewhere. Very disappointed!!!!"

"Rooms could always be cleaner, but this was pretty good. Breakfast was good even in the cramped lobby. Hot food, decent selection. Staff was amazing! Front desk woman was so kind and went above and beyond."