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Ulasan untuk Homewood Suites by Hilton New Orleans

3 out of 5
Homewood Suites by Hilton New Orleans
901 Poydras Street, New Orleans, LA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 539 dari 1000 ulasan" "
Penilaian 8 - Bagus. 279 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 101 dari 1000 ulasan" "
Penilaian 4 - Buruk. 53 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 28 dari 1000 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Adam, Toronto

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is very convenient
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

Carol Anne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is always nice to have a small apartment suite rather than just one room, for a stay of several nights. The location was perfect for where we wanted to go (close to streetcar to go to the Jazz and Heritage Festival and walking distance to the river and the French Quarter).. Staff were helpful, breakfast was good and we talked to many other guests there. The indoor pool was nice for a swim after a lot of walking and we got subs at Jimmy Johns across the street the couple of times that we did not feel like having dinner out.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Tanya pada tanggal 14 Mei 2024
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Sangat Bagus

Sherry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I must commend Yasmine at the front desk. She helped us immensely through a difficult time when my husband got sick on this trip. And the concierges outside in the front were awesome and professional and very helpful calling us a cab when we needed to go to the ER.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Tanya pada tanggal 14 Mei 2024
Dear SherryThank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! Thank you for staying with us, and we hope you will return soon.Tanya

8/10 Bagus

Sherry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Yasmin at the front desk needs a medal. She helped me and my husband through a very scary time when my husband was sick and at the ER twice in 2 days. She deserves a raise!!!!!!!!
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Kendra pada tanggal 11 Mei 2024
Thank you, Sherry! We value your feedback and happy our staff was able to assist. Best regards,Kendra

4/10 Buruk

Kenyatta

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The manager was no help at all. I was charged for a full day, and I wasn't even there due to the flight being delayed. The manager did absolutely nothing.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Kendra pada tanggal 10 Mei 2024
Thank you, Kenyatta. We value your feedback and apologize for any inconvenience you may have received.Sincerely, Kendra

8/10 Bagus

Dawn W

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hey Y'all! This is a great place to stay while Festin'! PROS: excellent location, very friendly and accommodating staff, daily breakfast, indoor pool, for the most part clean & inviting, walk to Casino, close to all Bourbon Street, walk to CVS/Rouses CONS: gnats in breakfast area, indoor pool was cold (no jacuzzi), small mildew in shower/bathtub area, no parking, bed comfort was just okay...but who sleeps while FESTIN' in NOLA?
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Tanya pada tanggal 9 Mei 2024
Dear Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

10/10 Sangat Bagus

Janet

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely beautiful hotel with exceptionally helpful staff. Everyone was kind and caring. Went out of their way to make sure you had everything you need. Hotel had been recently remodeled, and is stunning!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Tanya pada tanggal 9 Mei 2024
Good Day JanetThanks for letting us know you enjoyed your stay, and the staff was great. We appreciate your business.Kind regards,Tanya

10/10 Sangat Bagus

Sophia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kendra pada tanggal 6 Mei 2024
Thank you, Sophia! We value your feedback.Best regards,Kendra

10/10 Sangat Bagus

Dierdre

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very safe you had to have a key for everything. Getting your car in and out of there was hard but everyone was so nice and friendly the wait was worth it
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kendra pada tanggal 4 Mei 2024
Thank you, Diedre! We value your feedback and happy you enjoyed your stay with us.Best regards,Kendra

10/10 Sangat Bagus

Clarice, Marianna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The accessibility of the mall, the Riverwalk, both Casinos, The Market. French Quarter, & other tourist places all in walking distance.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Tanya pada tanggal 1 Mei 2024
Dear Clarice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

6/10 Cukup Baik

Erica

Menginap 4 malam pada bulan April 2024
Tanggapan dari Kendra pada tanggal 18 Mei 2024
Thank you, Erica! We value your feedback.Best regards,Kendra

10/10 Sangat Bagus

Todd

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kendra pada tanggal 27 Apr 2024
Thank you, Todd! We value your feedback.Best regards,Kendra

4/10 Buruk

Candace

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The rooms had dirty curtains, mold in the bathrooms, old showers definitely not your typical Hilton property.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kendra pada tanggal 21 Apr 2024
Thank you, Candace. We apologize for any inconvenience experienced and can assure you this is not a normal occurrence at the Homewood Suites New Orleans. Sincerley,Kendra

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thw room was mich larger than i was expecting. Great experience
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kendra pada tanggal 21 Apr 2024
Thank you, William! We value your feedback and happy you enjoyed your stay at the Homewood Suites New Orleans.Best regards,Kendra

8/10 Bagus

Destiny

Menginap 2 malam pada bulan April 2024
Tanggapan dari Kendra pada tanggal 10 Mei 2024
Thank you, Destiny! We value your feedback.Best regards,Kendra

10/10 Sangat Bagus

Karla

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was clean and rooms were nicely renovated.However, the beds were not super comfortable The staff was friendly and accommodating. Main attractions were a bit of a distance, so be prepared to walk.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Tanya pada tanggal 17 Apr 2024
Good Day KarlaThanks for letting us know you enjoyed your stay, and the staff was great. We appreciate your business.Kind regards,Tanya

10/10 Sangat Bagus

Carolyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
we loved our stay!!! everything was so great
Menginap 2 malam pada bulan April 2024
Tanggapan dari Tanya pada tanggal 16 Apr 2024
Hello CarolynWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

10/10 Sangat Bagus

Shinelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were in town for a conference. The suite was spacious and well laid out. Furnishings are up to date and comfortable. House keeping came through everyday and the staff were super helpful. No business center but the desk staff will print things off for you if you email it to them. Pool and gym were clean and not crowded. Drug store and grocery store within two blocks. A little pricier than my normal budget but I am extremely happy with my stay.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Tanya pada tanggal 15 Apr 2024
Hi ShinelleWe're delighted to hear that you enjoyed our nice clean rooms and found our registration team friendly. Your feedback is truly appreciated! We hope to welcome you back soon for another pleasant stay with us. Thank you for choosing our Hilton brand for your accommodations.

10/10 Sangat Bagus

Wenxue

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kendra pada tanggal 14 Apr 2024
Thank you, Wexue!

10/10 Sangat Bagus

Christina

Menginap 11 malam pada bulan Maret 2024
Tanggapan dari Tanya pada tanggal 29 Apr 2024
Dear Christina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

6/10 Cukup Baik

Robert

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
We have stayed here three times. Evert was fine but not as good as the previous visits. Housekeeping did not clean our room on the 3rs day. Also, I had a sore knee and Conor get ice. The front desk person pointed to the large bags of ice which we would have to purchase. They also don’t have water to drink like most hotels
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Kendra pada tanggal 7 Apr 2024
Thank you, Robert. we value your business and feedback. We apologize for the miss communication. Homewood Suites New Orleans does not charge for our bags of ice and complementary water is available in the lobby until 10pm daily. Please feel free to give us a call with any additional information needed. Best regards, Kendra

8/10 Bagus

Pauline, Chino

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ok breakfast, near trolley pick up, did not receive housekeeping cleaning but overall for the value the hotel was good.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Tanya pada tanggal 1 Apr 2024
Dear PaulineThank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! We look forward to earning a full five stars from you in the future. Thank you for staying with us, and we hope you will return soon.Tanya

6/10 Cukup Baik

Gabriela, The Woodlands

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Tanya pada tanggal 19 Mar 2024
Dear Gabriela,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Tanya

6/10 Cukup Baik

Rebecca Lauren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kendra pada tanggal 2 Mar 2024
Thank you, Rebecca. We value your feedback.Best regards,Kendra

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kendra pada tanggal 20 Feb 2024
Thank you, we value your feedback!Best regards,Kendra

10/10 Sangat Bagus

Michelle

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kendra pada tanggal 20 Feb 2024
Thank you, Michelle. We value your feedback!Best regards,Kendra

10/10 Sangat Bagus

Peter Andrew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Centrally located and everything was within walking distance but was out of the crazy busy sections of New Orleans. We were very pleased with everything about Homewood suites and would stay there again easily! Highly recommended and if there was a problem the receptionist was fixing it or getting the right person for the job!
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Tanya pada tanggal 13 Feb 2024
Hello PterWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

8/10 Bagus

Tracey

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
This was a good pick for us in general because if you want to be able to walk to the sights like Canal Street, Smoothie King Centre, the outlet mall and Bourbon street it is all fairly close but just outside of the French Quarter and thereby less chaotic and noisy especially during Mardi Gras time. The breakfast was not very good though and the same every day. It was also only open until 9:30 on weekdays, no exceptions! Our room was good for 3 adults with a separate sitting area and kitchenette. We did have a couple issues with housekeeping and the front desk unfortunately but again it was Mardi Gras time so things were a little crazy!! All in all I would recommend this hotel still.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Tanya pada tanggal 13 Feb 2024
Dear Ed,Thank you for taking the time to share your experience with us at Homewood Suites by Hilton New Orleans! We are the location was great. We look forward to earning a full five stars from you in the future. Thank you for staying with us, and we hope you will return soon.Tanya

10/10 Sangat Bagus

Oshin

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I had the king suite..it was lovely with my own little kitchen and living room area although I didn’t use the kitchen because I was always on the road..the hotel was clean and the lighting was perfect I recommend this hotel
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kendra pada tanggal 7 Feb 2024
Thank you, Oshin. We value your feedback!Best regards,Kendra

10/10 Sangat Bagus

Kiara

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Tanya pada tanggal 5 Feb 2024
Good Day KiaraThanks for taking the time to rate our hotel. We are happy to see you enjoyed your stay.Kind regards,Tanya

10/10 Sangat Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 26 Jan 2024
Thank you, Mary! We hope you can visit again in the future.Best regards,Kendra.

6/10 Cukup Baik

Gabriel

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 18 Jan 2024
Thank you, Gabriel, we value your feedback.Best regards,Kendra.

10/10 Sangat Bagus

Gary

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 20 Jan 2024
Thank you, Gary, we value your feedback. Hope to see you again!Best regards,Kendra.

10/10 Sangat Bagus

Gary

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Has a great time,hotel is nice.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 15 Jan 2024
Thank you, Gary. We value your feedback.Best regards,Kendra!

10/10 Sangat Bagus

Tina

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 14 Jan 2024
Thank you, Tina! We value your feedback and hope you can visit us again.Best regards,Kendra.

10/10 Sangat Bagus

Jackie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family Trip
My visit was a family trip. The staff was courteous and professional. The breakfast was attractive and tasty. The location is great for whatever your visit entails Central location.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 13 Jan 2024
Thank you, Jackie, we are happy you enjoyed the location. Hope you can visit again.Best regards,Kendra!

10/10 Sangat Bagus

Seth

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 13 Jan 2024
Thank you, Seth. We value your feedback.Best regards,Kendra!

8/10 Bagus

PATRICIA, ELLENWOOD

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The only complaint is they don’t clean room daily. We stayed three nights with no cleaning.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 13 Jan 2024
Thank you, Patricia. We value your feedback and would like to assure you this is not the normal protocol. We apologize for the inconvenience and hope you return in the future for a better experience.Kendra!

10/10 Sangat Bagus

Valeria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed my stay at this hotel. It was very clean and close to great places to eat or be entertained.Our room was so nice and very comfortable. The staff were all nice; especially a young lady name Cemiko that hosted the social on Wednesday night! She was so sweet and kind. Felt like I met a new friend. The social offers soup, salad, and wine. The breakfast was good, too. Also, the tall skinny dark skinned guy (didnt get his name) that works in valet was really nice too. Overall, we would definitely stay here again!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 9 Jan 2024
Thank you, Valeria, we are happy you enjoyed your stay with us.Best regards,Kendra!

8/10 Bagus

Zandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unfortunately one elevator was down the whole week of our stay, so only one elevator working made for long waits on the 11th floor. Breakfast was fair. Good but not great. Some dtaff were friendly and helpful but some were not.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 9 Jan 2024
Thank you, Zandra, we hope you can visit us again for a better experience.Best regards,Kendra!

10/10 Sangat Bagus

Chris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Worked really well.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 9 Jan 2024
Thank you, Chris, we value your feedback.Best regards, Kendra!

10/10 Sangat Bagus

Robin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Kendra pada tanggal 9 Jan 2024
Thank you, Robin, we value your feedback.Best regards,Kendra!

10/10 Sangat Bagus

Amber

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The absolute only thing wrong with our stay was the shower didnt get very hot. It was more like luke warm. Absolutely EVERYTHING else about this stay was amazing. I highly recommend it and will be staying here again.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Kendra pada tanggal 7 Jan 2024
Thank you, Amber for the great feedback. We hope you can visit again in the future.Best regards,Kendra!

10/10 Sangat Bagus

Mauri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a 2 bedroom suite! This was a great option for us as we were visiting family in New Orleans for Christmas.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kendra pada tanggal 9 Jan 2024
Thank you, Mauri, we are glad you enjoyed the stay with us.Best regards,Kendra!

10/10 Sangat Bagus

Kristina

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kendra pada tanggal 31 Des 2023
Thank you!

10/10 Sangat Bagus

Jodie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location was perfect, staff was friendly and helpful, rooms were comfy and spacious
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Tanya pada tanggal 5 Feb 2024
Hello JodieWe are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA!Kind regards,Tanya

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel
This hotel is near the Superdome. Check-in was easy, front desk associate was nice, and the room was very nice and clean. The only downside was parking. Though parking was nearby and not far to walk from the hotel, it was $51.00 to park overnight in the lot. Overall, this stay went well.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kendra pada tanggal 31 Des 2023
Thank you for the great review. We hope to see you again!Kendra.

10/10 Sangat Bagus

Lisa L

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super easy walking distance to cruise port, French quarter, shopping and dining. 20 minute drive from the airport.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kendra pada tanggal 31 Des 2023
Thank you, Lisa, we value your feedback.Best regards,Kendra!

10/10 Sangat Bagus

Kevin

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kendra pada tanggal 9 Jan 2024
Thank you, Kevin, we value your feedback.Best regards,Kendra!

8/10 Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Tanya pada tanggal 22 Des 2023
Hello Lisa,We are thrilled to know you enjoyed your stay. We look forward to welcoming you back when visiting NOLA.Kind regards,Tanya