Seprai premium, selimut bulu angsa, bantalan ekstra lembut, dan brankas

Ulasan untuk Sheraton New Orleans Hotel

4 out of 5
Sheraton New Orleans Hotel
500 Canal St, New Orleans, LA

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 548 dari 1014 ulasan" "
Penilaian 8 - Bagus. 233 dari 1014 ulasan" "
Penilaian 6 - Cukup Baik. 97 dari 1014 ulasan" "
Penilaian 4 - Buruk. 71 dari 1014 ulasan" "
Penilaian 2 - Sangat Buruk. 65 dari 1014 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Sabalich

Disukai: Kebersihan, staf & layanan, fasilitas
Good Location but the rooms need some renovation it is showing age and the showers look old and dirty
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 14 Mei 2024
Dear Sabalich, Thank you for taking the time to evaluate our hotel. While we are happy to know you liked our convenient location, we deeply regret you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Jim CookGeneral Manager

10/10 Sangat Bagus

Jake

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome, near everything you will need
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Dear Jake, Thank you for the wonderful review of your recent stay at the Sheraton New Orleans Hotel. We are pleased you found our convenient location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Jim CookGeneral Manager

10/10 Sangat Bagus

George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 11 Mei 2024
Dear George, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager

8/10 Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 9 Mei 2024
Dear Michelle, Thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Steven

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Right in the heart of business district. Close to the convention center and bourbon st
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 8 Mei 2024
Dear Steven, Thank you for choosing the Sheraton New Orleans Hotel during your visit to our one-of-a-kind city! We are thrilled to read that our perfect location in the heart of downtown, within walking distance of Bourbon Street and easy access to the Ernest N. Morial Convention Center was perfect for your needs. We appreciate you sharing how much you enjoyed your stay, and we hope to see you again soon. Jim Cook, General Manager

4/10 Buruk

Luke

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Thin walls very average rooms and amenities quality location for French quarter. Decent spot not great value.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 7 Mei 2024
Dear Luke, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your room as well as with the lack of in-room amenities. We are also sorry for any noise concerns you encountered while here. We regret the inconvenience this caused and will share your comments appropriately as we are always looking for ways to improve. Your feedback is valuable in our efforts to enhance our accommodations. Thank you again for the constructive review; we hope you will revisit whenever you return to the area. Jim Cook, General Manager

10/10 Sangat Bagus

Jackie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The front desk clerk was exceptionable.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 7 Mei 2024
Dear Jackie, Thank you for choosing the Sheraton New Orleans Hotel and for sharing your experience. We are glad that your stay with us was enjoyable and that you liked the service you received from one of our front desk associates. We will certainly share your compliment with the appropriate individual. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim Cook, General Manager

10/10 Sangat Bagus

Maria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Comfy beds, and nice size rooms
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 2 Mei 2024
Dear Maria, We are so pleased to read how happy you were with our spacious accommodations and relaxing beds. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton New Orleans Hotel, and we hope to welcome you back soon for another enjoyable visit.Jim CookGeneral Manager

10/10 Sangat Bagus

Jim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked location. Service has dropped off a bit in lounge
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Dear Jim, Thank you for choosing the Sheraton New Orleans Hotel and for letting us know how much you enjoyed our central location. However, we are sorry for any service issues that you had in our lounge. We want your experience to be perfect and we will share your feedback appropriately with our team. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Jim CookGeneral Manager

8/10 Bagus

Robin, CBS

Menginap 6 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 2 Mei 2024
Dear Robin, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Warren

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel. Prime spot. Terrific staff
Menginap 3 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 1 Mei 2024
Hey Warren, Thank you for the generous rating of the Sheraton New Orleans Hotel. We are delighted you could immerse yourself in the excitement of New Orleans at our excellent downtown location. It is great to hear how much you enjoyed our fantastic property and exceptional hospitality We hope you will come back to see us soon!Jim CookGeneral Manager

10/10 Sangat Bagus

David, Waldorf

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always stay here when in town for jazz fest. It’s the event hotel so you get what’s associated therewith. Dining options within join a few blocks are abundant. The high end mall is a few blocks away. And the gym is nice, although three of the machines were broken. Overall, all good.
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 30 Apr 2024
Dear David, On behalf of our entire staff, thank you for the excellent review! We are pleased to know how much you loved our convenient location and excellent amenities. We regret any inconvenience faced in our gym and we will take the necessary actions. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager

8/10 Bagus

Flo

Bepergian dalam rombongan
Disukai: Staf & layanan
Very conveniently located.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 30 Apr 2024
Dear Flo, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

4/10 Buruk

elizabeth

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
someone else's dirty linen was on the chair when we came in- the room was only cleaned 2x during a 5 day stay & when we asked house service ,we were told to go down to the front desk to request it- our account was made out incorrectly & front desk staff was unecessarily defensive when we asked for help & clarity - I was bitten by an ant on the 29th floor- worst hotel experience in years
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 28 Apr 2024
Dear Elizabeth, Thank you for choosing us. We understand that you were disappointed with your stay at our hotel, and we would like to take this opportunity to apologize for any inconvenience caused. As a team, we are committed to providing our guests with the best possible experience, and it is clear that we fell short on this occasion. We want to assure you that we are taking the necessary steps to address the issues you raised, and we appreciate your candid feedback which will help us improve the experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Jim CookGeneral Manager

10/10 Sangat Bagus

Kathleen

Menginap 3 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 12 Mei 2024
Dear Kathleen, Thank you so much for the perfect rating of your time at Sheraton New Orleans Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Jim Cook,General Manager

10/10 Sangat Bagus

Kimberly E

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 23 Apr 2024
Dear Kimberly, We are thrilled you had an excellent stay at Sheraton New Orleans Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Jim CookGeneral Manager

10/10 Sangat Bagus

Jarale

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place and time
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Armand

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Walking distance to French quarter and amazing city views for the room. Top quality hotel as you’d expect. Just be sure to double check parking valet because Expedia doesn’t explain it properly when covering valet parking. We still owed some money for it as a result
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 19 Apr 2024
Dear Armand, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. However, we regret any issues that you faced with our valet service. All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

4/10 Buruk

Janice Rae, Chicago

Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 6 Mei 2024
Dear Ms. Rae, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Jim CookGeneral Manager

10/10 Sangat Bagus

Rachel Ann Ferguson and Gordon, DUVALL

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 17 Apr 2024
Dear Valued Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New Orleans Hotel, and we look forward to welcoming you back soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Tammy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and kind..
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 9 Apr 2024
Dear Tammy, It was a pleasure to read your fantastic review about the Sheraton New Orleans Hotel. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit New Orleans.Jim CookGeneral Manager

10/10 Sangat Bagus

Ashley

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My stay was amazing at the Sheraton and would recommend this brand of hotels to all my family and friends.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Ashley, It is great to read about your stay at the Sheraton New Orleans Hotel. We work hard to ensure every guest has a comfortable and enjoyable experience, and it will be a pleasure to share your flattering compliments with our team. Thank you for leaving your comments, and we look forward to hosting you again. On your next visit, be sure to take a walk towards the Mississippi River to enjoy all that the Audubon Aquarium of the Americas has to offer!Jim CookGeneral Manager

6/10 Cukup Baik

MAURICE

Tidak Disukai: Kondisi & fasilitas properti
My room wasn’t cleaned properly. There was dust everywhere. And there was hair in the bathroom sink.
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 6 Apr 2024
Dear Maurice, Thanks for reviewing our hotel. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for the oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay.Jim CookGeneral Manager

10/10 Sangat Bagus

TAMMY

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
For $300/night, room amenties could be much better. Very small ice bucket, no bags for trash cans, unremarkable shower, very few and limited vending machines, very small counter space in bathroom and have to pay additional for WIFI. On the good side, best elevator sytem ever and location.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 31 Mar 2024
Dear Tammy, Thank you for choosing the Sheraton New Orleans Hotel and for your positive rating. While we are glad your overall stay was pleasant, we regret not meeting your expectations. We are extremely sorry for the inconvenience you had with your room, and we will share your feedback with the appropriate departments. We also regret your disappointment with the internet fee. These fees are listed on our website, and we will address them appropriately. We hope to have another chance to accommodate you in the future. We also encourage our guests to participate in our reward program to enjoy exclusive perks which include member-only rates and free internet. Signing up is free and simple, and this will allow you to begin earning points and taking advantage of these many benefits, including free Wi-Fi.Jim CookGeneral Manager

6/10 Cukup Baik

Joseph

Traveler bisnis, Bepergian bersama keluarga
Location is convenient. AC and heat did not work properly in room. Room service is terrible they just throw food at you when you open the door. No silverware, napkins or tray! On top of that, they charge $5.00 for delivery! Only stayed there because conference was there
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 26 Mar 2024
Dear Joseph, Thank you for the great comments about our location. However, we are sorry your stay was interrupted by maintenance issues with your room. We have taken this up with our team, and we appreciate you letting us know. We also apologize for not meeting your expectations with our room service. Your feedback will be used to improve our services, and we appreciate your patience. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience.Jim CookGeneral Manager

10/10 Sangat Bagus

Breanna

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff and walking distance to nice shops and restaurants
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 20 Mar 2024
Dear Breanna, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim CookGeneral Manager

10/10 Sangat Bagus

Marissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I’ll be back again
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 20 Mar 2024
Dear Marissa, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It is always a joy to see our guests are excited about returning; we look forward to it!Jim CookGeneral Manager

10/10 Sangat Bagus

Michael

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton New Orleans Hotel; we hope to see you again soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Laleashia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No issues quick check in and out the minis this time was the wait with valet but it was understandable to leave on a busy Sunday morning
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mar 2024
Dear Laleashia, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Kenny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Only thing that was missing was the hot water didn’t last long
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mar 2024
Dear Kenny, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret not meeting some of your expectations. We have shared your comments with the appropriate individuals. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Charlita Carter

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 7 Apr 2024
Dear Charlita, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager

10/10 Sangat Bagus

Valerie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 17 Mar 2024
Dear Valerie, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager

8/10 Bagus

Daniel, Grand Haven

Disukai: Kebersihan
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 17 Mar 2024
Dear Daniel, Thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jim CookGeneral Manager

10/10 Sangat Bagus

Josh

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Located in a perfect area for walking the french quarter, bourbon street and riverfront area
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 15 Mar 2024
Dear Josh, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

10/10 Sangat Bagus

kimberly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 15 Mar 2024
Hey Kimberly, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager

8/10 Bagus

Richard, seattle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Like the service people in the restaurant and front desk
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 11 Mar 2024
Dear Richard, Thank you for your review with regard to your stay at the Sheraton New Orleans Hotel. We are glad to know you had a pleasant experience and that you were pleased with our front desk and restaurant staff. We will be sure to share your kind remarks with them for a job well done. We hope to see you again soon and wish you all the best with your travels. Jim Cook,General Manager

10/10 Sangat Bagus

John, Calgary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent property and great location that is close to shopping, aquarium, Mardi Gras etc.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 7 Mar 2024
Dear John, We are pleased you had such a memorable and fulfilling stay at Sheraton New Orleans Hotel during your visit for Mardi Gras. We are glad to have exceeded your expectations and that our convenient location helped to elevate your stay. Thank you very much! Please come and see us again the next time you are in New Orleans!Jim Cook,General Manager

6/10 Cukup Baik

Tekeshia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
The property was ok! I just would have liked the convenience of a refrigerator in my room. There was a microwave area on another floor.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 5 Mar 2024
Dear Tekeshia, Thank you for being our guest and for taking the time to share your comments and concerns with us. We regret that you were disappointed with regard to the lack of in-room amenities. We can provide our guests with a refrigerator based on availability, and we also have microwaves located on certain floors. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Jim Cook,General Manager

10/10 Sangat Bagus

Love

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was done in excellence ✨️
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 4 Mar 2024
Dear Love, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton New Orleans Hotel. We look forward to your return and wish you all the best with your future travels.Jim Cook,General Manager

8/10 Bagus

Marcella, Laurelton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 5 Mar 2024
Dear Marcella, Thank you for sharing the nice rating about your experience at the Sheraton New Orleans Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Jim Cook,General Manager

10/10 Sangat Bagus

Tavona

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 24 Mar 2024
Dear Tavona, Thank you for choosing the Sheraton New Orleans Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim Cook,General Manager

8/10 Bagus

raven a

Menginap 5 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 24 Mar 2024
Dear Raven, Thank you for taking the time to post a nice rating of the Sheraton New Orleans Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Jim Cook,General Manager

10/10 Sangat Bagus

Steven

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall had a great stay staff very helpful room was clean and updated. Would definitely recommend to stay here.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 4 Mar 2024
Dear Steven, Thank you for being our guest at the Sheraton New Orleans Hotel. We are pleased that we provided you with a gratifying stay, and we appreciate your kind remarks regarding our well-kept, excellent accommodations and courteous associates. Evaluations like these inspire and motivate our team to continue delivering exceptional service. Thank you again for your recommendation, and we look forward to welcoming you back soon. Jim Cook, General Manager

10/10 Sangat Bagus

Kendra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Staff was nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 1 Mar 2024
Dear Kendra, Thank you for being our guest at the Sheraton New Orleans Hotel. We are pleased that we provided you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service! We hope you will choose us every time your travels bring you to New Orleans.Jim CookGeneral Manager

10/10 Sangat Bagus

Melek Seyhun

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The location was excellent walking distance to Bourbon St, Riverwalk. Very nice clean hotel
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 27 Feb 2024
Dear M. Seyhun, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! It was our pleasure to host your stay, and we look forward to your next visit.Jim CookGeneral Manager

10/10 Sangat Bagus

Judith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking garage is tight. Smaller vehicles are recommended.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 26 Feb 2024
Dear Judith, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We also understand the importance of providing convenient parking options for all our guests and apologize for any inconvenience you may have experienced. We will certainly take your feedback into consideration as we continue to strive to improve our facilities and services.Jim CookGeneral Manager

4/10 Buruk

misha

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
PROPERTY SHOULD HAVE SENT SOME TYPE OF NOTICE TO GUEST PRIOR TO ARRIVAL ON HOW TO NAVIGATE THROUGH THE MARDI GRAS TRAFFIC TO ENTER THE HOTEL PARKING. INSTEAD, I DROVE AROUND 2.5 HRS TRYING TO GET INTO THE PARKING GARAGE, WHICH COULD HAVE AVOIDED ME WASTING TIME AND GAS AFTER DRIVING FROM OUT OF STATE TO ATTEND MARDI GRAS.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 23 Feb 2024
Dear Misha, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced while navigating through the Mardi Gras traffic to enter our hotel parking. We understand the frustration this caused, especially after traveling from out of state to attend the event. Your feedback is valuable to us, and we will take steps to improve our communication with guests regarding navigating through traffic during busy events like Mardi Gras. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Jim CookGeneral Manager

10/10 Sangat Bagus

Pam

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location was great, it was very nice and clean. The staff was awesome and very helpful
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 21 Feb 2024
Dear Pam, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are glad you liked our well-maintained hotel and that our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim CookGeneral Manager

10/10 Sangat Bagus

Catherine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 20 Feb 2024
Dear Catherine, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton New Orleans Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jim CookGeneral Manager

8/10 Bagus

Karen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was good but a bit dated in some respects and in need of basic upkeep. The duvet in our room was clumped up feathers, we requested two more blankets and they were the same. Looks like they have all been washed to many times and not taken care of properly. Staff was very pleasant and attentive but there is not much they can do when the supplies are worn out. We enjoyed our stay in the city and the location was conveniently located for dining and shopping.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 20 Feb 2024
Dear Karen, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. we will certainly share your praises with them. However we deeply regret that you found your duvets to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We have also taken note of your comments about the overall look and feel of our hotel, and we will certainly share these notes with the appropriate individuals for future modernization plans. We are grateful for your patience, and we hope you will visit us the next time you are in our area.Jim CookGeneral Manager