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Ulasan untuk Best Western Dutch Valley Inn

2.5 out of 5
Best Western Dutch Valley Inn
161 Bluebell Drive SW, New Philadelphia, OH

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 261 dari 533 ulasan" "
Penilaian 8 - Bagus. 195 dari 533 ulasan" "
Penilaian 6 - Cukup Baik. 41 dari 533 ulasan" "
Penilaian 4 - Buruk. 20 dari 533 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 533 ulasan" "

8,8/10

Kebersihan

9,2/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kevin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It safe close places to eat
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Grace pada tanggal 16 Mei 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bagus

Terry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access to shopping. Beds were very comfortable and a nice breakfast in the morning.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Grace pada tanggal 16 Mei 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Cukup Baik

Veronica, Wytheville

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked a king, pet friendly room. Upon arrival I was told my room was a two double bed, pet friendly. When I requested the king, I was told none were available and I also had to pay an additional $15 per night for my 6 lb dog. This charge was not mentioned on the Expedia site. When I questioned the charge I was told the credit card would be declined through Expedia if the motel tried to charge the pet fee. I was also told if the king, pet friendly became available I could move to the room... this did not happen. Otherwise very friendly and polite staff, clean room and good breakfast.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Grace pada tanggal 9 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had a great experience very clean loved it
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Grace pada tanggal 9 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Buruk

edward

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This property is old and tired
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Grace pada tanggal 15 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 330-339-6500.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

Staci

Traveler bisnis
Tidak Disukai: Fasilitas
Needs to be 100 percent updated just a ratty hotel room
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Lydia

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The pool was not working. They offered us a discount because of this but unfortunately, because we prepaid through Expedia, they couldn't give us one. The rooms were clean but dated.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Unable to lock door.
The door on my room looked like it had been tried to be kicked in. The deadbolt would not lock.
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Tanya Cervantes

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Rooms were no cleaned daily, nor was the bed and bath cleaning services.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Debbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone was really nice and helpful
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Debra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023

8/10 Bagus

Michele

Disukai: Kebersihan, fasilitas
The room was clean and breakfast was good. Bed wasn't very comfortable and the pillows were little squares half the size of a normal pillow and not comfortable.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Kathy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The only 3 things we didn’t like was the lack of towels and the shower curtain did not fit the shower. The shower/bath plug did not work well.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Ray

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was great and the breakfast was very nice. The lady at the front desk and the lady with the breakfast we're both very friendly and helpful
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Jacquie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was hard to find the correct driveway. The parking lot is deteriorating. Inside nice older property, but outside seemed ill kept & dirty.
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Domenic

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The lady at the front desk was awesome however when we went to our room could not help but notice how many room doors had been broken into also when we got to our room the door was standing wide open when we went into the room and pulled the curtains back there was a bullet hole in the window we will never stay there again
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Deborah

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Stacy

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Worst night ever
Clean but all disposable cups were open and put back it their wrapping, bed was terrible had a bow it the middle no matter what you did you rolled to the middle did sleep at all and the worst thing of all bath tub would not drain had to stop in the middle of it let it drain for 15 minutes then finish.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Judith

Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

George

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We spent ten days here. It's not the Marriott, but the place is clean and safe, and the staff were outstanding. Very responsive to your needs.
Menginap 8 malam pada bulan September 2023

8/10 Bagus

Joseph

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Robert

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Chamelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the staff was very nice
Menginap 3 malam pada bulan September 2023

8/10 Bagus

Timi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice location, lots of stores and shopping
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Gregory j

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Ernst

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bed pillows were very small. Also wifi was not working. Other than that, everything else was very good.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Barbara

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Eric

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good solid place and nice value. Would recommend
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Sherry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Agustus 2023

8/10 Bagus

Melissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Amy

Eastern Ohio adventure
Room smelled very musty, which seemed to permeate everything-especially the pillows. Breakfast was the usual average fair found at most hotels. The door to the room did not seem secure at all. Picked this hotel based on the ratings of other guests, but the ratings/comments do not seem in sync with this hotel
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Joy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet and convenient. Beds are comfortable. Bathrooms are rather small.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Jessica

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything at this hotel was satisfactory. The front desk staff were friendly, and check in and out was easy and fast. We were told the pool was open until 10 pm, but we didn't have time to swim so I can't comment on the quality of the pool. There was also a fitness room but we didn't use it. We were happy with the breakfast. There were many options, including waffles, cheese omelets, and sausage along with cold options like cereal, fruit, and yogurt. Our room's level of cleanliness was on par with other 2 or 3 star hotels. The door in the bathroom was definitely old, with paint peeling at the bottom, and the tub was also old, but everything seemed fine. I did notice a few (like 5 total) hairs in the tub and bathroom floor when we arrived. I only probably noticed because i saw other reviews that said the bathroom was dirty, but other than a few hairs, it was clean.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

CYNTHIA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice.
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

David L

Disukai: Staf & layanan
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Jonah

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible. Smelly. Need Refund.
Showed up after long day of travel to no one at the desk. After 10 minutes someone finally showed and got my partner Pat and I checked in. The attendant had red hair, I believe her name was Grace. I get to my door, and the keycards don't work. I look down the hall and Pat is having same issue but eventually gets in. Had to go back and get a new one, still took like 20 tries to get in door to room 232. I walk in as I'm on a phone call and the light switch doesn't work, and I notice it smells really stale, and that there is a bag in the room, and piles of garbage in the corner. I take a look around and find the bathroom in shambles. My room was never cleaned so I grab all my stuff and go back to the front desk. Front desk was clueless, and didn't know what to do. I told them I needed a new room asap. They finally obliged and got me a new room, no. 236, and told me they gave me a discount. Same issue with keycard. Same smell. Bed hardly made. Fridge is like 50 degrees. Toilet had pee all over. Got through my trip and go to check out, and didn't see my discount reflected. Asked the attendant about it and handed her my receipt. She was old and cranky, don't know her name. She proceeded to rip up my receipt in my face, and tell me it's not their responsibility to give me a discount. I get that I need to take it up with who I booked through, but damn was she rude about it. I am requesting a full refund on my room #232/#236, due to my terrible experience. 0/10.
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Sherry

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The Place to Stay
We stay at the Best Western Dutch Valley every time we come into town. We always give them a 5 star rating on every category. Their continental breakfast is very good, also. The friendly and pleasant atmosphere makes us feel at home. We highly recommend!
Menginap 7 malam pada bulan Juli 2023

10/10 Sangat Bagus

ROY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

LaShonda M

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was so nice and Hotel very clean.
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

nancy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place with great service
I truly enjoyed my stay. The place was very clean. Wonderful friendly service. The breakfast was amazing and Ms Emily went out of her way to help. She always had a smile. It was great pleasure to be among such great people. I highly recommend this hotel to anyone
Menginap 3 malam pada bulan Juli 2023

10/10 Sangat Bagus

Ginny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Bonnie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The staff was nice and friendly. Great stay.
Menginap 4 malam pada bulan Juli 2023

6/10 Cukup Baik

Barbara

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Pool was not open, housekeeping was not that great, ice machine on our floor not operating.
Menginap 2 malam pada bulan Juli 2023

6/10 Cukup Baik

Bart, Sheffield Village

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
It’s pretty much a dive. But, with that said there isn’t much in the area to choose from. Hotel is old and has an old musty smell to it. They keep it up, but for me it’s just not a place I’d stay again — I’d go next door to the Holiday Inn Express now that I know better.
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Kolin

Menginap 3 malam pada bulan Juni 2023

6/10 Cukup Baik

Timothy

Bepergian bersama keluarga
Disukai: Staf & layanan
The staff was great the breakfast wasnice and convenient. The room was for handy capped. Set up very weird
Menginap 2 malam pada bulan Juni 2023

8/10 Bagus

Nicole

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2023