Search Hotels in New Tacoma, Tacoma

"We were very unhappy with the cleaning. It was obvious that the carpet hadn't been vacuumed. There was a pair of dirty socks from the last visitor on the floor on the left side of the bed. Shower head needed tightening so it could be adjusted and leaked. The toilet rocked on the floor and had a lot of chalk that was obviously not fixing the problem. There was hair on the bathroom floor that didn't belong to us. It's an old hotel that needs some help. Bathrooms need to be redone and updated. Transportation to the airport was prompt. Staff was friendly and helpful. We need to store our luggage until our room was ready and they accommodated that."

"great staff"

"Our check-in experience was disappointing due to a lack of hospitality from the receptionist (April 27, 2026 around 4pm). While we understand everyone can have an off day, professionalism is crucial—especially for guests who have traveled over two hours. A simple, warm welcome would have gone a long way in easing our travel fatigue. I hope management provides the necessary training to ensure staff are better prepared to greet guests. "

"Easy airport access. Walkable to restaurants."

"Awesome "

"The pool was closed in May, and the experience would be better if we had access to the lounge. You have to pay extra for that. For the cost of the hotel, more amenities ahould be included."

"Great location Secured parking area Tasty Breakfast "

"The bed, pillows and linens are very comfortable, and shuttle was quick to pick up at airport. It’s ok that carpets are worn, etc. "

"My room was on the first floor and it was insanely loud. I woke up 3 or 4 times through out the night due to action in the lobby when I had to be up at 5am. Also the breakfast was not great at all. But the coffee was good and ready by 5am"