4/10 Buruk
Wayne
Bepergian bersama keluarga
18 Des 2025
Disukai: Kebersihan
The location was great. The room itself and bathroom were very small for a family of three, but clean, and housekeeping was good. The selection at breakfast was good. However, there were loud noises which sounded like drilling on the 8th floor where we stayed, which occurred mainly very late at night, and went into the early morning. The noise was quite startling and loud enough to wake us up on multiple occasions. The duration of the noises varied from seconds to up to three minutes at a time. Upon notifying the front desk on the first night, we were advised that an engineer would come and investigate what was happening, but no engineer ever came, nor any update offered. However, we did notice that housekeeping left two pairs of earplugs in the room on the third day of our stay.
Front desk staff communication needs improvement. Although we tried to be understanding, and sought to have the issue resolved, female front desk staff were honestly quite condescending, dismissive and abrupt. It felt as though we were creating the problem and were advised that to move rooms, we would have to be without a room for four hours until another one became avaliable.
Had it not been for the busy Christmas season, we would have opted to seek out another hotel. We will not stay here again.
Wayne
Menginap 4 malam pada bulan Desember 2025