"The stay had a bit of a mixed experience. Check-in started off with a very long line, which was frustrating at first, but once an additional associate stepped in, things moved along much faster and more efficiently.
Unfortunately, the atmosphere during the evening wasn’t as pleasant. A guest from the room next to ours—who appeared to have had quite a bit to drink—was at the bar loudly complaining that it wasn’t happy hour and repeatedly claimed we were being too loud. Despite her behavior, we were the ones approached and warned about noise, which felt a bit unfair given the situation.
We tried to be accommodating and even asked if we could relocate to the lobby sitting area, and were initially told that would be fine. However, once the night shift associate came on, we were told we could no longer sit there and would need to go outside instead. Considering it was about 40 degrees, that wasn’t a reasonable option.
Overall, the inconsistency in communication and handling of the situation made for a frustrating experience. If you’re considering traveling with a group and hope to spend time together at the hotel, I would steer away from this one, as that doesn’t seem to be something they accommodate or encourage. "
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