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Matfen Hall Hotel, Golf and Spa

Pilih tanggal untuk melihat harga

Mewah
Properti bintang 5.0
9,0

Istimewa

Pelarian elegan dalam ketenangan Northumberland

Dikelilingi oleh keindahan Taman Nasional Northumberland yang tenang, tempat peristirahatan mewah ini menawarkan arsitektur yang elegan dan taman yang rimbun. Manjakan diri di spa di lokasi, lapangan golf 27 lubang, dan empat restoran lezat yang menawarkan masakan Eropa Modern.

Fasilitas populer

  • Ramah hewan peliharaan
  • Termasuk parkir
  • Wi-Fi Gratis
  • Restoran
  • Tersedia sarapan
  • Fasilitas bisnis
Harga saat ini Rp6.695.643
total Rp8.034.771
termasuk pajak & biaya lainnya
28 Jun - 29 Jun

Opsi kamar

Lihat semua foto untuk Kamar Double atau Twin Deluks

Kamar Double atau Twin Deluks | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double atau Twin Deluks

  • 1 kamar tidur
  • Kapasitas 2
  • 1 king
  • Wi-Fi Gratis

Lihat semua foto untuk Kamar Double, balkon

Kamar Double, balkon | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double, balkon

  • Pemandangan taman
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king
  • Wi-Fi Gratis

Lihat semua foto untuk Kamar Double Mewah

Kamar Double Mewah | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double Mewah

  • Pemandangan taman
  • 1 kamar tidur
  • Kapasitas 3
  • 1 king
  • Wi-Fi Gratis

Lihat semua foto untuk Kamar Double atau Twin Klasik

Kamar Double atau Twin Klasik | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double atau Twin Klasik

9,0 dari 10
Istimewa
(2 ulasan)
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king
  • Wi-Fi Gratis

Lihat semua foto untuk Luxury Suite

Luxury Suite | Seprai antialergi, minibar, brankas, dan meja kerja

Luxury Suite

  • Pemandangan taman
  • 1 kamar tidur
  • Kapasitas 4
  • 1 king
  • Wi-Fi Gratis

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  • Kolam renang
  • Bathtub air panas
  • Spa
  • Termasuk parkir
8.8 dari 10, Luar Biasa, 30 ulasan
Harga sekarang Rp1.119.082
total Rp1.342.898
termasuk pajak & biaya lainnya
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Tentang kawasan sekitar

Berada di Newcastle-upon-Tyne, Matfen Hall Hotel, Golf and Spa memiliki lokasi di pedesaan dan di sebelah lapangan golf. Kecantikan alam kawasan ini dapat dinikmati di Taman Nasional Northumberland dan Bolam Lake Country Park, sementara Benteng Romawi Chesters serta Observatorium Kielder bisa dikunjungi jika Anda ingin menikmati objek wisata budaya. Jangan lewatkan Belsay Hall, Castle and Gardens. Memancing menawarkan kesempatan menarik untuk menjelajahi perairan sekitar, atau Anda juga bisa bertualang dengan menunggang kuda sekitar. Kunjungi panduan perjalanan kami untuk Matfen
Peta
Matfen Village, Newcastle-upon-Tyne, England, NE20 0RH

Yang ada di sekitar

  • Kastil Aydon
    Kastil Aydon
    12 mnt berkendara - 10.4 km
  • Biara Hexham
    Biara Hexham
    20 mnt berkendara - 19.8 km
  • St Andrew's Church Corbridge
    13 mnt berkendara - 12.3 km
  • Situs Romawi Corbridge
    16 mnt berkendara - 13.6 km
  • De Vere Slaley Hall Spa
    22 mnt berkendara - 21.4 km

Berkeliling

  • Stasiun Corbridge - 12 menit berkendara
  • Newcastle (NCL-Bandara Internasional Newcastle) - 29 menit berkendara

Restoran

  • The Angel of Corbridge
    10 mnt berkendara
  • Golden Lion
    11 mnt berkendara
  • Errington Arms
    8 mnt berkendara
  • Robin Hood
    5 mnt berkendara
  • The Errington Coffee House
    8 mnt berkendara

Tentang properti ini

Matfen Hall Hotel, Golf and Spa

  • Hotel mewah dekat Belsay Hall, Castle and Gardens
  • Berada dekat dengan Situs Romawi Corbridge, Matfen Hall Hotel, Golf and Spa menyediakan di sebelah lapangan golf, perjamuan gratis setiap hari, dan teras. Bermain golf dengan fasilitas seperti lapangan latihan golf, kursus golf, dan restoran dengan pemandangan lapangan golf di hotel ini. Di 4 restoran yang ada di properti ini, nikmati sarapan, makan siang, makan malam, menu anak, dan masakan Eropa Modern. Tetap terhubung dengan akses Internet nirkabel gratis, dan semua tamu dapat menemukan fasilitas lainnya seperti taman dan layanan penatu/dry cleaning.
  • Manfaat lainnya di hotel ini termasuk:
    • Parkir mandiri gratis dan parkir valet gratis gratis
    • Sarapan lengkap (biaya tambahan), properti bebas-rokok, dan resepsionis 24 jam
    • Layanan concierge, penitipan koper, dan staf multibahasa
  • Fitur kamar
  • Semua kamar tamu di Matfen Hall Hotel, Golf and Spa mempunyai fasilitas seperti ruang kerja ramah laptop dan jubah mandi, selain fasilitas seperti WiFi gratis dan brankas.
  • Fasilitas ekstra termasuk:
    • Lantai berpemanas (kamar mandi), perlengkapan mandi gratis, dan pengering rambut
    • Televisi layar datar dengan TV satelit
    • Lemari dan ruang baju, lemari es, dan pemanas air untuk kopi/teh

Penghargaan dan afiliasi

  • Properti Bersertifikat Ramah Lingkungan
  • Properti ini berpartisipasi dalam Program Green Tourism, program yang mengukur dampak properti terhadap salah satu atau beberapa aspek berikut: lingkungan, komunitas, warisan budaya, dan ekonomi setempat.

Properti serupa

Kamar Double Junior | Brankas, didekorasi berbeda-beda, dan meja kerja
Great North Hotel
Newcastle-upon-Tyne
  • Termasuk parkir
  • Wi-Fi Gratis
  • Restoran
  • AC
9.6 dari 10, Sempurna, 1.005 ulasan
Harga sekarang Rp1.433.131
total Rp1.719.852
termasuk pajak & biaya lainnya
28 Jun - 29 Jun
Great North Hotel
Bandingkan dengan properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Parkir di properti hanya tersedia atas permintaan
  • Gratis parkir mandiri tidak beratap di properti
  • Gratis parkir valet di properti
  • Parkir valet dan mandiri terbatas di properti

Makanan dan minuman

  • Setiap hari sarapan lengkap tersedia pukul 07.30 hingga 10.30 dengan biaya: GBP 20 per orang
  • 3 bar/lounge
  • 4 restoran
  • Perjamuan manajer gratis setiap hari

Restoran di properti

  • Cloisters
  • Emerald Restaurant
  • The Drawing Room
  • The Keepers

Aktivitas menarik

  • Driving range golf
  • Jalur haiking/bersepeda
  • Kursus golf
  • Lapangan golf 27 hole

Cocok untuk keluarga

  • Fasilitas laundry
  • Lemari es dalam kamar

Kenyamanan

  • ATM
  • Brankas di resepsionis
  • Dispenser air
  • Fasilitas laundry
  • Penitipan koper
  • Resepsionis 24 jam

Layanan tamu

  • Layanan concierge
  • Layanan laundry/dry cleaning
  • Layanan pernikahan
  • Pembersihan kamar (setiap hari)
  • Porter/bellboy
  • Staf multibahasa

Layanan bisnis

  • Pusat bisnis
  • Ruang rapat

Outdoor

  • Area piknik
  • Taman
  • Teras

Aksesibilitas

  • Tidak ada lift

Lainnya

  • Aula banquet
  • Merokok tidak diperbolehkan

Fasilitas kamar

Kamar tidur

  • Seprai antialergi
  • Seprai disediakan

Kamar mandi

  • Handuk disediakan
  • Jubah mandi
  • Lantai kamar mandi berpemanas
  • Pengering rambut
  • Perlengkapan mandi gratis
  • Sabun
  • Sampo
  • Sandal
  • Tisu toilet

Hiburan

  • TV layar datar dengan saluran satelit

Makanan dan minuman

  • Air minum kemasan gratis
  • Layanan kamar terbatas
  • Lemari es
  • Mesin pembuat kopi/teh
  • Minibar

Lainnya

  • Brankas
  • Meja
  • Pemanas ruangan
  • Ruang kerja laptop
  • Setrika/meja setrika
  • Telepon
  • Tersedia kamar terhubung

Kebijakan

Check-in

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam
Tersedia check-in tanpa sentuh
Check-in lebih akhir tergantung ketersediaan
Usia check-in minimal - 18

Check-out

Check-out sebelum 11.00
Tersedia check-out tanpa sentuh

Petunjuk check-in khusus

Tamu harus menghubungi pihak properti sebelumnya untuk mendapatkan petunjuk check-in; resepsionis di properti akan menyambut tamu
Harap hubungi properti sebelumnya untuk mengatur prosedur check-in Anda
Harap hubungi properti sebelumnya jika Anda berencana akan tiba setelah jam 15.00
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Metode akses

Bellboy atau resepsionis

Hewan peliharaan

Hewan diperbolehkan dengan biaya tambahan GBP 75.00 per hewan, per malam
Hewan pemandu diperbolehkan dan tidak dikenakan biaya
Hanya anjing yang diperbolehkan
Tersedia mangkuk minuman dan makanan

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/tambahan tersedia dengan biaya GBP 75.0 per malam

Jenis pembayaran properti

Informasi penting

Fasilitas ekstra opsional

  • Biaya untuk sarapan lengkap: sekitar GBP 20 per orang
  • Biaya hewan peliharaan: GBP 75.00 per hewan, per malam
  • Hewan pemandu tidak dikenakan biaya
  • Biaya kasur lipat: GBP 75.0 per malam

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Tamu harus menghubungi pihak properti ini sebelumnya untuk memesan parkir di lokasi
Properti ini menerima kartu kredit dan kartu debit; tidak menerima uang tunai
Fitur keamanan di properti ini mencakup alat pemadam api dan pendeteksi asap
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Perlu diketahui

Properti ini tidak memiliki lift
Biaya jamuan makan malam wajib untuk Malam Tahun Baru sudah tercakup dalam harga total yang ditampilkan untuk menginap pada 31 Desember
Properti ini memiliki kamar yang terhubung atau bersebelahan, yang bergantung pada ketersediaan dan bisa diminta dengan menghubungi properti secara langsung menggunakan nomor telepon pada konfirmasi pemesanan

Pertanyaan umum

Apakah Matfen Hall Hotel, Golf and Spa ramah hewan peliharaan?

Ya, anjing diizinkan di properti ini.Dikenakan biaya GBP 75.00 per hewan, per malam.Kecuali hewan pemandu.

Berapa biaya menginap di Matfen Hall Hotel, Golf and Spa?

Mulai 22 Jun 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Matfen Hall Hotel, Golf and Spa pada 28 Jun 2026 mulai dari Rp6.695.643, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.

Berapa biaya parkir di Matfen Hall Hotel, Golf and Spa?

Parkir mandiri gratis dan parkir valet gratis di properti ini gratis.

Pukul berapa check-in di Matfen Hall Hotel, Golf and Spa?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam. Check-in terlambat tersedia pada jam tertentu.

Pukul berapa check-out di Matfen Hall Hotel, Golf and Spa?

Check-out pada pukul 11.00.

Di mana lokasi Matfen Hall Hotel, Golf and Spa?

Berlokasi di di pedesaan, hotel mewah ini berjarak 20 km dari Situs Romawi Corbridge, Belsay Hall, Castle and Gardens, dan Benteng Romawi Chesters. Taman Nasional Northumberland dan Biara Hexham juga berada dalam 20 km.

Ulasan

Ulasan Matfen Hall Hotel, Golf and Spa

9,0

Istimewa

9,2

Kebersihan

9,4

Lokasi

9,0

Staf & layanan

9,0

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 113 dari 170 ulasan
Penilaian 8 - Bagus. 36 dari 170 ulasan
Penilaian 6 - Medioker. 10 dari 170 ulasan
Penilaian 4 - Buruk. 7 dari 170 ulasan
Penilaian 2 - Sangat Buruk. 4 dari 170 ulasan

Ulasan

Terverifikasi

10/10 Luar Biasa

Thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Fantastic hotel

Excellent stay
Menginap 1 malam pada bulan November 2024
Terverifikasi

10/10 Luar Biasa

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect
Menginap 1 malam pada bulan Oktober 2025
Terverifikasi

10/10 Luar Biasa

Sean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful place great food and immaculate service
Menginap 1 malam pada bulan Desember 2024
Terverifikasi

10/10 Luar Biasa

Elena

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!
Menginap 2 malam pada bulan Februari 2025
Terverifikasi

10/10 Luar Biasa

Isabelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely stay, dinner in the Emerald restaurant was a highlight. Bar, restaurant and porter service was exceptional.
Menginap 2 malam pada bulan November 2024
Terverifikasi

10/10 Luar Biasa

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Excellent.

Amazing stay in an excellent hotel. The room was great, the spa facilities were lovely, and the staff were incredibly friendly and helpful.
Menginap 1 malam pada bulan Juli 2024
Terverifikasi

10/10 Luar Biasa

Sholto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent nights stay and very well looked after. Would highly recommend.
Menginap 1 malam pada bulan Januari 2025
Terverifikasi

10/10 Luar Biasa

Ray

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

NICE HOTEL

an nice hotel with some painting ongoing , the rooms were comfortable and breakfast good
Terverifikasi

10/10 Luar Biasa

Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Just excellent all round!

We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!
Menginap 1 malam pada bulan Juni 2024
Terverifikasi

10/10 Luar Biasa

Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Just excellent all round!

We were doing some work in the area so stayed over for a night. It’s a beautiful hotel with very friendly staff. Outstanding all round and we will be back!
Menginap 1 malam pada bulan Juni 2024
Terverifikasi

10/10 Luar Biasa

Claire

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely stay at the Matfen Hall Hotel. Staff couldn’t do enough for you and the EV charger was an added bonus!
Menginap 1 malam pada bulan Juni 2024
Terverifikasi

10/10 Luar Biasa

Menna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice place to relax

Everything went well
Menginap 1 malam pada bulan April 2024
Terverifikasi

10/10 Luar Biasa

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best hotel we have stayed in in the North East. Quality of decor and furnishings was outstanding. Staff were generally very professional. However, there appeared to be a shortage of staff in some areas and some inexperienced staff.
Menginap 2 malam pada bulan September 2024
Terverifikasi

6/10 Medioker

Michael

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan

Overrated

The hotel location was great with views out over the golf course from the bar and restaurant. Not so good from our room which was also very hot without air conditioning. They made a mistake on our invoice trying to charge for services we did not have and final bill was incorrect. We were also charged a service for collecting our own drinks from the bar !!
Menginap 2 malam pada bulan Agustus 2025
Terverifikasi

8/10 Bagus

Stephen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel expensive for what it offers unless you play golf. Beakfast good but eratic service. Keeps good but expensive. Emerald restaurant excellent. Room very pleasant but towel rtail didnt work so had to keep getting new towels.
Menginap 2 malam pada bulan Februari 2025
Terverifikasi

8/10 Bagus

Sylvia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool was gorgeous. It was a bit tricky downloading the app on the phone to open the door. The app would just shut down and it took at least ten tries. Staff was wonderful. Helpful and kind. Dinner was average. I ordered a cauliflower steak which was good, but a very high price for just a large piece of cauliflower. The map to walk around the grounds was confusing and I ended up on the golf course, which didn’t make some Of the golfers happy. Bed was one of the best I’ve ever slept in.
Menginap 1 malam pada bulan Juli 2025
Terverifikasi

6/10 Medioker

Scott

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan

Mixed bag

Beautiful building & facilities - service and hygiene doesn't match the building.
Menginap 2 malam pada bulan Juli 2024
Terverifikasi

8/10 Bagus

Phil

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

With just a little tlc...

The property and the food were terrific (albeit theres LOTS of exterior building work going on). Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Menginap 2 malam pada bulan April 2025
Terverifikasi

10/10 Luar Biasa

Terry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
From entering the beautiful stone entrance hall into the great hall we knew we were in for a treat. The Easter decorations were exquisite and fun, the interior design and decor full of history and class showing it’s heritage in full glory. The staff could not have been more help full with welcome cocktail to genuinely wanting to make our stay a memorable and worthy experience. The dining was superb in both restaurants deserving of its awards. The spa facilities happily helped us relax and the treatments for my wife left her glowing and radiant. The bar facilities in the hotel were elegant overlooking the golf course providing wonderful vista’s over well kept greens. Thank you to all the staff who made our stay memorable and wanting more, at which point suffice to say, we will be back.
Menginap 2 malam pada bulan April 2025
Terverifikasi

10/10 Luar Biasa

Deanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Simply stunning!

Matfen Hall really is outstanding, my stay was faultless. All staff were so warm, welcoming and helpful- I was greeted upon arrival with a welcome drink and my bags were taken up to my room whilst I checked in and relaxed in the Great Hall. Every nook and cranny of this hotel is gorgeous, beautifully crafted and fabulously furnished, including the room I was allocated. It was a generous size bedroom and dressing area with a huge bathroom, stunning views and light and airy in the daytime but warm and cozy at night. I ate in The Cloisters and The Keepers during my stay, both offering tasty treats and excellent service. I used the spa facilities and loved the comfy robe and slippers. The thermal suites were a welcome break from the wild weather and I nearly fell asleep on the lounge chairs it was so peaceful. I can not wait to come back again soon and explore the hotel further, and enjoy all it has to offer, when I have more free time!
Menginap 1 malam pada bulan Juni 2025
Terverifikasi

10/10 Luar Biasa

Chris

Disukai: Kondisi & fasilitas properti, kenyamanan kamar

Beautiful and comfortable country house hotel

Our stay here was wonderful . We were at first offered a room which was stiflingly hot . (It was a hot muggy day ). As result we requested a cooler room and this was done with no fuss . The new room was much cooler . It was spacious with a large comfortable bed and a very well appointed bathroom and lovely view across the golf course. Highly recommend and reasonable value considering the amenities.
Terrace
Orangery
Our room
Sitting area (bedroom)
Menginap 1 malam pada bulan Juli 2024
Terverifikasi

10/10 Luar Biasa

Jill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Great hotel, disappointing experience.

The hotel was beautiful and the staff welcoming. We were taking part in the great north run so the staff opened breakfast up one hour early which we appreciated as it meant we could leave with our bellies full. The only negative to our stay was that my fiancé had planned on proposing at the hotel and apparently had it all organised with the venue. However, the day before they called to say he wouldn’t be able to go ahead with the planned engagement and so he scrambled to find a different location on our way down. He told me afterwards about the stress this caused (understandable) so that was a shame.
Menginap 1 malam pada bulan September 2024
Terverifikasi

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

The world's most expensive sauna!

Beautiful building and wonderfully friendly and efficient staff, but, for this kind of money, I would expect air conditioning in the rooms. I appreciate that the weather was unseasonably warm, but it was like an oven in my room and, although there was a little fan supplied, it really made no difference. I would imagine that adding air-conditioning would be difficult in such an old building, but to justify the price and the rating, I feel it is necessary and, if our summer's get hotter (as seems inevitable), this problem is going to be a regular occurrence.
Menginap 1 malam pada bulan September 2023
Terverifikasi

4/10 Buruk

Nathan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didn’t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.
Menginap 1 malam pada bulan Januari 2025
Terverifikasi

2/10 Sangat Buruk

Dalia

Tidak Disukai: Staf & layanan
1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals 2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat) 3. Strong smell of chlorine in the corridors around the SPA area 4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back £500+ 5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...) 6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional. 7. You are told to book Emerald restaurant (£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..." SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars... TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.
Menginap 2 malam pada bulan Mei 2025