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Matfen Hall Hotel, Golf and Spa

Pilih tanggal untuk melihat harga

Mewah
Properti bintang 5.0
9,0

Istimewa

Pelarian elegan dalam ketenangan Northumberland

Dikelilingi oleh keindahan Taman Nasional Northumberland yang tenang, tempat peristirahatan mewah ini menawarkan arsitektur yang elegan dan taman yang rimbun. Manjakan diri di spa di lokasi, lapangan golf 27 lubang, dan empat restoran lezat yang menawarkan masakan Eropa Modern.

Fasilitas populer

  • Kolam renang
  • Spa
  • Ramah hewan peliharaan
  • Termasuk parkir
  • Wi-Fi Gratis
  • Restoran
Harga saat ini Rp7.397.230
total Rp8.876.676
termasuk pajak & biaya lainnya
13 Mei - 14 Mei

Opsi kamar

Lihat semua foto untuk Kamar Double atau Twin Deluks

Kamar Double atau Twin Deluks | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double atau Twin Deluks

  • 1 kamar tidur
  • Kapasitas 2
  • 1 king

Lihat semua foto untuk Kamar Double, balkon

Kamar Double, balkon | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double, balkon

  • Pemandangan taman
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king

Lihat semua foto untuk Kamar Double Mewah

Kamar Double Mewah | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double Mewah

  • Pemandangan taman
  • 1 kamar tidur
  • Kapasitas 3
  • 1 king

Lihat semua foto untuk Kamar Double atau Twin Klasik

Kamar Double atau Twin Klasik | Seprai antialergi, minibar, brankas, dan meja kerja

Kamar Double atau Twin Klasik

9,0 dari 10
Istimewa
(2 ulasan)
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king

Lihat semua foto untuk Luxury Suite

Luxury Suite | Seprai antialergi, minibar, brankas, dan meja kerja

Luxury Suite

  • Pemandangan taman
  • 1 kamar tidur
  • Kapasitas 4
  • 1 king

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Hotel Indigo Newcastle by IHG

Newcastle City Center
  • Wi-Fi Gratis
  • Restoran
  • AC
  • Gym
9.0 dari 10, Istimewa, 1.001 ulasan
Harga sekarang Rp1.467.704
total Rp1.761.245
termasuk pajak & biaya lainnya
7 Jun - 8 Jun
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Tentang kawasan sekitar

Berada di Newcastle-upon-Tyne, Matfen Hall Hotel, Golf and Spa memiliki lokasi di pedesaan dan di sebelah lapangan golf. Kecantikan alam kawasan ini dapat dinikmati di Taman Nasional Northumberland dan Bolam Lake Country Park, sementara Benteng Romawi Chesters serta Observatorium Kielder bisa dikunjungi jika Anda ingin menikmati objek wisata budaya. Jangan lewatkan Belsay Hall, Castle and Gardens. Jelajahi petualangan air di area ini dengan memancing sekitar, atau nikmati keseruan outdoor dengan menunggang kuda dan jalur hiking/sepeda. Kunjungi panduan perjalanan kami untuk Matfen
Peta
Matfen Village, Newcastle-upon-Tyne, England, NE20 0RH

Yang ada di sekitar

  • Kastil Aydon
    Kastil Aydon
    12 mnt berkendara - 10.4 km
  • Biara Hexham
    Biara Hexham
    20 mnt berkendara - 19.8 km
  • Taman Nasional Northumberland
    Taman Nasional Northumberland
    23 mnt berkendara - 22.6 km
  • Situs Romawi Corbridge
    16 mnt berkendara - 13.6 km
  • De Vere Slaley Hall Spa
    22 mnt berkendara - 21.4 km

Berkeliling

  • Stasiun Corbridge - 12 menit berkendara
  • Newcastle (NCL-Bandara Internasional Newcastle) - 29 menit berkendara

Restoran

  • Errington Arms
    8 mnt berkendara
  • Golden Lion
    11 mnt berkendara
  • Blacksmiths Coffee Shop
    16 mnt berkendara
  • The Black Bull
    10 mnt berkendara
  • Robin Hood
    5 mnt berkendara

Tentang properti ini

Matfen Hall Hotel, Golf and Spa

Hotel mewah dekat Taman Nasional Northumberland
Berada dekat dengan Situs Romawi Corbridge dan Belsay Hall, Castle and Gardens, Matfen Hall Hotel, Golf and Spa menyediakan di sebelah lapangan golf, perjamuan gratis setiap hari, dan teras. Bermain golf dengan fasilitas seperti lapangan latihan golf, kursus golf, dan restoran dengan pemandangan lapangan golf di hotel ini. Manjakan diri Anda dengan perawatan wajah, manikur dan pedikur, atau perawatan tubuh di spa yang ada di properti. Di 4 restoran yang ada di properti ini, nikmati sarapan, makan siang, makan malam, menu anak, dan masakan Eropa Modern. Tetap terhubung dengan akses Internet nirkabel gratis, dan semua tamu dapat menemukan fasilitas lainnya seperti taman dan layanan penatu/dry cleaning.
Manfaat lainnya di hotel ini termasuk:
  • Kolam renang indoor serta kursi berjemur
  • Parkir mandiri gratis dan parkir valet gratis gratis
  • Sarapan lengkap (biaya tambahan), rental sepeda, dan layanan concierge
  • Resepsionis 24 jam, layanan pernikahan, dan aula perjamuan
Fitur kamar
Semua kamar tamu di Matfen Hall Hotel, Golf and Spa mempunyai fasilitas seperti ruang kerja ramah laptop dan jubah mandi, selain fasilitas seperti WiFi gratis dan brankas.
Fasilitas ekstra termasuk:
  • Lantai berpemanas (kamar mandi), perlengkapan mandi gratis, dan pengering rambut
  • Televisi layar datar dengan TV satelit
  • Lemari dan ruang baju, lemari es, dan pemanas air untuk kopi/teh

Penghargaan dan afiliasi

Properti Bersertifikat Ramah Lingkungan
Properti ini berpartisipasi dalam Program Green Tourism, program yang mengukur dampak properti terhadap salah satu atau beberapa aspek berikut: lingkungan, komunitas, warisan budaya, dan ekonomi setempat.

Properti serupa

Junior Suite with View | Seprai antialergi, brankas, meja kerja, dan ruang kerja ramah laptop
Dakota Newcastle
Tepi Sungai
  • Wi-Fi Gratis
  • Restoran
  • AC
  • Gym
9.8 dari 10, Sempurna, 399 ulasan
Harga sekarang Rp2.175.138
total Rp2.610.166
termasuk pajak & biaya lainnya
26 Mei - 27 Mei
Dakota Newcastle
Bandingkan dengan properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Parkir di properti hanya tersedia atas permintaan
  • Gratis parkir mandiri tidak beratap di properti
  • Gratis parkir valet di properti
  • Parkir valet dan mandiri terbatas di properti

Makanan dan minuman

  • Setiap hari sarapan lengkap tersedia pukul 07.30 hingga 10.30 dengan biaya: GBP 20 per orang
  • 3 bar/lounge
  • 4 restoran
  • Perjamuan manajer gratis setiap hari

Restoran di properti

  • Cloisters
  • Emerald Restaurant
  • The Drawing Room
  • The Keepers

Aktivitas menarik

  • 1 kolam renang indoor
  • Driving range golf
  • Klub kesehatan
  • Kursus golf
  • Lapangan golf 27 hole
  • Rental sepeda
  • Ruang uap
  • Sauna
  • Spa layanan lengkap

Cocok untuk keluarga

  • 1 kolam renang indoor
  • Fasilitas laundry
  • Lemari es dalam kamar

Kenyamanan

  • ATM
  • Brankas di resepsionis
  • Dispenser air
  • Fasilitas laundry
  • Penitipan koper
  • Resepsionis 24 jam

Layanan tamu

  • Layanan concierge
  • Layanan laundry/dry cleaning
  • Layanan pernikahan
  • Pembersihan kamar (setiap hari)
  • Porter/bellboy
  • Staf multibahasa

Layanan bisnis

  • Pusat bisnis
  • Ruang rapat

Outdoor

  • Area piknik
  • Kursi di kolam renang
  • Taman
  • Teras

Spa layanan lengkap

  • Body scrub
  • Body wrap
  • Facial
  • Manikur/pedikur
  • Pijat deep-tissue
  • Pijat dengan batu hangat
  • Spa buka setiap hari

Aksesibilitas

  • Tidak ada lift

Lainnya

  • Aula banquet
  • Properti bebas rokok

Fasilitas kamar

Kamar tidur

  • Seprai antialergi
  • Seprai disediakan

Kamar mandi

  • Handuk disediakan
  • Jubah mandi
  • Lantai kamar mandi berpemanas
  • Pengering rambut
  • Perlengkapan mandi gratis
  • Sabun
  • Sampo
  • Sandal
  • Tisu toilet

Hiburan

  • TV layar datar dengan saluran satelit

Makanan dan minuman

  • Air minum kemasan gratis
  • Layanan kamar terbatas
  • Lemari es
  • Mesin pembuat kopi/teh
  • Minibar

Lainnya

  • Brankas
  • Meja tulis
  • Penghangat ruangan
  • Ruang kerja laptop
  • Setrika/meja setrika
  • Telepon
  • Tersedia kamar terhubung

Kebijakan

Check-in

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam
Tersedia check-in tanpa sentuh
Check-in lebih akhir tergantung ketersediaan
Usia check-in minimal - 18

Check-out

Check-out sebelum 11.00
Tersedia check-out tanpa sentuh

Petunjuk check-in khusus

Tamu harus menghubungi pihak properti sebelumnya untuk mendapatkan petunjuk check-in; resepsionis di properti akan menyambut tamu
Harap hubungi properti sebelumnya untuk mengatur prosedur check-in Anda
Harap hubungi properti sebelumnya jika Anda berencana akan tiba setelah jam 15.00
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Renovasi dan penutupan

Properti ini tutup dari 5 Mei 2026 hingga 6 Mei 2026 (tanggal bisa berubah sewaktu-waktu).

Metode akses

Bellboy atau resepsionis

Hewan peliharaan

Hewan diperbolehkan dengan biaya tambahan GBP 75.00 per hewan, per malam
Hewan pemandu diperbolehkan dan tidak dikenakan biaya
Hanya anjing yang diperbolehkan
Tersedia mangkuk minuman dan makanan

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/tambahan tersedia dengan biaya GBP 75.0 per malam

Jenis pembayaran properti

Informasi penting

Fasilitas ekstra opsional

  • Biaya untuk sarapan lengkap: sekitar GBP 20 per orang
  • Biaya hewan peliharaan: GBP 75.00 per hewan, per malam
  • Hewan pemandu tidak dikenakan biaya
  • Biaya kasur lipat: GBP 75.0 per malam

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Tamu harus menghubungi pihak properti ini sebelumnya untuk memesan parkir di lokasi
Properti ini menerima kartu kredit dan kartu debit; tidak menerima uang tunai
Fitur keamanan di properti ini mencakup alat pemadam api dan pendeteksi asap
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Perlu diketahui

Properti ini tidak memiliki lift
Biaya jamuan makan malam wajib untuk Malam Tahun Baru sudah tercakup dalam harga total yang ditampilkan untuk menginap pada 31 Desember
Properti ini memiliki kamar yang terhubung atau bersebelahan, yang bergantung pada ketersediaan dan bisa diminta dengan menghubungi properti secara langsung menggunakan nomor telepon pada konfirmasi pemesanan

Pertanyaan umum

Apakah Matfen Hall Hotel, Golf and Spa memiliki kolam renang?

Ya, properti ini dilengkapi kolam renang indoor.

Berapa biaya menginap di Matfen Hall Hotel, Golf and Spa?

Mulai 8 Mei 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Matfen Hall Hotel, Golf and Spa pada 13 Mei 2026 mulai dari Rp7.397.230, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.

Apakah Matfen Hall Hotel, Golf and Spa ramah hewan peliharaan?

Ya, anjing diizinkan di properti ini.Dikenakan biaya GBP 75.00 per hewan, per malam.Kecuali hewan pemandu.

Berapa biaya parkir di Matfen Hall Hotel, Golf and Spa?

Parkir mandiri gratis dan parkir valet gratis di properti ini gratis.

Pukul berapa check-in di Matfen Hall Hotel, Golf and Spa?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam. Check-in terlambat tersedia pada jam tertentu.

Pukul berapa check-out di Matfen Hall Hotel, Golf and Spa?

Check-out pada pukul 11.00.

Di mana lokasi Matfen Hall Hotel, Golf and Spa?

Berlokasi di di pedesaan, hotel mewah ini berjarak 20 km dari Situs Romawi Corbridge, Belsay Hall, Castle and Gardens, dan Benteng Romawi Chesters. Taman Nasional Northumberland dan Biara Hexham juga berada dalam 20 km.

Ulasan

Ulasan Matfen Hall Hotel, Golf and Spa

9,0

Luar biasa

9,2

Kebersihan

9,4

Lokasi

9,0

Staf & layanan

9,0

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 112 dari 169 ulasan
Penilaian 8 - Bagus. 36 dari 169 ulasan
Penilaian 6 - Cukup Baik. 10 dari 169 ulasan
Penilaian 4 - Buruk. 7 dari 169 ulasan
Penilaian 2 - Sangat Buruk. 4 dari 169 ulasan

Ulasan

10/10 Sangat Bagus

Gaynor

Menginap 1 malam pada bulan Desember 2025

10/10 Sangat Bagus

Jessica

Menginap 1 malam pada bulan November 2025

10/10 Sangat Bagus

glen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I highly recommend. We didn’t use the spa facilities this time but definitely will on our return. Thank you to all the staff who made our stay a pleasure
Menginap 2 malam pada bulan Oktober 2025

10/10 Sangat Bagus

Roger

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect
Menginap 1 malam pada bulan Oktober 2025

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2025

6/10 Cukup Baik

Michael

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan

Overrated

The hotel location was great with views out over the golf course from the bar and restaurant. Not so good from our room which was also very hot without air conditioning. They made a mistake on our invoice trying to charge for services we did not have and final bill was incorrect. We were also charged a service for collecting our own drinks from the bar !!
Menginap 2 malam pada bulan Agustus 2025

10/10 Sangat Bagus

steven

Menginap 1 malam pada bulan Agustus 2025

8/10 Bagus

Sylvia, Natick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool was gorgeous. It was a bit tricky downloading the app on the phone to open the door. The app would just shut down and it took at least ten tries. Staff was wonderful. Helpful and kind. Dinner was average. I ordered a cauliflower steak which was good, but a very high price for just a large piece of cauliflower. The map to walk around the grounds was confusing and I ended up on the golf course, which didn’t make some Of the golfers happy. Bed was one of the best I’ve ever slept in.
Menginap 1 malam pada bulan Juli 2025

10/10 Sangat Bagus

Deanne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Simply stunning!

Matfen Hall really is outstanding, my stay was faultless. All staff were so warm, welcoming and helpful- I was greeted upon arrival with a welcome drink and my bags were taken up to my room whilst I checked in and relaxed in the Great Hall. Every nook and cranny of this hotel is gorgeous, beautifully crafted and fabulously furnished, including the room I was allocated. It was a generous size bedroom and dressing area with a huge bathroom, stunning views and light and airy in the daytime but warm and cozy at night. I ate in The Cloisters and The Keepers during my stay, both offering tasty treats and excellent service. I used the spa facilities and loved the comfy robe and slippers. The thermal suites were a welcome break from the wild weather and I nearly fell asleep on the lounge chairs it was so peaceful. I can not wait to come back again soon and explore the hotel further, and enjoy all it has to offer, when I have more free time!
Menginap 1 malam pada bulan Juni 2025

4/10 Buruk

Billy

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Juni 2025

2/10 Sangat Buruk

Dalia

Bepergian bersama teman
Tidak Disukai: Staf & layanan
1. Super aggressive, rude, hostile and receptionist with confrontational attitude to greet and check in new arrivals 2. No help by porters with your bags on arrival (you drag your own bag wile porters stand and chat) 3. Strong smell of chlorine in the corridors around the SPA area 4. Three massive yellow diggers on the lawn in front of the "beautiful side" - in the view from the windows of Emerald restaurant where testing menu and drinks will set you back £500+ 5. Disastrous staff at breakfast - no attention, no care or normal smile (asked about bathroom - got shown to the lift, ordered tea - never arrived, ordered 2 dishes for 2 people got three...) 6. In the main hall from 5pm till 8pm the pianist is playing super simplistic music, just banging the notes not too professional. 7. You are told to book Emerald restaurant (£125 per person food only, drink extra) well in advance, but when you get there, you find out that it is completely empty, four people only - no atmosphere. When young waiter brings your tasting menu dish, she names couple of obvious ingredients and about the rest says "and other bits..." SUMMARY - hotel and restaurant is posing for something they are not and God knows how they received 5 stars. The main problem - staff has no idea how to behave and what they need to do in the establishment which has 5 stars... TERRIBLE STAY, WOULD NOT RECOMMENT FOR ANYONE.
Menginap 2 malam pada bulan Mei 2025

10/10 Sangat Bagus

Becky

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2025

8/10 Bagus

Abigail

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful rooms, service was excellent, lots of cosy places to sit in the main hotel. Room was too hot, we should have got the staff to look into it when we arrived. Was difficult to find seats in the spa as was busy.
Menginap 1 malam pada bulan April 2025

8/10 Bagus

Phil

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

With just a little tlc...

The property and the food were terrific (albeit theres LOTS of exterior building work going on). Staff are presentable, friendly and keen - but - poorly trained. Struggled to open bottles of wine. Or know which tables food should be delivered to.
Menginap 2 malam pada bulan April 2025

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan

Don't be fooled, Magnificent building, poor servic

The service at Matfen Hall I found very disjointed, and overall dissapointing. Whilst being shown to the spa, my Sister and I were left in the ladies changing rooms trying to find robes in the lockers, then realised we must go to the spa reception. We were not told this. We were eventually given our robes and told to be back at the spa reception for 11:00, for out 11:15 treatments. My Sister had a lovely treatment. I on the other hand experienced something very different indeed. The lady was really good, I am not discounting that. However, halfway through the treatment, the lady said she was about to faint. I am a nurse, do I leaped off the table, assessed the lady and lowered her to the floor and lifted her legs up in the air. All this, half naked!!! I supported the ladies legs for what must have been 5 minutes. The lady asked me not to complained about her, and I am not, she was very good. I am complaining about how management handled the situation from the guest experience. I was not able to relax, as the lady was adamant she wanted to finish off the treatment. I was afraid she was going pass out again. I suggested she visit her GP as soon as possible. I told her that it was my duty of care to inform her manager, and I did. He thanked me for helping the lady, which of course I was happy to do, anyone would do this. Though afterwards I was quite surprised and dismayed that I didn't get the treatment for free, or an upgrade on my room.
Menginap 2 malam pada bulan April 2025

10/10 Sangat Bagus

Terry

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
From entering the beautiful stone entrance hall into the great hall we knew we were in for a treat. The Easter decorations were exquisite and fun, the interior design and decor full of history and class showing it’s heritage in full glory. The staff could not have been more help full with welcome cocktail to genuinely wanting to make our stay a memorable and worthy experience. The dining was superb in both restaurants deserving of its awards. The spa facilities happily helped us relax and the treatments for my wife left her glowing and radiant. The bar facilities in the hotel were elegant overlooking the golf course providing wonderful vista’s over well kept greens. Thank you to all the staff who made our stay memorable and wanting more, at which point suffice to say, we will be back.
Menginap 2 malam pada bulan April 2025

8/10 Bagus

Derek

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2025

10/10 Sangat Bagus

Fiona

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2025

8/10 Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel expensive for what it offers unless you play golf. Beakfast good but eratic service. Keeps good but expensive. Emerald restaurant excellent. Room very pleasant but towel rtail didnt work so had to keep getting new towels.
Menginap 2 malam pada bulan Februari 2025

10/10 Sangat Bagus

Elena

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful room, super clean, lovely little bits for our dog, staff were so so friendly!
Menginap 2 malam pada bulan Februari 2025

4/10 Buruk

Angus

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan

Very poor VFM. Underwhelming experience.

Our high expectations for this place, following the widely reported £20m refurb in 2023, were dashed sadly. No room in the customer car park on arrival. Offered a complimentary rum punch that had never had a sniff of the rum bottle. Annex room was small & unremarkable. Room condition was fine except that both bedside lights needed new bulbs, the hairdryer was missing and there were hairs on the shower wall. Eugh. Contacting reception to rectify these issues was not straightforward. Spa facilities were good. Bar service: inattentive but friendly. Dinner: waited almost an hour for starters. Then they brought out the wrong main course. To Mark's credit he immediately removed the wine from our bill by way of an apology and managed to get the correct main course served more quickly than expected. Food was good. Served the wrong red wine. Breakfast: chaotic service. Was brought the wrong order 3 times while other tables around us waited endlessly for theirs. Asked for a flat white coffee and it was made clear by the waitress that this was an awkward request "because we're very busy". Eventually she brought a cappuccino. Hmm. The toast we ordered never appeared. Staff are mostly friendly and well intentioned but seem disorganised and insufficiently well trained. On checkout they didn't bother to ask about our stay or experience. I asked for the GM's name which didn't even provoke the question of why I wanted it. We spent £440 for this 1 night stay including dinner. Won't be back.
Menginap 1 malam pada bulan Februari 2025

10/10 Sangat Bagus

Paul

Menginap 1 malam pada bulan Januari 2025

4/10 Buruk

Nathan

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
After staying at Matfen Hall for an anniversary trip, our experience had its positives and negatives. I thought the room was excellent, spacious, clean and comfortable throughout the evening. The service and breakfast was great , staff very friendly and polite. The breakfast tasted amazing. Unfortunately they were some negatives to our stay. I felt the cleanliness of the spa was poor especially in the steam room and sauna as around the drainage areas were unclean and seemed to not have a great smell. Our expectations of the spa were quite high and it was a shame that we failed to relax around the pool area due to kids screaming constantly and the couples didn’t seem considerate of others around. Additionally, upon on checking in we felt that we would be showed around a little bit more of the facilities from the staff as we struggled to find certain facilities. We constantly had to ring reception to ask questions as we were oblivious to where things were and timings of certain things I.e menus times, checkout times etc. Overall staff were friendly and we did have some positives but were just disappointed with a few areas.
Menginap 1 malam pada bulan Januari 2025

10/10 Sangat Bagus

Sholto

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent nights stay and very well looked after. Would highly recommend.
Menginap 1 malam pada bulan Januari 2025

10/10 Sangat Bagus

Sholto

Menginap 1 malam pada bulan Januari 2025