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Ulasan untuk Bovey Castle

5 out of 5
Bovey Castle
North Bovey, Moretonhampstead, Newton Abbot, England

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 258 dari 394 ulasan" "
Penilaian 8 - Bagus. 92 dari 394 ulasan" "
Penilaian 6 - Cukup Baik. 24 dari 394 ulasan" "
Penilaian 4 - Buruk. 18 dari 394 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 394 ulasan" "

9,4/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Clive

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic stately home with lovely gardens. We had the cheapest room on the third floor and it was fine. The evening meal was ok but not fantastic. There is plenty to do and must be a golfers paradise. The ground floor rooms were magnificent
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Andreas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Highly recommended
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Ingrida

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely hotel! Surroundings and hotel itself are stunning. Staff very friendly and accommodating. Very dog friendly. The only downside is that food could be better especially breakfast!
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Cameron

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We found the Bovee castle hotel, and surrounding grounds absolutely delightful! The staff were friendly and attentive, and there was an error of elegance through most of the facility. We were far less impressed however with the available dining in the bistro. While the staff were still friendly, the food was uninspiring bordering on mediocre. This restaurant lacked any of the field of elegance. The characterized the rest of the hotel and almost seemed not to fit. There's a second, far more elegant dining room, but that facility was not open, so we can't speak to it.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

SHAIMA

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really lovely stay
Really enjoyed our brief stay at Bovey Castle. The location was fabulous, the staff were lovely and couldn't have been more helpful. Didn't want to leave!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reservations Team pada tanggal 20 Feb 2024
Thank you for your kind words, we really appreciate it.Hoping to welcome you to Bovey Castle again in the future

10/10 Sangat Bagus

Jacobus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It is quite rare to be met with so much enthusiasm and friendliness from each and every member of staff during our stay. The hotel is in a lovely settling and oozes atmosphere and luxury. We particularly loved the pool where we could relax undisturbed. We had dinner in both restaurants and enjoyed the food (and service) very much. All in all, every single aspect of our stay is rated 5 star; a superb experience!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Reservations Team pada tanggal 13 Feb 2024
Thank you so much for your kind words, this will be shared with the entire team.We hope to be able to welcome you to Bovey Castle again soon.

2/10 Sangat Buruk

Emanuele

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our recent experience with Bovey Castle was deeply disappointing. We had our reservation cancelled abruptly because we were bringing our cat, despite having no such issues in the past. The Deputy General Manager's handling of the situation lacked any personal communication or courtesy, leaving us feeling utterly disregarded as guests. This incident raises serious concerns about the hotel's customer service. As a result, l urge fellow cat lovers and pet owners to reconsider patronizing this hotel. It's crucial to support establishments that value all their guests, including those with furry companions.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Reservations pada tanggal 27 Feb 2024
Emanuele, this is not strictly true is it?In February 2023 you came to stay without advising about your pet; feline or otherwise. You simply arrived with your cat. We allowed the stay to go ahead as a gesture of goodwill but you were told, on departure, that you would NOT be allowed to bring him/her again. For February 2024 you booked via our website and indicated you were bringing a dog. Only when we asked for breed/age and name did you admit it was your cat. You were advised again, that your cat would not be allowed in the hotel and were offered free amendment or cancellation - you asked US to cancel your stay.

10/10 Sangat Bagus

JON

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were fantastic from the front desk to restaurant service. They have it right.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Reservations Team pada tanggal 5 Feb 2024
Thank you so much for your kind words. We really apprciate it.Hope to welcome you back again soon.

8/10 Bagus

Alexander

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Very nice hotel with lots of good activities. The food was good and the hotel itself very nice. The only comments I would make was the service was pretty terrible in the bar and lounge area, slow not too friendly and I had to ask 3 times where my order was, no real apology. The spa is nice but the pool area very dated.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Reservations Team pada tanggal 30 Jan 2024
Thank you for your comments Alexander, those concerning bar and lounge service and the pool have been forwarded to the relevant departments.

10/10 Sangat Bagus

Stuart

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fabulous Stay
It is a wonderful place and so relaxing and the energy is wonderful. All the staff are so lovely and helpful making the stay even better. The food and the room were fantastic.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reservations Team pada tanggal 30 Jan 2024
Thank you for your top marks Stuart, we look forward to welcoming you to Bovey Castle again soon.

10/10 Sangat Bagus

Sophie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely loved our stay. The hotel is just beautiful inside and out. Would highly recommend.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Reservations Team pada tanggal 30 Jan 2024
Thank you for your 5 stars Sophie, we hope to welcome you to Bovey Castle again soon.

10/10 Sangat Bagus

Olivia

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reservations Team pada tanggal 30 Jan 2024
Thank you for your 5 stars Olivia, we hope to welcome you to Bovey Castle again soon.

10/10 Sangat Bagus

Val, Lake Forest

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic. Amazing restaurant. Rooms are modern but castle is period and incredible on the first floor.

10/10 Sangat Bagus

stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful
The staff - every one of them - were unbelievably friendly and helpful. Nothing was too much trouble. We’ve stayed at Bovey before so know how breathtaking, beautiful and serene it is -oozing with charm and class. But it is the staff who make stays memorable, The receptionists, waiting staff - everyone contributed hugely to an enjoyable stay. The food was good and despite almost continuous rain - we throughly enjoyed our stay,
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reservations Team pada tanggal 31 Okt 2023
Good morning Stephen,Thank you for your review, we do try to make sure stays are perfect, unfortunately we cannot control the weather :-) We look forward to welcoming you back to Bovey Castle again soon.

8/10 Bagus

Steven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very quiet in middle of nowhere
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reservations Team pada tanggal 16 Okt 2023
Thank you for your score, so glad you found us a peaceful retreat.

10/10 Sangat Bagus

istem

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reservations Team pada tanggal 16 Okt 2023
Thank you for this excellent score, so glad you enjoyed your stay! We look forward to welcoming you to Bovey Castle again.

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan September 2023
Tanggapan dari Reservations Team pada tanggal 2 Okt 2023
Good morning Linda, Thank you for your score!So glad you enjoyed your experience.

6/10 Cukup Baik

Vincent

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The staff were professional and friendly. The room was large and spacious but we regretted the state of the bathroom ceiling which was peeling.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reservations Team pada tanggal 21 Sep 2023
Good morning Vincent, thank you for your review and kind words about the staff.I will make sure that our Maintenance team has attended to the bathroom ceiling.

10/10 Sangat Bagus

Charlotte

Menginap 2 malam pada bulan September 2023
Tanggapan dari Reservations Team pada tanggal 15 Sep 2023
Thank you Charlotte, so glad you enjoyed our stay!

10/10 Sangat Bagus

Lian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Another lovely stay at Bovey
There is plenty of space to relax at Bovey, from numerous lounges, seating areas, a bar, two terraces, and two restaurants. There is a lovely spa and a large swimming pool with a jacuzzi one end and a sauna. All staff were happy and polite and nothing was too much trouble for them. We had no long wait times for our food (we ate in both restaurants) and waiters regularly attended the terrace areas to take drink/food orders, though you can order directly from the bar if you wish. We have stayed at Bovey several times and enjoyed each occasion and will be returning.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Reservations Team pada tanggal 11 Sep 2023
Thank you for your review, much appreciated.We look forward to welcoming you to Bovey Castle again soon

10/10 Sangat Bagus

Bernhard

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Reservations Team pada tanggal 11 Sep 2023
Thank you so much!!

10/10 Sangat Bagus

Simon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Reservations Team pada tanggal 29 Agu 2023
Thank you for this, so glad you enjoyed your stay!

10/10 Sangat Bagus

Jastej

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sublime
hotel grounds are amazing night views and walks amazing, third visit and love it. The golf is great too.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Reservations Team pada tanggal 21 Agu 2023
Hi Jastejso glad you enjoyed your stay again!We look forward to welcoming you back soon

10/10 Sangat Bagus

Gary

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Reservations Team pada tanggal 18 Agu 2023
Hi Gary, thank you. So glad you enjoyed your stay

6/10 Cukup Baik

Enid

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Unique castle history and architecture. Poor dining service and rooms that need renovation.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Reservations Team pada tanggal 15 Agu 2023
Good afternoon Enid,thak you for your kind words about the history and building, I will make sure your comments about dining service and decor are passed on to the relevant teams.

10/10 Sangat Bagus

Sheree, Yass

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Reservations Team pada tanggal 26 Agu 2023
Good morning Sheree, so glad you enjoyed your stay!

8/10 Bagus

Nina

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Reservations Team pada tanggal 4 Sep 2023
Thank you

6/10 Cukup Baik

Philip

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Good from far and far from really good
Die Location ist super, allerdings in die Jahre gekommen. Der Service ist tragisch und gefolgt von einem wirklich bedauerlichen Frühstück.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Reservations Team pada tanggal 4 Agu 2023
I am so sorry that service did not live up o our usual 5* standards. Your comments will be passed to the relevant teams

10/10 Sangat Bagus

Vivienne, Cape Coral

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What an amazing place to stay. Every staff member we went was friendly and helpful. The food in both restaurants was fabulous. Very romantic place. Highly recommend.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Reservations Team pada tanggal 4 Agu 2023
Thank you, so glad you enjoyed your stay

10/10 Sangat Bagus

Jackie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic stay at Bovey Castle everything was perfect. The dining was particularly amazing. All of the staff were courteous, and nothing was too much trouble
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Reservations Team pada tanggal 24 Jul 2023
Thank you so much!So glad you enjoyed your stay.

10/10 Sangat Bagus

Peter Cristian

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Reservations Team pada tanggal 15 Jul 2023
Thank you, so glad you enjoyed your stay

6/10 Cukup Baik

john, Newquay

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
food was just average for dinner and best average for breakfast disappointed in the food
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Reservations Team pada tanggal 11 Jun 2023
Thank you for your comments.

10/10 Sangat Bagus

Scott

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Reservations Team pada tanggal 7 Jun 2023
Thank you, so glad you enjoyed your stay!

10/10 Sangat Bagus

Christopher

Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Reservations Team pada tanggal 19 Jun 2023
Thank you, so glad you enjoyed your stay

8/10 Bagus

Robin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful setting in a lovely building. However for a 5 star hotel the room/bathroom fittings were not in tip top condition. The restaurant service was good but not excellent- we seemed to be being served by more than one waiter and asked for our order after it had already been taken. Food was good but steak slightly overcooked- hence only 4/5
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Reservations Team pada tanggal 29 Mei 2023
Thank you fro your review.I have passed your comments to the relevant heads of department.

10/10 Sangat Bagus

Andrew, Croydon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A beautiful manor house with wonderful ambience and facilities. The option to make your stay as relaxing or as active as you prefer. All options are catered for. The staff are very attentive and courteous, nothing was too much bother. Would recommend Bovey Castle for those wanting to enjoy a very welcome escape and to explore the nearby areas.
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Reservations Team pada tanggal 22 Mei 2023
Thank you, so glad you enjoyed your stay

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Reservations Team pada tanggal 22 Mei 2023
Thank you, so glad you enjoyed your stay

8/10 Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Restaurant and staff were excellent. Rooms were mediocre - tv barely worked, little to no hot water, drains worked slowly. Tho was supposed to be a premium room too. Way too expensive for the poor quality.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Reservations Team pada tanggal 22 Mei 2023
So sorry that your room did not meet your expectations nor our usual high standards.I do hope you made these issues known to staff during the stay.Kindest regards

10/10 Sangat Bagus

Lady Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Reservations Team pada tanggal 12 Apr 2023
Thank you

10/10 Sangat Bagus

Alan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
An amazing place to stay with friendly and very polite staff will be staying again !
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Reservations Team pada tanggal 20 Mar 2023
Thank you!We look forward to welcoming you back soon!

8/10 Bagus

Nikki

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Reservations Team pada tanggal 21 Mar 2023
Thank you

10/10 Sangat Bagus

Helen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We have had a few visits here and never been dissatisfied with any aspects
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Reservations Team pada tanggal 20 Mar 2023
Thank you!We look forward to welcoming you back soon!

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointing
Booked 2 rooms for an overnight stay to celebrate a friends 60th. One room was so hot all the windows had to be opened and the other was too cold. No way of controlling room temp is not what one would expect of a 5 star hotel. Our bathroom shower was tepid and the bathroom freezing cold. The carpet in our bedroom, below the window, was not fitted correctly with the griprod exposed. As a result of this my wife received a minor cut to her toe whilst closing the curtains to retain more heat in the room. When we checked in I thought that the receptionist had either a very important meeting to attend or needed the toilet urgently, due to the fact that hotel information was rattled off so quick it made my head spin. You cannot order drinks at the bar they are all served at your table plus a £6.95 service charge every time, nothing explained about this. Also a discretionary service charge of £10.00 per day, again not explained, but just added to the bill making you feel obliged to pay it and too embarrassed to refuse it. The room was also above hotel entrance and from the early hours doors could be heard opening and closing making for a very disturbed sleep . When checking out and mentioning the poor shower and my wife cutting her toe due to the badly fitted carpet I felt that the apology was very poor and insincere. On the positive side the spa and pool were nice and the food in the Brasserie was exceptional. So on checking in check your room first.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Reservations Team pada tanggal 12 Apr 2023
thank you

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mixed feelings
Mixed feelings. Parts of the hotel experience live up the 5* ranking others didn’t. The restaurant was amazing; food and service superb and generally the staff and standards were great, not necessarily exceptional though. Our bedroom, whilst serviced, wasn’t resupplied and fruit left overs remained for the entirety of our stay. Checking out. Our bill was in error by several hundred £ with double billing and simple errors. Over £150 of service fees had been added for one evening meal and drinks on two occasions in the bar…
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Reservations Team pada tanggal 20 Mar 2023
Thank you for your review, your comments have been noted and passed to all the teams.

10/10 Sangat Bagus

Lorna

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Reservations Team pada tanggal 20 Mar 2023
Thank you!We look forward to welcoming you back soon!

10/10 Sangat Bagus

Fabia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Reservations Team pada tanggal 6 Feb 2023
Thank you!So glad you enjoyed your stay.

6/10 Cukup Baik

Paul

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Reservations Team pada tanggal 30 Des 2022
thank you

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Reservations Team pada tanggal 12 Des 2022
thank you!So glad you enjoyed your stay.

10/10 Sangat Bagus

Wing Yan Angie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2022