Search Hotels in Malmok, Noord

"My wife and I stayed at Ocean Z Feb14-20. Our shower was missing a door. Water would flood the floor and soak the toilet. When I let the front desk know about the shower, I was told it had broken and was on back order. We were told there were no other rooms and we were given no solution. On the Ocean Z website, this room has a picture of a shower with two doors like normal. Ocean Z is now claiming this is how the shower is designed. Not true. We were given no inclination that they were working on a solution. So we left after one night. Unfortunately, Ocean Z is claiming we left without giving them a chance to fix the problem. Not true. Also, when I left Ocean Z, I was told the owner would call me. She did not. Not only that, but I had to call numerous times until I finally got ahold of her. When I did, she was very apologetic and offered me a weeks stay in the future. We didn't want to do that. I just wanted my money back. The owner told me to give her a couple days to get back to me. 25 days later she responded with another request for a couple more days. Then her partner emailed me a very dismissive denial of my request for a refund. So, I posted a review of my stay on another leading travel website. I am very disappointed with how I was treated after I was very patient waiting for them to refund my money. Look up my reviews. I stayed in room 13. The room I stayed in is the mini master queen pictured top left. Look at the bathroom shower."

"Intimate and affordable stay would stay again"

"Yes, the stay was great! "

"pool side seating was comfortable, Ac works wonderful the owner was also helpful with there to go to eat and things to do "

"The room was clean did not have many amenities just shampoo no conditioner little soap no wash cloths only two towels "

"Very nice place, confusing checking in but once your there its simple. ( Others as well had same issue) would definitely return someday."

"The property was in a great location and the staff of Casiola was very responsive to minor issues. The property was clean and in good/great condition, just the usual minor stuff some people may complaint about but being in the industry in another area, Tybee Island, GA, we weren't going to complain. We plan on using this property again. "