Search Hotels Near Norfolk Premium Outlets, Norfolk

"Our first room attempted was at the back of the facility and the room next to ours was all boarded shut. The room was filthy, with minimal amenities and cupboards under the sink was boarded shut. We then suggested another room which were possibly updated. It was no better. We looked through the windows before going in and he bed was not made and the pillows were on the floor."

"Staff was attentive. Pool was freezing. Breakfast was just okay."

"Very friendly around meal times like breakfast and an evening snack hour with cocktails. Very social Hotel. Nice weight room pool. Very nice grounds. good for walking. Very quiet and well decorated. Great place to stay"

"Bar was stocked, did not eat breakfast "

"Hotel itself was ok but staff charged me for room at check-in even though I paid in full online before arriving. I have to wait up to 5 days to get my refund. No apologies. Poor customer service."

"Staff lacked knowledge or ability to help. Room had hair everywhere. Over charged compared to agreed rate. Would not stay again"

"Great breakfast and serving staff"

"Cancelled and still was charged"

"We were there for the weekend, Friday and Saturday nights. The property was older, weathered, looks like it has not been refreshed in a while. The 2 queen room we got was really laid out strangely, with a queen bed turned sideways in the first room against a wall. Not a major problem as there were only 3 of us that weekend. Only one chair in the entire place, the desk chair and it was wobbly. no place to sit and relax together. The first morning the breakfast was satisfactory but there were several little things missing (the second day breakfast was not as good as the first, but I won't bore you with that. the first night was fine but when I walked to get ice in the morning, the fourth floor area in front of the ice machine was flooded (I reported it to housekeeping, the didn't understand and I reported to the front desk - it was still flooded when we left 10:30 am Sunday). Saturday night we returned back to doors slamming and loud music on the 4th floor. I tried to call down to the front desk but the room phone did not work! So at 10pm, I walked down to report the loud music to the front desk. I also told the clerk of the slamming doors and people running thru the stairs and hallways. She spent the next 20 minutes watching the video cameras. Because my daughter wanted to try to sleep (it was 10:30pm by now) I went on my own and got the people to cut down the noise. I returned to the clerk to tell her and tell her I also knew the problem of the running and slamming - NOT GOOD"